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Cancel SHAADI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Shaadi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shaadi: Easy Method
What is Shaadi
Service overview
Shaadi is an online matrimonial and matchmaking service that helps users create profiles, search for matches and communicate with potential partners.
It offers free accounts and paid Premium memberships with additional visibility and contact features, and operates internationally including users in Singapore.
Core features
Key features include searchable profiles, Interest/Accept actions, and paid tiers such as Gold and Diamond with extra benefits.
Paid purchases can be made via the web or in-app stores (Apple App Store / Google Play) depending on your device and preference.
How to cancel Shaadi
Cancel via App Store (iOS)
- Open Settings on your iPhone and tap your Apple ID, then Subscriptions.
- Find the Shaadi subscription and choose Cancel Subscription.
- Do not assume deleting the app cancels billing; cancel at least 24 hours before renewal.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
- Select the Shaadi.com subscription and cancel from there.
- Deleting the app alone does not stop auto-renewal; cancel before the next billing date.
Cancel via Web (Shaadi.com directly)
- Sign in to your Shaadi.com account and go to Account settings to turn off auto-renewal.
- If you cannot cancel online, contact Shaadi.com customer support for assistance.
- Follow up with confirmation screenshots or emails after cancellation.
What happens when you cancel
Access to premium features
Cancellation stops future charges but typically allows you to retain premium benefits until the paid period ends.
Verify the end date in your account or receipt so you know when access will expire.
Auto-renewal and charges
Auto-renewal must be turned off via the platform used to purchase (Apple ID, Google Play, or Shaadi web).
Failure to cancel before the renewal cutoff may result in an immediate charge for the next period.
Account and data
Cancelling a paid subscription does not automatically delete your profile or data from Shaadi.com.
If you wish to remove your profile entirely, use the account settings or contact support to request deletion.
Will I get a refund?
Match Guarantee (30-day)
Shaadi’s Match Guarantee offers a full refund if you meet exact criteria: send at least 10 "Interests" and receive zero "Accepts" within the first 30 days of an eligible web-based Premium membership.
This guarantee excludes VIP/Select services and requires a request via customer care. See the official Match Guarantee page for details.
General refund policy and exceptions
Shaadi.com generally does not refund membership fees; refunds are exceptions at management’s discretion.
If the business discontinues a service, they state they may refund 50% of unused fees; otherwise unused periods are typically not refunded.
How refunds are handled by platform
- Apple App Store purchases: request refunds via Apple’s "Report a Problem"; Apple reviews refund requests.
- Google Play purchases: refunds are handled by Google Play according to its policies.
- Web purchases: requests go to Shaadi.com support; match guarantee claims must meet stated conditions.
Shaadi plans and pricing
Available in-app plans (Singapore)
The following prices are taken from the Shaadi.com iOS App Store listing for Singapore (early 2026).
Only plans listed here appear in the App Store pricing data for Singapore.
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| 3-Month Gold Membership | S$149.98 - S$179.98 | 3 Months | Gold membership via in-app purchase |
| 6-Month Diamond Membership | S$229.98 | 6 Months | Diamond membership via in-app purchase |
| 6-Month Diamond+ Membership | S$278.98 - S$299.98 | 6 Months | Diamond+ membership via in-app purchase |
Your consumer rights in Singapore
Legal background (CPFTA)
Under Singapore’s Consumer Protection (Fair Trading) Act, merchants are not required to give refunds for a change of mind.
Refunds are required only if services are defective, misrepresented, or not delivered as promised under the law.
Practical recourse options
- Negotiate directly with Shaadi.com customer service and provide clear evidence (receipts, dates, screenshots).
- If unresolved, lodge a complaint with CASE (Consumers Association of Singapore).
- Consider the Small Claims Tribunals or higher courts depending on the disputed amount.
Where to get more legal guidance
For a practical summary of consumer recourse in Singapore, see the verified guidance on rights and steps.
Use official consumer bodies (CASE) or legal advisers for formal action.
Customer experiences
Positive feedback summary
Some users report satisfactory matchmaking outcomes and appreciate premium features when expectations align with the service.
However, overall positive reviews are limited in recent review site aggregates.
Negative feedback summary
Common complaints on review platforms include allegations of fake or disappearing profiles, unresponsive support and unmet VIP promises.
Users also report frustration over refunds and emotional distress related to poor experiences.
Where reviews are visible
- Read aggregated user reviews and ratings on review pages such as Trustpilot and Sitejabber for recent user experiences.
- Use reviews as one input when deciding on purchasing or escalating a dispute.
Documentation checklist
Essential items to gather
- Order receipts or transaction IDs from Apple, Google Play, or Shaadi.com.
- Screenshots of subscription status, auto-renewal settings and any communications with Shaadi support.
- Dates when Interests were sent and records of Accepts (if claiming Match Guarantee).
Supporting documents for complaints
- Bank or card statements showing the charge.
- Any written promises or advertising used to support a refund claim (save screenshots).
- Formal complaint reference numbers and responses from customer care.
Common mistakes
Assuming deleting the app cancels billing
Many users delete the app but forget to cancel subscriptions in Apple ID or Google Play, causing renewals.
Always cancel in the subscription manager of the purchasing platform, not by deleting the app.
Missing platform-specific refund routes
Users sometimes approach Shaadi for refunds of App Store purchases; Apple handles those refunds via "Report a Problem".
Similarly, Google Play refunds must be requested through Google; follow platform procedures promptly.
Not keeping evidence
Failing to save receipts, screenshots and dates makes disputes harder to resolve with Shaadi or consumer bodies.
Keep copies of all communications and transaction records before initiating a complaint.
Comparative recap
Quick comparison
The table below compares cancellation steps, refund handling and practical notes across purchase platforms.
Use it to choose the correct cancellation path based on where you purchased your subscription.
Comparison table
| Platform | How to cancel | Refund handling | Notes | Period |
|---|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID > Subscriptions; deleting app does not stop auto-renewal. | Request refunds via Apple’s "Report a Problem"; Apple reviews requests. | Cancel at least 24 hours before period end; you keep benefits until period ends. | Varies |
| Google Play (Android) | Open Google Play Store > Subscriptions and cancel Shaadi subscription. | Refunds handled by Google Play according to their policy. | Ensure cancellation before renewal to avoid unwanted charges. | Varies |
| Web (Shaadi.com) | Turn off auto-renewal in account settings or contact Shaadi.com support. | Generally non-refundable unless match guarantee or exceptional case applies. | Match Guarantee applies only if exact conditions are met; otherwise refunds are rare. | Varies |
After cancelling
What to do immediately
- Save confirmation of cancellation and any cancellation or refund reference numbers.
- Monitor your bank/card statement for any unexpected charges after cancellation.
Useful official links
- Shaadi Match Guarantee (official)
- Shaadi Payments & FAQ (official)
- Shaadi on the Apple App Store (SG)
- Consumer rights and recourse (Singapore guide)
Address
Corporate headquarters
People Interactive (I) Pvt. Ltd., 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai - 400 034, India.
Mailing and support tips
If raising formal complaints by post, include all documentation and send to the corporate headquarters address above.
For faster resolution, use the online support channels and keep records of all communications.