Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel OKCUPID
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Okcupid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Okcupid: Easy Method
What is Okcupid
Overview
OkCupid is an online dating platform that matches users through profile questions and algorithms. It offers a free tier plus paid subscriptions with extra features such as boosts, SuperLikes, and premium filters.
How it is used in Singapore
Users in Singapore can use the web app or mobile apps (iOS / Android) and may purchase subscriptions through the OkCupid site or through the App Store / Google Play.
How to cancel Okcupid
Cancel if you bought on iPhone / App Store
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find OkCupid in the list and tap Cancel Subscription.
- OkCupid cannot cancel App Store subscriptions for you; Apple manages billing.
Cancel if you bought on Android / Google Play
- Open the Google Play app → Menu → Subscriptions.
- Select OkCupid and choose Cancel subscription.
- OkCupid cannot cancel Google Play subscriptions for you; Google handles refunds/billing.
Cancel if you bought directly on OkCupid (website or in-app internal purchase)
- Log into your OkCupid account on the website or app.
- Go to Settings → Account → Subscription and turn off auto-renewal or cancel.
- Cancelling stops future charges; your paid access usually remains until the period ends.
What happens when you cancel
Access after cancelling
When you cancel a subscription bought directly through OkCupid, your paid features remain active until the current billing period ends.
Renewal and billing
Turning off auto-renew prevents future charges but does not prorate or refund the remaining period in most cases.
Data and account status
Your OkCupid profile and data remain unless you delete the account. Cancelling subscription does not delete or anonymise your profile automatically.
Will I get a refund?
Standard refund policy
OkCupid generally does not provide refunds for unused or partially used subscriptions. Cancelling typically only stops future renewals.
Store purchases and refunds
- App Store purchases: request refunds from Apple via your Apple ID / purchase history.
- Google Play purchases: request refunds from Google Play support.
- OkCupid cannot process refunds for App Store or Google Play purchases.
Exceptions and contacting support
In exceptional cases (for example, unauthorized charges or major technical issues), OkCupid may consider a refund if you contact Customer Service directly.
For guidance on how other users approached refunds, see a community resource: GetHuman - refund guide.
Okcupid plans and pricing
Pricing summary (Singapore App Store examples)
The table below lists in-app price points observed for Singapore app purchases. Period lengths were not always specified in source data.
Notes on listed prices
Prices are shown in SGD and reflect App Store listing snapshots; actual billing frequency or web-store pricing may differ.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| A-List | S$14.98 | Unknown | In-App Purchase as listed |
| OkCupid Premium | S$58.98 | Unknown | In-App Purchase as listed |
| OkCupid Premium | S$28.98 | Unknown | In-App Purchase as listed |
| OkCupid Premium | S$10.98 | Unknown | In-App Purchase as listed |
| OkCupid Basic | S$13.98 | Unknown | In-App Purchase as listed |
| Boost (1) | S$9.98 | One-time | Single boost |
| Boost (boost) | S$2.98 | One-time | Boost |
| 2 SuperLikes | S$9.98 | One-time | Two SuperLikes |
Your consumer rights in Singapore
Lemon Law and digital services
Singapore's Lemon Law applies only to physical goods and does not cover services or virtual items, so it does not apply to OkCupid subscriptions.
For local explanation of Lemon Law scope, see: AsiaOne - Lemon Law guide.
Refunds and change-of-mind
- Retailers in Singapore are generally not required to give refunds for change-of-mind unless their policy promises one.
- OkCupid's policy states no refunds except in exceptional circumstances, which limits consumer claim options for routine cancellations.
Mediation and complaints
Consumers can approach the Consumers Association of Singapore (CASE) for mediation if they believe there is unfair practice, but success may be limited for digital services governed by clear terms.
For local consumer service information, see: Singapore Consumer Service guide.
Customer experiences
Common negative issues reported
- Reports of fake profiles, bots, and scammers on the platform.
- Complaints about arbitrary bans and unresponsive or robotic customer support.
- Issues with app stability, crashes, and confusing notifications.
Refund and renewal complaints
Some users report unexpected renewals or difficulty cancelling, and frustration when refunds are denied because purchases came through app stores.
Read user reviews and themes on Trustpilot: OkCupid reviews on Trustpilot.
Documentation checklist
Before contacting support
- Account email or username used for the OkCupid account.
- Receipt or proof of purchase (App Store / Google Play / OkCupid confirmation).
- Dates of subscription start and any renewal charges you dispute.
If requesting a refund from a store
- Apple: transaction ID and purchase date from Apple receipt.
- Google: Google Play order number and purchase email.
- Include screenshots of billing and your cancellation confirmation where possible.
Common mistakes
Expecting immediate refund after cancelling
Many users assume cancelling triggers a refund. In practice, cancelling usually only stops future renewals and does not refund the current period.
Contacting OkCupid for store refunds
Users sometimes ask OkCupid to refund App Store or Google Play purchases. The stores control those transactions, so the app developer cannot process those refunds.
Not saving receipts
Not keeping the original receipt or order number makes refund or dispute requests harder to resolve with Apple/Google or OkCupid support.
Comparative recap
Quick comparison of cancellation routes
The table below compares cancel path, who handles refunds, and typical refund likelihood based on policy summaries.
How to interpret the table
Use this to decide where to send refund or cancellation requests and what documentation will be needed.
| Cancel method | Who handles refund | Refund likelihood | Period |
|---|---|---|---|
| App Store (iOS) | Apple | Low (request to Apple; OkCupid cannot refund) | Unknown |
| Google Play (Android) | Low (request to Google; OkCupid cannot refund) | Unknown | |
| OkCupid website / in-app (direct) | OkCupid Customer Service | Low by policy; possible in exceptional circumstances | Unknown / varies |
After cancelling
What to check immediately
- Confirm cancellation in the relevant store or OkCupid account settings.
- Keep a screenshot or email confirmation of the cancellation and any receipts.
Useful links and resources
- OkCupid on the Singapore App Store: OkCupid - App Store (SG)
- Community refund guidance: GetHuman - How to get a refund
- Local consumer rights summary: AsiaOne - Lemon Law (Singapore)
- Singapore consumer help overview: Singapore Consumer Service guide
Address
Official cancellation mailing address
MTCH Technology Services Limited, OKCupid, Attn: Cancellations, 1 Hatch Street Upper, Dublin 2, Ireland D02 PY28.
Notes about other contacts
OkCupid also uses regional corporate offices for other matters, and the primary billing or legal contacts may differ depending on your purchase channel.