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Cancel MUZZ
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Muzz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Muzz: Easy Method
What is Muzz
Overview
Muzz is a dating and matchmaking service aimed at Muslim singles, offering profile creation, messaging and paid membership tiers designed to help users find meaningful connections.
The service operates via mobile apps and web subscriptions and includes features such as verification and premium visibility options.
Where information comes from
This guide summarises Muzz cancellation and refund processes based on Muzz's Terms of Service and third‑party guidance sources.
For Muzz's official terms see Muzz's Terms of Service linked below in "After cancelling".
How to cancel Muzz
Cancel via App Store (iOS)
- Open iPhone/iPad Settings and tap your Apple ID, or open the App Store app.
- Go to Subscriptions, select Muzz and choose "Cancel Subscription".
- Note: deleting the app does not cancel the subscription; cancel before the next renewal.
Reference: general guidance summarised from available sources.
Cancel via Google Play (Android)
- Open the Google Play Store app.
- Menu (☰) → Subscriptions → select Muzz → Cancel.
- Note: deleting the app does not cancel the subscription; must cancel in Play Store.
Cancel via Web / Card / Stripe / Mobile wallets
- Contact Muzz support via the in‑app support option or email and request cancellation.
- Provide order details (receipt, email used, date) to help locate your subscription.
- Deleting your account or the app does not automatically cancel payments; you must request cancellation.
What happens when you cancel
Access after cancelling
Cancelling stops auto‑renewal but generally lets you use paid features until the end of the current billing period.
There is no immediate deletion of your Muzz account when you cancel a subscription; the account remains unless you delete it separately.
Renewal and billing
Cancellation prevents future renewals; your current period remains active until it expires.
Muzz's Terms state cancellation takes effect at the end of the current subscription period and does not automatically trigger a refund.
Will I get a refund?
Refunds for App Store (iOS) purchases
Apple handles refund requests for App Store purchases. Request via Apple's report a problem portal.
Decisions and processing times are managed by Apple (typically a decision within about a week, per platform guidance).
Refunds for Google Play and web/card purchases
- After cancelling, contact Muzz support via the app or registered email to request a refund.
- If Muzz approves the refund, the payment provider or bank typically processes it in around 3 - 5 working days.
- Refunds are discretionary and subject to Muzz's policies and platform rules.
Exceptions and statutory rights
A 14‑day cooling‑off right for digital content applies only to UK/EU users under Muzz's Terms; this is not automatically applicable to Singapore users.
In Singapore there is no statutory 14‑day refund right for digital subscriptions; refunds are discretionary and follow the platform's processes.
Muzz plans and pricing
Pricing table introduction
The table below lists in‑app pricing items reported for Singapore. Periods are unspecified where not provided.
Prices reflect various iOS in‑app purchase tiers labelled mostly "Gold", plus Premium and a single one‑off item.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Gold (tier‑unspecified) | S$26.98 | Unknown | Gold membership (specific duration not specified) |
| Gold (tier‑unspecified) | S$28.98 | Unknown | Gold membership (unspecified) |
| Gold (tier‑unspecified) | S$34.98 | Unknown | Gold membership (unspecified) |
| Gold (tier‑unspecified) | S$19.98 | Unknown | Gold membership (unspecified) |
| Premium (tier‑unspecified) | S$27.98 | Unknown | Premium membership (unspecified) |
| Gold (tier‑unspecified) | S$49.99 | Unknown | Gold membership (unspecified) |
| Compliment (single) | S$6.98 | One‑off | Single compliment purchase |
| Gold (tier‑unspecified) | S$49.98 | Unknown | Gold membership (unspecified) |
| Gold (tier‑unspecified) | S$17.48 | Unknown | Gold membership (unspecified) |
| Gold (tier‑unspecified) | S$37.98 | Unknown | Gold membership (unspecified) |
Your consumer rights in Singapore
Statutory position
There is no statutory 14‑day cooling‑off right for digital subscriptions in Singapore equivalent to the EU/UK digital cancellation right.
Refunds and cancellations are therefore governed by Muzz's Terms and the payment platform rules (Apple/Google/Stripe).
What to expect
- Muzz must notify users of renewals and gives some opt‑out notice under its Terms.
- Refunds are discretionary in Singapore and handled via Muzz or the store where you purchased.
Customer experiences
Positive feedback
Many users praise Muzz for a large user base, verification features and success stories, especially among paying members.
Features cited positively include verification, chaperone options and video‑call verification tools.
Negative feedback
Common complaints include aggressive monetisation, occasional bugs after updates, billing/refund issues and mixed moderation experiences.
Users also report some fake or inactive profiles and frustrations with paywalls for visibility and features.
Documentation checklist
What to provide when requesting cancellation
- Registered email address used for the Muzz account.
- Order/receipt information (transaction ID, purchase date, amount).
- Platform used (App Store, Google Play, Web/Stripe) and device details.
What to keep for refunds or disputes
- Screenshots of subscriptions or billing entries in the App Store/Play Store or bank statement.
- Copies of any correspondence with Muzz support.
- Reference numbers from support cases or platform refund requests.
Common mistakes
Deleting the app without cancelling
Deleting the Muzz app does not cancel your subscription. Many users assume removing the app stops billing, but charges continue until the subscription is cancelled through the store or Muzz support.
Always cancel via App Store, Google Play or by contacting Muzz support for web/card payments.
Not keeping proof of purchase
Users who lack receipts or transaction details may delay or complicate refund requests.
Save confirmation emails and screenshots of subscriptions to speed up support responses and any dispute resolution.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund process |
|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Subscriptions in Settings or App Store. | Request refund via Apple's report a problem portal; Apple decides and processes refunds. |
| Google Play (Android) | Cancel via Google Play Store app → Menu → Subscriptions → Muzz → Cancel. | Contact Muzz support via the app to request refund; if approved, refund processed by bank in ~3 - 5 working days. |
| Web / Stripe / Card / Mobile wallets | Contact Muzz support via in‑app support or email and request cancellation with order details. | Contact Muzz support to request refund; if approved, payment provider processes refund in ~3 - 5 working days. |
After cancelling
Useful links
- Muzz Terms of Service - for formal cancellation and refund terms.
- Cancellation guidance summarised - third‑party guide to store and web cancellations.
- User reviews and experiences - overview of positive and negative user feedback.
Practical next steps
- Confirm cancellation in the store or get an acknowledgement from Muzz support.
- Keep receipts and any support case numbers until charges stop and any refund is completed.
Address
Company address (Singapore)
10 Anson Road #33‑10C International Plaza, Singapore 079903
Notes about entity status
If you have trouble reaching local operations, use the in‑app support or the official Terms link above to contact global support channels.