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Cancel PAIRED
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Paired service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Paired: Easy Method
What is Paired
Overview
Paired is a subscription-based app for couples that provides guided conversations, quizzes, check-ins and relationship exercises to strengthen emotional connection.
The app offers free content and premium features behind a paid subscription that renews automatically unless cancelled.
Main features
Premium access includes guided journeys, conversation topics, quizzes and regular check-ins designed for partners to use together.
Plans are offered on a monthly or annual basis with regional pricing shown inside the app or app store listing.
How to cancel Paired
General note
Auto-renewing subscriptions must be cancelled at least 24 hours before the renewal to avoid being charged.
Late cancellations may still result in a charge because payment processing can already be underway.
Cancel via App Store (Apple)
- Open the Paired app and follow the app guidance to "Manage Subscription" which links to Apple subscription settings.
- In Apple subscription settings, find Paired and choose "Cancel Subscription" to stop renewals.
- See Paired's cancellation help for detailed steps: How do I cancel my trial or subscription?
Cancel via Google Play
- Open the Paired app, go to Settings → Us → Manage Subscription; this will redirect you to Google Play subscriptions.
- In Google Play, locate Paired and select "Cancel subscription" to stop future billing.
- Follow Google Play's refund process if you need to request money back after cancelling.
Cancel via web (Paired website)
- If you purchased on the web, open the app and go to Settings → Manage Subscription and cancel directly through Paired's interface.
- Web cancellations stop auto-renewal for future periods but do not automatically refund past charges.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to premium features until the end of the paid billing period.
After the paid period ends, access to premium content will be removed unless you re-subscribe.
Billing and renewals
Cancelling prevents future auto-renewal but does not reverse charges already processed before cancellation.
Allow at least 24 hours before renewal time to avoid being billed for the next period.
Account deletion vs subscription cancellation
Deleting your Paired account does NOT automatically cancel your subscription; cancellation must be done separately via the app store or Paired's subscription settings.
Always confirm the subscription status in your App Store, Google Play, or Paired account after deleting an account.
Will I get a refund?
Paired's general refund stance
Paired's Terms & Conditions state that refunds for the unused portion after cancellation are normally not granted.
Refunds are therefore not guaranteed and are handled according to the purchase channel and Paired's discretionary policy.
App Store and Google Play exceptions
- App Store purchases: Paired cannot issue refunds - you must request a refund directly from Apple.
- Google Play purchases: You may request a refund via Google Play; Paired Support can assist if you provide the Google order ID (for example, IDs starting with GPA...).
Web purchases
- For purchases made on Paired's website, contact Paired Support with your account email and order ID to request a refund.
- Web refunds are considered case-by-case and are not guaranteed under Paired's policy.
Refer to Paired's refund guidance for more details: I purchased a subscription but I want a refund - what can I do?
Also see the Terms & Conditions: Paired Terms & Conditions
Paired plans and pricing
Pricing summary
The main clearly labeled plans shown in Paired's listings for Singapore are monthly and annual premium plans.
Other promotional prices may appear in the App Store due to regional pricing or offers.
Table of main plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Paired Premium - Monthly | S$21.98 | monthly | Full access to premium features (guided journeys, topics, quizzes, check-ins) |
| Paired Premium - Annual | S$109.98 | annual | Full access to premium features (annual commitment) |
Your consumer rights in Singapore
Relevant consumer protections
Singapore law, including the Consumer Protection (Fair Trading) Act, prohibits unfair practices such as misleading automatic renewals without clear disclosure.
Persistent billing issues or confusing cancellation processes may raise concerns under these protections.
Options if you have a dispute
- Document the issue and contact Paired (or the app store) first to seek resolution.
- If unresolved, Singapore consumers can seek mediation through the Consumers Association of Singapore (CASE).
Contract terms and digital subscriptions
Unfair contract terms may be challenged, but digital subscription enforcement can be complex and varies by case.
Where statutory cooling-off rights do not apply, your remedies may depend on the store policy (Apple/Google) or Paired's discretionary policy.
Customer experiences
Positive feedback
Many users praise Paired for evidence-based content that sparks honest conversations and helps couples connect, especially over distance.
Analyses highlight strong safety and perceived legitimacy among many users.
Common complaints
Frequent negatives include unexpected charges after trial cancellation, double billing, and difficulties cancelling while being charged.
Users also report repetitive content for long-term use and removal of previously free features after payment, causing frustration.
Technical and subscription concerns
Some users report app crashes, login problems, and glitchy notifications that affect experience and cancellation tracking.
Confusing subscription sources (which store billed the user) is a recurring theme that complicates refunds and cancellations.
Documentation checklist
What to gather before contacting support
- Account email used with Paired.
- Purchase receipt or order ID (Google order IDs often begin with "GPA...").
- Screenshot of the subscription in your App Store/Google Play account or Paired settings.
- Date and time of the charge and any screenshots showing the charge on your card or statement.
Additional helpful items
- Screenshot of any cancellation attempts and confirmation screens, if available.
- Notes of any communications with Paired, Apple, or Google Play (dates and summaries).
Common mistakes
Missing the 24-hour cancellation window
Waiting until the renewal day can result in being charged because payments can already be in process.
Always cancel at least 24 hours before the renewal time to reduce the risk of being billed.
Deleting account without cancelling subscription
Removing your Paired account does not stop billing. Many users lose access but still get charged because the subscription remained active with the store.
Always cancel in the store or Paired's Manage Subscription before deleting your account.
Canceling the wrong account or store
Confirm which account (Apple ID, Google account, or Paired web account) was used to purchase and cancel there.
Expect delays if you try to request a refund without the correct order ID or receipts.
Comparative recap
At-a-glance comparison
| Purchase channel | How to cancel | Refund | Period | Typical price (SGD) |
|---|---|---|---|---|
| App Store (Apple) | Cancel via Apple subscription settings (linked from Paired "Manage Subscription") | Request refunds from Apple; Paired cannot issue App Store refunds | monthly / annual | S$21.98 / S$109.98 |
| Google Play | Cancel via Google Play subscriptions (Paired app → Settings → Us → Manage Subscription) | Request refunds via Google Play; Paired can assist with Google order ID | monthly / annual | S$21.98 / S$109.98 |
| Web (paired.com) | Cancel in Paired app Settings → Manage Subscription or via Paired's web interface | Contact Paired Support; refunds are considered case-by-case and are not guaranteed | monthly / annual | S$21.98 / S$109.98 |
After cancelling
What to check immediately
Confirm in your App Store or Google Play subscriptions that Paired shows as cancelled and note the end date of access.
Keep receipts and screenshots in case you need to dispute a post-cancellation charge.
Where to get help
Use Paired's help articles for cancellation and refund guidance:
- How do I cancel my trial or subscription?
- I purchased a subscription but I want a refund - what can I do?
- Paired Terms & Conditions
Address
Company address
Paired
86 - 90 Paul Street, London, England EC2A 4NE, United Kingdom
Notes on contacting
When contacting support, include the documentation checklist items to speed up resolution.
If the app store handled the payment, contact Apple or Google Play for billing or refund disputes.