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Cancel PINALOVE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Pinalove service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pinalove: Easy Method
What is Pinalove
Overview
PinaLove is an online dating platform focused on connecting men with Asian women. It operates on a freemium model with optional premium upgrades that add messaging and visibility features.
How it is delivered
PinaLove offers access via its website and mobile apps distributed through the Apple App Store and Google Play. Paid upgrades can be processed through the website (2Checkout) or as in‑app purchases.
How to cancel Pinalove
Cancel on the website / 2Checkout
- Log into your account at 2co.com and locate the order you want to cancel; follow 2Checkout order cancellation steps there.
- Or log into the PinaLove website and choose "Close account" to hide your profile or "Delete account" to permanently remove it.
Cancel on iOS (App Store)
- On iPhone/iPad: Settings → iTunes & App Store → tap your Apple ID → View Apple ID → Subscriptions → Manage.
- Select the PinaLove subscription and turn off Automatic Renewal. The subscription remains active until the end of the current billing cycle.
Cancel on Google Play
- Open payments.google.com or the Google Play app and go to Bills & accounts or Subscriptions.
- Select the PinaLove subscription and choose Cancel subscription to stop future billing.
Important note
- Cancel using the same platform you used to purchase (website/2Checkout, App Store, or Google Play). Cancelling in the wrong place may not stop charges.
What happens when you cancel
Access and features
When you cancel auto‑renewal, your paid benefits typically continue until the end of the current billing period. You retain premium features for the remainder of that cycle.
Account visibility and data
Choosing "Close account" will hide your profile. Choosing "Delete account" initiates permanent removal of your profile and associated content per PinaLove's deletion process.
Deletion timing
PinaLove offers a Data Deletion Tool for irreversible deletion within a short window (typically processed within 24 hours, with some data retained in backups temporarily).
Will I get a refund?
General refund policy
PinaLove states a 14‑day refund window that applies only to first‑time web/2Checkout upgrades paid via credit card, PayPal, or Bitcoin. This policy does not cover in‑app purchases.
How to request a refund
- For eligible web/2Checkout purchases: contact PinaLove Support via the site Support/Contact page within 14 days of the upgrade.
- Provide order details, dates, and reason for the refund request to speed processing.
In‑app purchases
In‑app purchases made through the App Store or Google Play are excluded from PinaLove’s 14‑day web refund policy.
Refunds for in‑app purchases must be sought directly from Apple or Google through their refunds/help processes.
Statutory rights
- PinaLove’s stated exclusions do not override local consumer protection laws; statutory rights may apply for defective or misrepresented services.
Pinalove plans and pricing
Price list
The table below lists PinaLove plans and the pricing information available from third‑party reviews. Prices are quoted in USD with approximate SGD conversions.
Notes on billing
Subscription packages typically auto‑renew unless noted. The 1 Year plan is listed as non‑recurring in the available information.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month | US$24.95 (≈ S$33.70) | Monthly | Premium membership including unlimited messaging, read receipts, profile prominence, live chat, photo saves, notes |
| 3 Months | US$16.65/month (≈ S$22.45/month; total ≈ S$67.35) | Monthly | Same premium features, auto‑renews |
| 6 Months | US$11.66/month (≈ S$15.75/month; total ≈ S$94.50) | Monthly | Same premium features, auto‑renews |
| 1 Year | US$99.95/year (≈ S$135.00) | Annual | Same premium features, non‑recurring |
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection laws may provide remedies where services are defective, misrepresented, or not delivered as promised. These rights can be relevant even if an app’s own policy excludes refunds.
Practical steps
- Keep receipts, order numbers and communication records when seeking refunds or disputing charges.
- Escalate to your payment provider (bank/card issuer) if you suspect unauthorized or continuing charges after cancellation.
Data and privacy rights
Under PinaLove’s privacy notices, users can request data deletion or download. Some deletion processes may include a short reversible window; backups may retain data temporarily.
Customer experiences
Positive feedback
- Some users report premium features working (stealth mode, message read receipts) and fewer scammers compared with pricier apps.
- Functioning messaging and profile features are noted by certain users.
Negative feedback
- Many users report issues with fake profiles, scammers, repeated charges after cancellation, and limited support responsiveness.
- Complaints include outdated UI, photo upload problems, verification concerns, and denied or delayed refunds in some cases.
Local reports
There are reports from Singapore users claiming continued charges despite cancellation and difficulty obtaining refunds. Use documentation if you need to dispute billing.
Documentation checklist
Essential items
- Order number or 2Checkout transaction ID for web purchases.
- Receipt or payment confirmation (credit card, PayPal, Bitcoin record).
- Screenshots of subscription status, cancellation confirmations, and billing statements.
Support communication
- Copies of emails or support tickets exchanged with PinaLove.
- Dates and descriptions of the problem, and the outcome you request (refund, deletion, stop billing).
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling the account on the website while the subscription was purchased through the App Store or Google Play. That will not stop in‑app billing.
Not saving proof
Failing to keep receipts, screenshots, or transaction IDs makes it much harder to request refunds or dispute charges with payment providers.
Assuming automatic refund
Assuming PinaLove will automatically refund after cancellation is risky - refunds depend on purchase method, timing, and eligibility under the stated policy or statutory rights.
Comparative recap
At a glance
The table summarizes key points about PinaLove’s service, billing and user reports to help decide next steps.
How to use this
Use the checklist and cancellation steps above alongside the table to prepare a refund or dispute if needed.
| Aspect | PinaLove (based on available reviews) | Key notes |
|---|---|---|
| Pricing | Modest subscription pricing (US$24.95/month down to US$99.95/year). | Prices quoted in USD; SGD equivalents are approximate conversions. |
| Refunds | 14‑day refund for first web/2Checkout upgrades only; in‑app purchases excluded. | Seek Apple/Google refunds for in‑app purchases; keep documentation. |
| Cancellation | Must cancel via the platform used to pay (2Checkout, App Store, Google Play). | Cancelling in the wrong place may not stop future charges. |
| User reports | Mixed reviews: some feature functionality and fewer scammers, but many reports of scammy profiles and billing issues. | Exercise caution; document everything for disputes. |
After cancelling
Confirm and monitor
After you cancel, keep confirmation emails or screenshots and monitor your bank/card statements for at least one billing cycle to ensure no further charges occur.
If charges continue
- Contact PinaLove support with your documentation and request a stop of charges or a refund if applicable.
- If unresolved, dispute the charge with your card issuer or payment provider and provide the evidence you collected.
Further reading
For an independent review and summary of features, policies and user reports, see this third‑party review:
Address
Registered contact
Oxixo Private Limited (operator details shown in public records) - contact addresses for support are published on service pages; use in‑app or website support channels first.
Singapore address
30 Raffles Place, #17‑01 Chevron House, Singapore 048622