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Cancel ZOOSK
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Zoosk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zoosk: Easy Method
What is Zoosk
Service overview
Zoosk is an online dating service that uses behavioural matchmaking to connect users based on activity and preferences.
It offers both free features and a paid subscription that unlocks messaging, SmartPicks and other premium functions.
How it is delivered
Zoosk is available via web and mobile apps (iOS and Android) with subscriptions billed through Zoosk or the app stores.
Digital delivery means access and features are enabled immediately after purchase and managed through your account or the store used to buy the subscription.
How to cancel Zoosk
Cancel on the web (zoosk.com)
- Log in to your Zoosk account on zoosk.com.
- Go to Settings → Subscription → Cancel Subscription.
- Subscription remains active until the end of the current billing cycle.
For step-by-step web guidance see a published cancellation guide.
Web cancellation guide (postclic)
Cancel via iOS / Apple App Store
- Open iPhone Settings → tap your name → Subscriptions.
- Find Zoosk in your subscriptions list and select Cancel.
- Access remains until the end of the Apple billing period after cancellation.
Use Apple’s subscription panel to confirm cancellation; deleting the app alone does not cancel the subscription.
Cancel via Google Play / Android
- Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Zoosk from the list and tap Cancel subscription.
- Your paid access remains until the end of the current paid period.
If you purchased through Google Play, cancel through Google Play’s subscription settings rather than in-app settings.
Android cancellation reference (postclic)
What happens when you cancel
Access after cancellation
When you cancel, you retain paid features until the current billing period ends.
No immediate pro‑rata credit is typically applied; the subscription simply does not renew.
Account and data
Cancelling a subscription does not automatically delete your Zoosk account or profile data.
To remove your profile, use account settings to close or delete the account separately after cancelling.
Will I get a refund?
Zoosk's stated policy
Zoosk’s Terms of Use state that fees and charges are non‑refundable and there are no prorated refunds for partially used subscription periods, except where legally required.
See the official terms for the full statement.
Zoosk Terms of Use (docviewer)
Exceptions and practical guidance
- Refunds are generally not provided; exceptions (rare) may occur for billing errors or unauthorized charges at Zoosk’s discretion.
- If you believe you were charged incorrectly, gather proof (receipts, screenshots) and contact support as soon as possible.
- General guidance on refund requests and expectations is available from third‑party customer‑help resources.
Zoosk plans and pricing
Pricing summary
Below are the subscription plans and prices displayed for Singapore as reported in available listings and reviews.
Prices are shown in Singapore Dollars (S$) and reflect typical subscription options.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| 1‑Month Subscription | S$32.98 | Monthly | Premium membership (unlimited messaging, SmartPicks, see who viewed you) |
| 3‑Month Subscription | S$68.98 total (≈ S$22.99/month) | 3 months | Same premium membership features as above |
| 6‑Month Subscription | S$108.98 total (≈ S$18.16/month) | 6 months | Same premium membership features as above |
Your consumer rights in Singapore
Cooling‑off and digital content
Singapore law does not generally grant an automatic 14‑day cooling‑off right for digital services already delivered.
For subscriptions that provide immediate access, the common commercial position is no automatic refund once the service has been supplied.
Protections and complaint options
Unfair contract terms guidance may apply to oppressive or misleading clauses; consumers can seek advice if terms appear unfair.
If you believe Zoosk’s terms or practices are misleading or unfair, you may raise a complaint with the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
Some users praise Zoosk for ease of use, a large user base, and features like Carousel and SmartPicks.
App Store ratings show many users rate the app positively for usability.
Negative feedback
Common complaints include opaque pricing, automatic renewals, perceived fake or inactive profiles, and variable customer support response.
Review sites record repeated issues with billing disputes and refund expectations.
Documentation checklist
What to gather before contacting support
- Account email and username used with Zoosk.
- Payment receipts or billing statements showing the charge.
- Subscription type and purchase date (1‑month, 3‑month, 6‑month).
Evidence for refund or dispute
- Screenshots of charge entries, subscription settings, and cancellation confirmations.
- Any correspondence with Zoosk support and dates of contact.
Common mistakes
Deleting the app instead of cancelling
Many users mistakenly delete the mobile app and assume the subscription stopped. App removal does not cancel store‑managed subscriptions.
Always cancel through the account settings or the store you used to subscribe (App Store or Google Play).
Expecting pro‑rata refunds or cooling‑off
Assuming you will receive a refund for unused time is a common error; Zoosk’s stated policy disallows prorated refunds in most cases.
Also, immediate access to a digital service usually voids any consumer “cooling‑off” expectation for a refund in Singapore.
Comparative recap
Cancellation vs refunds
The table below compares key outcomes for different purchase paths: web, iOS, and Android.
Use this to know where to cancel and what refund likelihood to expect.
| Purchase method | How to cancel | Refund likelihood | Ease of cancellation |
|---|---|---|---|
| Web (zoosk.com) | Account Settings → Subscription → Cancel | Low (per Terms of Use) | Moderate - direct control in account |
| iOS / Apple App Store | iPhone Settings → your name → Subscriptions → Zoosk → Cancel | Low (Apple billing period applies; refunds via Apple if eligible) | Easy if you know the Subscriptions menu |
| Google Play / Android | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Zoosk → Cancel | Low (Google billing period applies; refunds via Google Play if eligible) | Easy if you use Play Store subscription settings |
After cancelling
Immediate next steps
- Save a screenshot or copy of any cancellation confirmation you receive.
- Check that auto‑renewal is turned off in the store you used to subscribe.
If you need help or want to escalate
For the official terms and refund policy, consult Zoosk’s published Terms of Use.
If you want a simple guide on cancel steps, consult the cancellation walkthrough and third‑party help resources.
Zoosk Terms of Use (docviewer)
Address
Corporate location
Zoosk corporate address (public listing):
989 Market Street, 6th Floor, San Francisco, CA 94103, USA
Notes about correspondence
If you intend to send formal correspondence, include your account details and copies of relevant payment receipts.
Keep copies of all communications for dispute or complaint escalations.