Cancellation Byju'S: Easy Method

What is Byju'S

Overview

BYJU'S is an education technology company offering K‑12 lessons, test-prep content, and app-based learning tools.

The service combines video lessons, quizzes, and personalized learning paths delivered via apps and selected device bundles.

Offerings relevant to Singapore users

Available offerings include subscription apps (with a 14‑day free trial) and limited-offer products such as tablet bundles and home tuition programs.

Billing and cancellation routes depend on how you purchased the service (app store subscription vs. direct product purchase).

How to cancel Byju'S

Cancel app subscriptions (iOS / Android)

• For BYJU'S Learning App subscriptions, cancel through your App Store (iTunes) or Google Play account settings.
• Cancel at least 24 hours before the subscription billing period ends to avoid automatic renewal.

Cancel purchases, limited offers, and tuition

• Limited Offer Products and device bundles: submit cancellation and refund requests by email to [email protected], citing delivery, activation, or orientation date.
• BYJU'S Home Tuitions (BHT): withdraw via email to [email protected] or via the phone contact provided by BYJU'S (as listed in their policies).
• There is no separate public cancellation route by channel; use the app-store path for app subscriptions and email for direct product/tuition cancellations.

What happens when you cancel

Access and service

After cancelling a subscription, access generally continues until the end of the paid billing period unless the subscription was cancelled during a trial.

For directly purchased course bundles or tuition, access and scheduled services may end according to BYJU'S confirmation and their product terms.

Data and renewals

Automatic renewals stop when the subscription is cancelled before the renewal date.

Your account data and progress are typically retained unless you request account deletion under BYJU'S policies.

Will I get a refund?

General refund policy

• Limited Offer Products: full refund of course fees (device and study-material fees excluded) if cancellation is within 14 days of delivery, activation, or orientation.
• BYJU'S Learning App: offers a 14‑day free trial before charging; after trial, refunds are not generally indicated apart from subscription cancellation to prevent further charges.

Home tuition and device rules

• Home Tuitions (BHT): Tablet Learning Program Fee refundable if withdrawn within 14 calendar days of Orientation; Home Tuitions Fee refundable pro‑rata if withdrawn before or within 14 days after Orientation.
• Device Fee refundable only if the tablet/device is returned undamaged within 14 days of delivery.

Refund processing

Approved refunds are processed by online transfer (in Indian Rupees) to the original payment source.

Processing typically takes about 28 - 30 calendar days after cancellation approval according to BYJU'S policy.

Byju'S plans and pricing

Pricing notes

Official BYJU'S pricing is published in USD on their site; SGD values below are estimates using an exchange rate of ~1 USD = 1.35 SGD.

App stores or local taxes may change final billed amounts for Singapore users.

Current plan estimates

Your consumer rights in Singapore

Cooling-off and refund rights

Singapore consumer law generally supports a 14‑day cooling‑off period for digital services from the point of purchase unless expressly waived with informed consent.

BYJU'S 14‑day refund windows for certain products align with this principle, subject to exclusions for devices and materials.

Remedies and dispute options

If services are not delivered as agreed, consumers may be entitled to partial or full refunds under Singapore law concerning unfair contract terms and services.

Escalation options in Singapore include contacting CASE (Consumers Association of Singapore) or filing claims at the Small Claims Tribunals for redress.

Customer experiences

Positive feedback

Some users report good outcomes when the product is used as intended, praising mentoring, repeatable content, and perceived value for learning continuity.

Positive reviews often highlight usefulness when students actively engage with the material.

Common negative issues reported

Multiple complaints cite difficulties obtaining refunds or cancellations, slow or unresponsive support, and unresolved loan or EMI obligations after cancellation.

Other concerns include buggy app performance, inconsistent instructional quality, and aggressive sales tactics in some reports.

Documentation checklist

Essential items to prepare

• Order or invoice number for the purchase or subscription confirmation.
• Delivery, activation, or orientation date (especially for limited-offer products and BHT).
• Proof of payment (bank statement, card transaction) showing the original payment source.

Optional supporting materials

• Screenshots of app subscriptions or store purchase receipts (App Store / Google Play).
• Email correspondence with BYJU'S support or [email protected].
• Photos of returned devices and courier tracking details if returning hardware.

Common mistakes

Missing the cancellation timing

Waiting until after the billing period renews is a frequent error; cancel at least 24 hours before renewal for app subscriptions.

For limited‑offer products, missing the 14‑day window often voids full refund eligibility.

Poor documentation and wrong channel

Failing to keep receipts, orientation dates, or courier records makes disputes harder to resolve.

Using the wrong cancellation method (e.g., trying to cancel an App Store subscription by emailing support) can delay resolution.

Comparative recap

Quick comparison summary

After cancelling

Follow-up steps

Keep written confirmation of cancellation and any refund approvals from BYJU'S for your records.

Track any returned-device shipping and keep courier proof until the refund is received.

Useful links and contacts

BYJU'S Learning App FAQs: https://www.byjuslearning.com/pages/faqs

BYJU'S updated refund policy and terms: https://byjus.com/byjus-updated-refund-policy/

BYJU'S Home Tuition refund details: https://byjus.com/home-tuition/refund-policy/

BYJU'S general terms: https://byjus.com/tnc_app/

Address

Support contact

For cancellations and refunds, submit written requests to: [email protected].

For general support inquiries, you may use: [email protected].