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Cancel ADAPTEDMIND
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Adaptedmind service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adaptedmind: Easy Method
What is Adaptedmind
Overview
AdaptedMind is an online subscription learning platform focused on personalised math (and reading) practice for K - 8 students. It adapts difficulty to the student and is delivered through web and mobile apps.
Core features
Features include adaptive lessons, progress tracking, and multiple account options for families and schools. Subscriptions are charged on a recurring monthly basis and a free trial is commonly offered.
How to cancel Adaptedmind
Website cancellation (recommended)
- Log in at the AdaptedMind site with the account used to subscribe.
- Go to Account > Cancel Subscription and follow on‑screen prompts.
- Reference guide: Postclic: cancellation steps.
Mobile app, email, phone and mail
- Mobile app: Open the app > Profile > Account > Cancel Subscription.
- Email: Send a cancellation request to info@adaptedmind.com or support@adaptedmind.com and keep proof of the message.
- Phone: Contact reported support numbers such as 1‑888‑450‑6644 or 408‑345‑5282; note date, time and agent details.
- Registered mail: Send a signed cancellation letter to GloWorld, LLC (AdaptedMind) at 535 Mission St., San Francisco; keep the mail receipt/tracking.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the paid billing period you have already paid for. You should be able to use the service until that date.
Renewal and account handling
Recurring billing should stop after cancellation but keep confirmation as evidence. If charges continue, contact support, your payment provider, or consumer protection bodies.
Data and account retention
Your account data is usually retained unless you request deletion. If you need data removed, ask support explicitly and keep any written confirmations.
Will I get a refund?
General policy
AdaptedMind generally does not offer prorated refunds or credits for partially used subscription periods. No refunds are usually issued after the free trial ends.
Exceptions and reported practices
- Some user‑reported sources mention a possible 30‑day money‑back guarantee for first‑time purchases; these are not guaranteed by AdaptedMind official policy.
- If you believe you were billed in error after cancellation, you can contact support and your card issuer for a reversal or dispute.
- Reference articles: DoNotPay: refund notes and JoinChargeback: reported refund claims.
Adaptedmind plans and pricing
Plans at a glance
Below are typical monthly pricing tiers reported for Singapore. Actual billing may vary by exchange rate, App Store pricing tiers, taxes, or conversion fees.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Single Subject / Basic | ≈ S$13.50 | monthly | Access to one subject (Math or Reading), individual student access |
| Bundle (Math + Reading) | ≈ S$20 - 28 | monthly | Access to both Math and Reading content for one student |
| Family Plan | ≈ S$20 - 21 | monthly | Up to 5 child accounts under one family subscription |
Your consumer rights in Singapore
Key legal context
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), there is no automatic 14‑day cooling‑off period for digital subscription services unless expressly provided by the seller.
How to seek redress
- Unfair practices such as continued billing after cancellation or lack of confirmation may be actionable under CPFTA.
- Consumers can lodge complaints with the Consumers Association of Singapore (CASE) and ask banks to reverse unauthorised card charges under card dispute rules.
- Retain records (screenshots, emails, receipts, tracking) to support your complaint.
Customer experiences
Positive feedback
Many users praise AdaptedMind for engaging, adaptive lessons and good value when the platform suits the child’s learning style. Parents often highlight customization and interactive design.
Negative feedback
Some users report billing frustrations, difficulty cancelling, or continued charges after cancellation. These issues appear frequently in public reviews and warrant careful record keeping.
See user reviews on Trustpilot for representative feedback: Trustpilot: AdaptedMind reviews.
Documentation checklist
What to collect
- Account screenshots showing subscription status and cancellation page.
- Email confirmations or replies from AdaptedMind support.
- Bank or card statements showing the billing dates and amounts.
- Phone call notes (date, time, agent name) and registered‑mail tracking receipt if used.
How long to keep documents
Keep records until billing disputes are fully resolved and any refund or cancellation confirmation is received. Retain evidence for at least 6 - 12 months in case of follow‑up.
Common mistakes
Not cancelling in the right place
Example: Cancelling the app without stopping the subscription via the website or App Store. Always confirm the subscription is cancelled, not just the app deleted.
No confirmation or proof kept
Example: Relying on a verbal confirmation or failing to save emails/screenshots. Keep written evidence and transaction records to challenge continued billing.
Comparative recap
Quick comparison
The table below summarises key points - pricing, refund likelihood, cancellation routes and typical post‑cancel access - to help decide next steps.
Notes on escalation
If standard cancellation steps fail, escalate to your card issuer, CASE, or consumer dispute services and provide the documentation checklist above.
| Aspect | AdaptedMind | Period | Notes |
|---|---|---|---|
| Pricing (typical) | Single ≈ S$13.50; Bundle ≈ S$20 - 28; Family ≈ S$20 - 21 | monthly | Actual billed amount may vary by store/exchange rates |
| Refund likelihood | Generally no prorated refunds; trial cancellations avoid future charges | - | Some user‑reported first‑time money‑back claims exist but are not guaranteed |
| Cancellation methods | Web, mobile app, email, phone, registered mail | - | Cancel via same account/payment channel used to subscribe |
| Access after cancel | Access normally continues until end of paid period | - | Keep confirmation that renewal stopped to avoid future charges |
After cancelling
Check billing and confirmations
- Verify your bank or card statement to ensure no further charges appear.
- If charged after cancellation, contact AdaptedMind support and your card issuer promptly.
Where to get help and resources
- Guides and cancellation walkthroughs: Postclic cancellation guide.
- Refund and dispute guidance reported by third parties: DoNotPay notes and JoinChargeback report.
- Read other users’ experiences: Trustpilot reviews.
Address
Company address
GloWorld, LLC (AdaptedMind) - 535 Mission St., San Francisco, CA 94105, United States.
Mailing tips
If you send a signed cancellation letter by registered mail, keep the tracking number and delivery receipt as evidence. Note the date and retain copies of the letter and postage receipt.