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Cancel MUZMATCH
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Muzmatch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Muzmatch: Easy Method
What is Muzmatch
Overview
Muzmatch (also known as Muzz) is a dating app aimed at Muslims seeking relationships and marriage. It provides profile matching, messaging and privacy features tailored to faith-based users.
The app offers free basic access plus paid subscriptions with additional features such as advanced filters and unlimited likes.
Main features
Key features include profile browsing, messaging, community ratings and options for chaperoned conversations. Paid tiers add more visibility and tools.
Muzmatch is available on iOS, Android and via a web account; subscriptions may be managed through the platform used to purchase them.
How to cancel Muzmatch
App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top → Subscriptions → select Muzmatch / Muzz → Cancel.
- For app information you can view the App Store listing: Muzz on the App Store (SG).
Google Play (Android)
- Open the Google Play Store app → Menu → Subscriptions → select Muzmatch / Muzz → Cancel.
- Google manages Play subscriptions; follow the in‑store prompts to confirm cancellation.
Web (Muzmatch site)
- Log in to your account on the Muzmatch website.
- Go to Settings → Manage Subscription → Cancel.
- Web purchases are managed by Muzmatch (Stripe or similar) and must be cancelled through the site or support.
What happens when you cancel
Access after cancellation
When you cancel a subscription it typically stops future renewals but you usually keep access until the end of the paid billing period.
Access behaviour is the same whether you cancel via Apple, Google or the web: service generally continues until the paid period ends.
Renewals and billing
Canceling prevents the next automatic renewal; it does not usually trigger a refund of the current paid period.
If charges continue after cancellation, you will need proof (screenshots, receipts) to dispute them with the store or your bank.
Account and data
Deleting the Muzmatch app or your account is separate from cancelling a paid subscription; deleting the app does not stop the subscription.
Keep a copy of receipts and the cancellation confirmation in case you need to contact support or your card issuer.
Will I get a refund?
Platform refund policies
- App Store (iOS): Refunds must be requested via Apple; Muzmatch does not provide refunds for App Store purchases.
- Google Play (Android): Refunds are handled via Google Play; Muzmatch does not control Play refunds.
- Web purchases: Muzmatch may consider refunds via support in limited cases; there is no automatic refund policy.
Exceptions and limitations
Some jurisdictions have specific consumer protections (for example, a 14‑day cooling‑off window in certain countries), but digital content already used may not be refundable.
Refunds are not guaranteed; you may need to escalate through the store, Muzmatch support (for web buys), or your card issuer depending on the purchase channel.
Muzmatch plans and pricing
Current plans (listed prices)
Below are prices and features as reported; durations were not specified for all App Store listings, so check the in‑app purchase screen for exact billing periods.
Prices can vary by tier and by platform; always confirm before purchasing.
Notes on prices
Some App Store listings show multiple tiered options with differing durations and prices; the App Store page should display the exact period when you tap a price.
One-off purchases (e.g., Compliment) are not recurring and are charged once.
| Plan | Price | = period | Features |
|---|---|---|---|
| Gold (various tiers) | S$17.48 - S$49.99 | Unknown (weekly/monthly/annual unlabelled in App Store) | Gold subscription - premium access (unlimited likes, advanced filters, etc.) |
| Premium | S$27.98 | Unknown | Premium subscription - premium access (presumably similar to Gold tier) |
| Compliment (one-off purchase) | S$6.98 | One-time | Send one compliment |
Your consumer rights in Singapore
Overview of rights
Singapore consumers have protections against unfair trading and misrepresentations under local law, such as the Consumer Protection (Fair Trading) Act (CPFTA).
Those protections may give you remedies for misleading conduct or unfair contract terms, but outcomes depend on the specific case and evidence.
How to escalate in Singapore
- Collect documentation (receipts, screenshots, cancellation confirmation).
- Contact Muzmatch support for web purchases; use App Store/Google Play processes for store purchases.
- If unresolved, consider raising a dispute with your card issuer or contacting consumer advice bodies in Singapore such as CASE.
Customer experiences
Positive feedback
Some users praise Muzmatch for focusing on serious, faith‑based users and for producing meaningful matches and success stories.
Positive points include respectful members, community features and chaperoned conversation options cited in some reviews.
Negative feedback
Common complaints include unexpected charges after cancellation, difficulty obtaining refunds and slow or unhelpful customer support.
Other issues reported in reviews include concerns about fake profiles, aggressive upselling and limited free functionality.
Documentation checklist
Essential items to save
- Subscription receipts (App Store / Google Play / web receipt).
- Cancellation confirmation timestamp or screenshot.
- Bank or card statements showing the charge.
Useful extras
- Screenshots of subscription settings showing active/expired status.
- Email correspondence with Muzmatch support or app store refund responses.
- Any chat logs or profile evidence if disputing misrepresentation.
Common mistakes
Deleting the app instead of cancelling
Many users delete the Muzmatch app and assume their subscription is cancelled. It is not - you must cancel through the store or web account.
Always confirm a cancellation via the subscription page or receipt.
Cancelling on the wrong platform
If you purchased via the App Store but cancel via the web, the subscription may continue. Cancel on the platform used to purchase.
Keep proof of the original purchase channel to avoid confusion when requesting refunds or disputing charges.
Comparative recap
Quick comparison
The table below summarises cancellation and refund routes by platform so you can choose the correct path for your purchase.
How to act
Follow the cancellation steps for the platform you used to buy the subscription and retain documentation before escalating.
| Platform | How to cancel | Refund route | = period |
|---|---|---|---|
| App Store (iOS) | Settings → [Your Name] → Subscriptions → Muzmatch / Muzz → Cancel | Request refund via Apple; Muzmatch does not refund App Store purchases | Varies by purchase |
| Google Play (Android) | Play Store → Menu → Subscriptions → Muzmatch / Muzz → Cancel | Request refund via Google Play; Muzmatch does not control Play refunds | Varies by purchase |
| Web (Muzmatch site) | Log in → Settings → Manage Subscription → Cancel | Contact Muzmatch support; refunds not automatic and depend on circumstances | Varies / check web receipt |
After cancelling
Next steps
- Keep confirmation of cancellation and the expiry date for the paid period.
- Check billing statements after the next renewal date to ensure no further charges.
- If charged, use the store refund process or contact your card issuer with documentation.
Helpful links
- Postclic: How to cancel Muzmatch (guide)
- Postclic: Cancel Muzmatch (Australia/NZ guide)
- Muzz on the App Store (SG)
Address
Corporate address
Muzz Ltd, 249 Cranbrook Road, Ilford, England, IG1 4TG, United Kingdom.
Singapore entity note
There was a Singapore‑registered entity previously, but corporate registration details have changed; for formal correspondence use the UK address above.