Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel EMERALD
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Emerald service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Emerald: Easy Method
What is Emerald
Service description
Emerald is a subscription-based online dating platform that connects users through video chat and messaging, focusing on real-time conversations and meeting new people.
It operates via a mobile app and/or web accounts and uses recurring subscriptions for premium features and continued access.
Scope and caveats
There is limited public information linking a Singapore-registered company to the dating service named Emerald; official support and terms may be hosted on third-party domains.
Always check the service origin shown in your app store receipt or the terms and conditions before sharing personal or payment details.
How to cancel Emerald
General approach
Choose the cancellation route that matches how you subscribed: directly through the app store, through the Emerald website/account page, or by contacting support.
Use documented receipts and account details before starting cancellation to speed the process.
Step-by-step cancellation steps
- If you subscribed through Apple App Store: cancel the subscription in your Apple ID subscriptions. Open Settings → your name → Subscriptions and cancel Emerald there. See the app listing: Emerald on the App Store.
- If you subscribed via Emerald website or account page: sign in to your account, go to Settings or Subscriptions, and follow the cancel/turn off auto-renew option.
- If you cannot cancel online: contact Emerald support via the terms and conditions or support/contact details shown on their official terms page and request cancellation. See: Emerald terms & conditions.
- If charged through a third party (payment processor, app store, telco): contact that provider directly to stop recurring billing and ask for guidance on refunds or billing disputes.
What happens when you cancel
Access and service period
Cancelling a subscription normally stops auto-renewal but does not always remove access immediately.
You typically retain premium access until the end of the paid billing period unless the provider states otherwise.
Account and data
Cancelation usually does not delete your account or personal data automatically; it often only stops payments.
To remove account data, request deletion via support or an account setting if available, and keep records of the request.
Will I get a refund?
Standard policy
Most subscription services do not provide pro‑rata refunds for unused time after you cancel; this is commonly stated in terms and conditions.
Check the provider's terms and any receipt information for explicit refund policies before assuming entitlement.
Exceptions and steps to request a refund
- Refunds may be possible for duplicate charges, unauthorized payments, or if required by local consumer law.
- If subscribed via Apple, Google or a payment processor, refunds often must be requested through that provider’s refund process.
- Document your case (receipts, screenshots, dates) and contact Emerald support via the official terms page: terms & conditions.
Emerald plans and pricing
Overview of available data
Below is the pricing information available from verified data provided for this guide.
Only the supplied plan entries are listed; verify final pricing in your app store receipt or the service account page.
Official pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Plan Name | S$XX.XX | monthly | ... |
Your consumer rights in Singapore
Basic consumer protections
Consumers in Singapore are protected by laws and principles that require fair trading and accurate descriptions of services.
If a service is misrepresented or you were charged wrongly, you may have recourse under local consumer protection laws.
How to escalate
- First, contact the provider with evidence and ask for a refund or cancellation confirmation.
- If unresolved, contact your bank or card issuer to dispute unauthorised charges.
- As a next step, consider filing a complaint with local consumer authorities or seeking small-claims remedies if applicable.
Customer experiences
Positive reports
Some users report that the app enables quick video connections and responsive interactions when the app functions as intended.
Official app store listings may show ratings and comments that reflect positive onboarding experiences: App Store listing.
Negative reports and caveats
There are reviews and ratings on third-party sites referencing account issues, billing confusion, or service mismatch with expectations.
See example review aggregations and third-party write-ups for more user-reported issues: review summary, and general feedback pages: Trustpilot - withemerald.com.
Documentation checklist
What to gather before contacting support
- Account username or email used with Emerald.
- Receipt(s) showing the subscription charge (App Store/Google Play/bank).
- Screenshots of subscription settings and billing entries.
Additional records that help disputes
- Dates and times of attempted cancellations and any confirmation messages.
- Copies of messages or emails exchanged with support.
- Bank/card statements showing the exact merchant name and charge amounts.
Common mistakes
Not checking where you subscribed
Users often try to cancel via the app but originally subscribed through the App Store or Google Play, so the app’s cancel button may not stop billing.
Always verify your receipt to identify the actual billing provider before cancelling.
Assuming cancellation equals deletion
Canceling auto-renewal does not always delete your account or personal data; many users expect account removal and later find profiles remain live.
If you need full deletion, explicitly request account deletion and retain proof of that request.
Comparative recap
Quick comparison
The table below compares common cancellation routes, ease, and typical refund likelihood to help you choose the right path quickly.
Decision factors
Choose the route that matches your original purchase channel for the fastest outcome and highest chance of a refund where applicable.
| Method | Ease | Refund likelihood | Period |
|---|---|---|---|
| App Store (Apple) | Easy via Apple ID settings | Low to medium - Apple handles refund requests | monthly |
| Website / Account page | Medium - depends on provider UI | Low - provider policy applies | monthly |
| Contact support | Variable - may require multiple messages | Medium if problem is proven (duplicates/unauthorised) | monthly |
After cancelling
Confirmations to expect
After cancellation, keep an eye out for an email or in‑app confirmation stating auto‑renewal has been turned off.
Retain that confirmation as proof in case of future billing disputes.
Helpful links
- Emerald terms and conditions / contact: https://www.emerald.events/terms-and-conditions
- App listing (check purchase source and reviews): https://apps.apple.com/sg/app/emerald-chat-meet-new-people/id6449822829
- User reviews and feedback (examples): Review summary and Trustpilot
Address
Registered address information
No Singapore-registered business address for the dating platform named "Emerald" was found in the verified sources used for this guide.
If you require a postal address for legal or dispute purposes, request it directly from Emerald via their official contact channels and retain any reply.
Next steps if you need an address
- Check the terms & conditions or support page for contact details: terms & conditions.
- If the provider cannot provide a Singapore address and you were charged locally, discuss options with your bank or card issuer for dispute resolution.