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Cancel OURTIME
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ourtime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ourtime: Easy Method
What is Ourtime
Overview
Ourtime is an online dating service focused on singles aged 50 and over, offering profile browsing, messaging and matching features on mobile and desktop.
How it works
Users sign up for a free basic account and can subscribe to a paid plan to unlock full messaging, search and profile features.
How to cancel Ourtime
Cancel via Web / Desktop / Mobile browser
- Sign in to Ourtime on a browser and go to Settings.
- Select Manage Subscription, enter your password, then choose Cancel Subscription.
- Answer any short questions and select Continue Cancellation.
- Save the confirmation number and note the date your subscription ends.
Cancel if you subscribed through iOS (App Store)
- If you subscribed via Apple App Store, cancel from your iPhone's Subscriptions settings in iOS system settings.
- Open Settings → Your name → Subscriptions, find Ourtime and choose Cancel Subscription.
Cancel if you subscribed through Google Play (Android)
- If you subscribed via Google Play, cancel from the Google Play app: Menu → Payments & subscriptions → Subscriptions → Ourtime → Cancel.
- Manage billing and refunds for Play subscriptions via your Google Play account.
What happens when you cancel
Access after cancellation
After you cancel, you keep access to paid features until the subscription end date shown on your confirmation.
Renewals and auto-billing
Cancelling prevents future automatic renewals at the next billing cycle but does not retroactively credit past charges.
Account and data
Cancelling a subscription does not necessarily delete your account or personal data. You may need to delete your profile separately if you want removal.
Will I get a refund?
Refund window and conditions
- Full refund: You may be eligible for a full refund if you cancel within 14 days of signing up and you have not used paid features.
- No refund: No refund is generally given after 14 days or if you have used paid features (for example, messaging).
Exceptions and behavior-related terminations
- If your account is terminated for inappropriate behaviour, there is no refund for unused subscription fees.
- Platform subscriptions (Apple/Google) may require you to request refunds through those vendors' processes.
Ourtime plans and pricing
Pricing summary
Prices shown are taken from public sources in USD and include an approximate SGD conversion. Actual App Store or in-app prices in Singapore may differ.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard - 1 Month | US$34.96 (~S$47.20*) | Monthly | Full messaging, mobile access, search, send Flirts, view profiles |
| Standard - 6 Months | US$95.76 total (~S$129.30*, ~S$21.55/month) | 6 Months | Same features as 1-month, billed upfront |
| Best Value - 6 Months | US$119.76 total (~S$161.70*, ~S$26.95/month) | 6 Months | Includes message-read alerts, highlighted profile & messages, full mobile access |
Your consumer rights in Singapore
Cooling-off and digital services
Under Singapore law, consumers sometimes have a cooling-off right for distance contracts, but digital services may be exempt.
Check whether Ourtime offers a contractual or statutory 14-day cooling-off for Singapore residents.
Platform-specific refund routes
- If you subscribed via Apple App Store or Google Play, their refund policies and tools may apply and are often the required route for refunds.
- You can request refunds through Apple or Google support if the charge occurred on their platform.
Escalation and dispute options
If billing is unauthorized or unresolved, consider disputing the charge with your bank or payment provider.
Consumers in Singapore can also seek help from the Consumers Association of Singapore (CASE) for escalation.
Customer experiences
Positive feedback highlights
Some users find Ourtime easy to use and appreciate a focused experience without excessive extras.
Such comments note straightforward browsing and basic feature access for older singles.
Common negative feedback
- Many reviews mention fake, inactive or bot-like profiles and concerns about scammers.
- Users report difficulties cancelling subscriptions, deleting accounts, and obtaining refunds, with disputes about whether the platform or app stores are responsible.
- Customer service complaints include slow or unhelpful responses and unresolved billing issues.
Documentation checklist
What to have before cancelling
- Login email and account password for Ourtime.
- Payment method details and billing receipts showing subscription date.
- Screenshot or copy of subscription settings and any cancellation confirmation number.
If you need to dispute charges
- Transaction IDs from your bank or card statement.
- Any correspondence with Ourtime or app store support.
- Dates of attempted cancellations and screenshots of errors, if applicable.
Common mistakes
Assuming cancellation deletes the account
Many users cancel subscriptions but leave their profile active. Cancelling stops billing but does not always remove your profile or data.
Trying to get refunds from the wrong party
If you subscribed via Apple or Google, asking Ourtime directly for a refund may delay resolution; use the platform refund process instead.
Missing the refund window
Waiting beyond 14 days or using paid features before requesting a refund will likely make you ineligible for a full refund.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and user-reported issues to help you decide next steps.
Comparison table
| Comparison | OurTime | Notes |
|---|---|---|
| How to cancel | Account Settings (web) or App Store / Google Play | Web cancellation gives confirmation number; app-store subs must be cancelled via platform settings |
| Refund policy | Full refund within 14 days if unused; otherwise generally no refund | Behavioral terminations have no refunds; platform refunds follow Apple/Google rules |
| User experience | Mixed - some find it easy; others report scams and service issues | Common complaints involve fake profiles, billing disputes, and customer service |
After cancelling
Confirm and keep records
- Keep the cancellation confirmation number and the end date shown after cancelling.
- Monitor your card or bank statement to ensure no unexpected renewals occur.
Useful links and next steps
For general pricing and service summaries, see third-party overviews:
Address
Mailing address for cancellations
People Media Inc, Attn: Cancellations, PO Box 12627, Dallas, TX 75225, United States
Notes on contacting corporate
If you need to send written cancellation or dispute notices by post, include account identifiers and a clear request for cancellation or refund.