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Cancel TANTAN
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tantan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tantan: Easy Method
What is Tantan
Overview
Tantan is a location-based dating app that helps users meet new people through swiping, chat and optional video calls.
The service offers free features plus paid VIP/SVIP tiers and in-app coins to unlock extras like unlimited swipes and profile highlights.
Where it operates
Tantan is available as a mobile app (App Store and Google Play) and via web/ direct accounts in multiple markets, including Singapore.
Subscription management depends on where you purchased the plan (Apple, Google Play, or directly via Tantan).
How to cancel Tantan
Cancel via App Store (iOS)
- Open your Apple ID subscriptions and cancel Tantan’s auto-renewal through your iPhone/iPad or Apple account settings.
- There is no refund for unused days; the subscription remains active until the end of the current paid term.
- For Apple-specific refund requests, you must contact Apple (see App Store listing).
Cancel via Google Play (Android)
- Open Google Play > Subscriptions and cancel the Tantan subscription from your Google account.
- No refund is provided for the unused period; access continues until the term ends.
- Google Play’s own rules may allow very short automatic refund windows; otherwise refunds depend on developer policy and local law.
Cancel via Web/Direct (Tantan account)
- Sign in to your account on Tantan (website or app) and cancel via Account Settings or Subscription section.
- Cancellation stops auto-renewal, but you retain access for the remainder of your paid term.
- For refund requests after direct purchases, use the in-app “Help & Feedback” with your order number or contact support.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will not renew but stays active until the paid term expires.
You keep paid features through the end of that billing period; there is no immediate loss of access on cancellation.
Billing and renewals
Auto-renewal is turned off on cancellation; you will not be charged for the next period provided cancellation completes before renewal.
If you cancel after a renewal has processed, you remain covered until that term ends and will not be refunded for unused time by default.
Account and data
Your profile, messages and account data generally remain unless you delete the account explicitly under Tantan’s terms of use.
Check Tantan’s terms for data retention and account deletion details: Tantan Terms of Use.
Will I get a refund?
Default refund policy
All purchases are non-refundable by default, and there are no credits for partially used subscription periods.
This is the standard policy for direct and in-app purchases unless an exception applies.
Exceptions and time limits
- A refund may be granted if requested within 14 days of the transaction or if local consumer law requires it.
- App store rules can also offer very short windows (for example, Google Play offers a 15‑minute cancellation window in some cases).
How to request a refund
- Apple purchases: request refunds through Apple (use your Purchase History or Apple Support). See the App Store listing: Tantan on App Store.
- Google Play or direct purchases: request a refund via the app’s “Help & Feedback” and include your order number, or contact Tantan support via the official help channels.
- Keep receipts and timestamps; mention the 14‑day exception if applicable.
Tantan plans and pricing
Summary of common paid options
Pricing varies by source, platform and promotions. The rows below list known plan names, prices and features from available listings.
Use the plan name and order number when contacting support about billing.
| Plan | Price | Period | Features |
|---|---|---|---|
| VIP membership (1 month, per DatingScout) | S$2.48 | Monthly (monthly) | VIP features (unlimited swipes, badge, super likes, rewinds, location change, highlight username) |
| VIP membership (3 months, per DatingScout) | S$5.98 total (S$1.99/month) | 3-month | Same VIP features at discounted monthly rate |
| VIP (App Store label) | S$5.98 | Unknown | VIP membership (App Store) |
| 1 months VIP (App Store) | S$11.98 | Monthly (monthly) | VIP membership per App Store listing |
| SVIP membership (App Store) | S$19.98 | Unknown | SVIP - likely higher-tier membership |
| See who liked me (1 month, App Store) | S$17.48 | Monthly (monthly) | Feature to see who liked you |
| Tantan coins (210 coins) | S$5.98 | One-time | In-app coins for boosting or features |
Your consumer rights in Singapore
14-day exception and local law
You may request a refund within 14 days of purchase in some cases; Tantan may grant refunds within this period or where local law requires it.
Preserve receipts and make requests promptly to rely on this exception.
Consumer Protection (Fair Trading) Act (CPFTA)
The CPFTA may give you rights when services are undelivered, misleading or faulty.
If you believe a service was misrepresented or not provided, consider asserting rights under Singapore consumer protection laws.
App store rules and short windows
- Google Play sometimes permits a very short automatic cancellation/refund window (approximately 15 minutes) - check platform rules for timing.
- Beyond platform windows, refunds depend on the developer’s policy and applicable consumer law.
- See general guidance on Google Play policies: Google Play FAQ (example).
Customer experiences
Positive feedback
Some users report successful matches and praise Tantan’s modern design and active moderation features.
Positive comments typically highlight the matching mechanics and convenience of the app.
Negative feedback
Many reviews mention problems with scammers, fake profiles (crypto and romance scams), location glitches and unexpected account bans.
Users also report frustration with expensive subscriptions, difficulty obtaining refunds via Google Play, and unauthorized VIP charges.
Overall balance
Feedback is mixed: success stories exist but complaints about scams, billing clarity and refund hurdles are common on review sites.
When deciding on paid plans, weigh both the low promotional prices reported and the practical risks reported by other users.
Documentation checklist
Essential receipts
- Payment receipt or order number from the App Store, Google Play or Tantan receipt.
- Transaction date, billed amount and payment method details.
Supporting evidence
- Screenshots of subscription status, receipts, and the in-app subscription page.
- Copies of any correspondence with support and timestamps of charges or unwanted renewals.
Common mistakes
Not cancelling in the right store
A common error is cancelling inside the app but forgetting to cancel the App Store/Google Play subscription.
Always cancel via the platform where you were billed (Apple ID, Google Play or the web account).
Waiting too long to request a refund
Many users miss the 14‑day window or platform short refund windows and then are denied refunds.
Request refunds promptly and keep evidence of dates and receipts when you complain.
Assuming cancellation deletes the account
Cancelling auto-renewal does not delete your Tantan profile or data; account deletion is a separate action under the terms.
If you want your profile removed, follow the account deletion steps in Tantan’s settings or terms of service.
Comparative recap
Quick comparison
The table below summarises key differences between channels for cancelling and refund expectations.
| Channel | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID subscriptions | Low (request via Apple; platform controls refunds) | Active until term end |
| Google Play (Android) | Cancel via Google Play > Subscriptions | Low (short Play window possible; otherwise developer/local law) | Active until term end |
| Web / Direct purchase | Cancel in Account Settings on Tantan website/app | Low by default; possible if within 14 days or local law applies | Active until term end |
After cancelling
Follow-up actions
- Keep confirmation that auto-renewal is turned off and retain receipts until billing cycle ends.
- If you were charged in error, raise a refund request quickly with Tantan support and include order numbers.
Useful links
- Tantan Terms of Use
- Tantan Terms of Service
- Cancel guide (Postclic)
- Tantan on the App Store
- Google Play FAQ example
Address
Registered contact
71 Robinson Road, #05-04, Singapore 068895.
Tips for contacting
When contacting support or consumer authorities, include your account email, order numbers, receipts and clear dates.
Keep communications polite and factual; escalate to consumer protection if you suspect unfair practices under CPFTA.