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Cancel FILIPINOCUPID
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Filipinocupid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Filipinocupid: Easy Method
What is Filipinocupid
Overview
FilipinoCupid is an online dating platform operated by Cupid Media, focused on connecting people with Filipino singles. It offers free accounts plus paid Gold and Platinum subscription tiers with messaging and profile features.
How it works
Members can sign up on the website or via the mobile app, browse profiles, and use messaging and search tools. Paid plans unlock unlimited messaging, profile boosts, translation and other premium functions.
How to cancel Filipinocupid
Cancel via website (recommended)
- Log into your account on the FilipinoCupid website.
- Go to Settings > Billing > Cancel to stop future auto-renewals.
- Confirm cancellation and keep any confirmation emails or screenshots for your records.
- Note: simply uninstalling the app does NOT cancel your subscription.
Cancel via other channels
- Email billing/support (for example support@filipinocupid.zendesk.com) with account details and a cancellation request.
- Send registered postal mail to the company address if you prefer written notice; include account email and transaction details.
- If you subscribed through Apple App Store or Google Play, cancel directly through that store - FilipinoCupid cannot cancel App Store or Google Play subscriptions for you.
What happens when you cancel
Access and service
Cancelling prevents future auto-renewals but does not usually remove access immediately. You typically retain premium access until the paid period expires.
After the paid period ends you will be downgraded to a free account with limited features.
Data and account status
Your profile and messages remain unless you delete your account separately. Deleting your account is a different process and may require additional steps.
Keep copies of confirmation emails and receipts in case of billing disputes.
Will I get a refund?
Standard refund policy
FilipinoCupid generally has a no-refund policy once the service has commenced; they do not usually offer partial or pro-rata refunds for unused time.
Exceptions and where to seek refunds
- Refunds may be possible if you have not started using the service or have not had contact with other members - this is treated narrowly and on a case-by-case basis.
- Certain jurisdictions (e.g. EU/UK) provide a 14-day withdrawal right if the service has not commenced; charges may apply if the service was used.
- Purchases made through Apple or Google are subject to those stores' refund procedures; FilipinoCupid refers such requests to the store.
- For discretionary reviews or billing investigations you can contact the billing manager or support to request a refund; outcomes are not guaranteed.
Filipinocupid plans and pricing
Price list (Singapore data)
Below are the plans and prices pulled from available verified data. All memberships are billed upfront per duration.
| Plan | Price | Period | Features |
|---|---|---|---|
| Gold Membership (via DatingScout) | S$29.98 | 1 Month | Unlimited messaging, advanced search filters, see who viewed your profile, etc. |
| Gold Membership (via DatingScout) | S$20.00 | per month (billed as 3-month plan, total S$59.99) | Same as above |
| Gold Membership (via DatingScout) | S$10.00 | per month (billed as 12-month plan, total S$119.98) | Same as above |
| Platinum Membership (via DatingScout) | S$39.99 | 1 Month | Includes Gold features plus enhanced features such as profile highlighting, translation, etc. |
| Platinum Membership (via DatingScout) | S$26.66 | per month (billed as 3-month plan, total S$79.98) | Same enhanced features |
| Platinum Membership (via DatingScout) | S$12.50 | per month (billed as 12-month plan, total S$149.99) | Same enhanced features |
| Gold Membership (via App Store iOS in Singapore) | S$32.98 | 1 Month | In-app purchase - unlimited messaging, profile features, translations |
| Gold Membership (via App Store iOS in Singapore) | S$64.98 | per 3-month plan | Same |
| Gold Membership (via App Store iOS in Singapore) | S$249.98 | per 12-month plan | Same |
| Platinum Membership (via App Store iOS in Singapore) | S$43.98 | 1 Month | Includes Gold features plus highlighting, translation, VIP support |
| Platinum Membership (via App Store iOS in Singapore) | S$85.98 | per 3-month plan | Same |
| Platinum Membership (via App Store iOS in Singapore) | S$299.98 | per 12-month plan | Same |
| Gold Membership (1 Week via App Store iOS in Singapore) | S$34.98 | 1 Week | In-app purchase |
| Platinum Membership (1 Week via App Store iOS in Singapore) | S$39.98 | 1 Week | In-app purchase |
Your consumer rights in Singapore
Local legal context
FilipinoCupid's publicly stated terms do not provide a special statutory right for Singapore customers beyond the contract terms. Standard contract and local consumer protection law apply.
Practical steps for Singapore residents
- If you bought via Apple App Store or Google Play, pursue refunds through the respective store channels.
- Keep documentation (receipts, cancellation confirmations) and escalate to your payment provider or bank for disputed charges if needed.
- Consider local consumer advisory services if you cannot resolve billing disputes directly with the provider.
Customer experiences
Positive reports
Some users report successful matches and long-term relationships after using FilipinoCupid. Positive experiences include helpful interactions and resolved account issues in a few cases.
Negative reports
Many users report problems such as fake profiles, scams, technical issues, billing disputes and slow or unhelpful refund responses.
Reviews on Trustpilot and other review platforms reflect mixed experiences; read recent reviews before deciding.
Documentation checklist
What to collect before you cancel
- Account email and username
- Order number or transaction ID
- Receipt or payment confirmation
- App store receipt if purchased through Apple/Google
What to keep after cancelling
- Cancellation confirmation (email or screenshot)
- Any correspondence with support
- Bank/credit card statements showing charge dates
Common mistakes
Assuming uninstall equals cancel
Many users mistakenly uninstall the app believing the subscription is cancelled. Uninstalling does not stop auto-renewal; you must cancel via the website or app store subscription settings.
Not tracking receipts or renewal dates
Failing to keep receipts or note renewal dates leads to missed deadlines for cancellation or refund requests. Always save confirmation emails and take screenshots of cancellation steps.
Comparative recap
Quick comparison table
| Service | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| FilipinoCupid (website) | Settings > Billing > Cancel | Low - refunds rare once service started | Keep cancellation confirmation; disputes handled case-by-case |
| FilipinoCupid (App Store) | Cancel via Apple subscription settings | Subject to Apple refund policy | FilipinoCupid cannot directly cancel iOS subscriptions for you |
| FilipinoCupid (Google Play) | Cancel via Google Play subscriptions | Subject to Google Play refund policy | Use store refund channels for app-purchases |
After cancelling
Check your accounts
Confirm the cancellation email or screenshot and verify no further auto-renewals occur after the billing period ends.
Useful links and where to get help
- FilipinoCupid cancellation policy
- FilipinoCupid Terms of Use
- DatingScout review and cancellation summary
- Postclic cancellation guide
- Cupid network refund/help page
- DatingAdvisors review (refund notes)
- Trustpilot reviews for user experiences
Address
Company address
Cupid Media Pty Ltd, Level 5, 2502/5 Lawson Street, Southport, Queensland QLD 4215, Australia.
Postal correspondence
If sending registered mail to request cancellation or to dispute billing, include your account email, transaction ID and a clear request to cancel and (if applicable) request a refund.