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I hereby notify you of my decision to terminate the contract relating to the Classdojo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Classdojo: Easy Method
What is Classdojo
Overview
ClassDojo is an educational platform that connects teachers, students and parents for class updates, behaviour tracking and communication.
The core app is free; paid ClassDojo Plus features and Dojo Tutor sessions are optional, billed through different platforms.
Paid features and delivery
Paid offers include ClassDojo Plus subscription tiers and individual Dojo Tutor classes for one‑to‑one tutoring.
Billing and refunds depend on where you purchased the service (Stripe/web, Apple App Store or Google Play).
How to cancel Classdojo
Cancel via Web (Stripe)
- Open the ClassDojo app → Profile icon → Account Settings → ClassDojo Plus
- Tap Manage/Cancel Subscription → Manage subscription → Cancel Subscription → Confirm
- Note: Deleting your ClassDojo account does not cancel a Plus subscription.
Cancel via Apple (App Store / iOS)
- Open ClassDojo app → Profile icon → Account Settings → ClassDojo Plus
- Tap Manage/Cancel Subscription → opens Apple Subscriptions
- Select ClassDojo → Tap Cancel Subscription → Confirm
Cancel via Google Play (Android)
- Open ClassDojo app → Profile icon → Account Settings → ClassDojo Plus
- Tap Manage Subscription → opens Google Play Subscriptions
- Select ClassDojo → Tap Cancel Subscription → Select reason → Confirm
Cancel Dojo Tutor (individual class)
- Log in to Dojo Tutor dashboard (web or mobile)
- Find the scheduled class → Cancel at least 24 hours before session for full refund
- If you cancel within 24 hours there is no refund, but one free reschedule is allowed up to 2 hours before session
What happens when you cancel
Access after cancellation
Subscription access generally continues until the end of the paid billing period even after you cancel.
You keep Plus features until your current renewal period expires.
Timing and charges
Charges may occur up to 24 hours before renewal; cancelling close to renewal may not prevent the next charge.
Ensure you cancel in the platform where you were billed (App Store, Google Play or Stripe) to stop future renewals.
Account deletion vs subscription
Deleting your ClassDojo account does not automatically cancel a paid Plus subscription; you must cancel the subscription separately.
Always confirm cancellation through the subscription manager for the platform you used to subscribe.
Will I get a refund?
ClassDojo Plus (Stripe or Google Play)
Refunds can be requested via a form through the ClassDojo Help Center; requests are evaluated case‑by‑case by ClassDojo.
If you paid via Google Play, the purchase processor (Google) may also coordinate refunds per its policies.
ClassDojo Plus (Apple / App Store)
App Store purchases are refunded only through Apple's refund process at reportaproblem.apple.com.
ClassDojo does not provide refunds for purchases made through the App Store; use Apple's system for requests.
Dojo Tutor session refunds
- Full refund if you cancel ≥ 24 hours before the session.
- No refund if cancelled within 24 hours, but one free reschedule is allowed up to 2 hours before the session.
General and statutory rights
There is no explicit statutory 14‑day cooling‑off right for digital subscriptions in ClassDojo’s stated policy.
Refund availability depends on payment method, platform terms and ClassDojo/processor discretion.
Classdojo plans and pricing
Pricing summary
Below are ClassDojo Plus price points found in the Singapore App Store listing.
The App Store listing does not specify whether these are monthly or annual prices.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| ClassDojo Plus Basic | S$14.98 | Unknown | ClassDojo Plus Basic (premium subscription features) |
| ClassDojo Plus Scholar | S$19.98 | Unknown | ClassDojo Plus Scholar (premium subscription features) |
Notes on pricing
The core ClassDojo app remains free and Plus features are optional in‑app purchases on platforms.
Always check the purchase screen in the App Store or Google Play for exact billing period and final price.
Your consumer rights in Singapore
Legal framework
Singapore has general fair‑trading protections under the Consumer Protection (Fair Trading) Act that apply to unfair practices.
These do not automatically guarantee refunds for digital subscriptions; vendor and platform policies are decisive.
Practical implications
- Digital subscription refunds are not guaranteed by a statutory 14‑day cooling‑off period in this context.
- If you believe a transaction was unfair or misrepresented, keep records and consider contacting consumer protection authorities.
Customer experiences
Positive feedback
Parents report Dojo Tutor can improve reading, confidence and motivation for students.
Testimonials often mention patient tutors, smooth communication and convenient scheduling tools.
Negative feedback
Common complaints include surprise charges, difficulties obtaining refunds - especially for App Store purchases - and aggressive in‑app promotion.
Other issues reported are tutor no‑shows, last‑minute cancellations and scheduling mismatches.
Documentation checklist
What to gather before contacting support
- Receipt or order ID showing the charge (App Store/Google Play/Stripe)
- Date and time of transaction and class booking (for Dojo Tutor)
- Account email or username used for the subscription
- Screenshots of subscription status in the app and any cancellation attempts
Supporting evidence for refunds
- Proof of cancellation timing (for tutor refunds: ≥24 hours before session)
- Any communication with tutors or support about no‑shows or scheduling problems
- Bank or card statements showing the charge
Common mistakes
Deleting account instead of cancelling subscription
Some users delete their ClassDojo account assuming the paid subscription will stop; that does not cancel Plus subscriptions.
Always cancel subscriptions through the purchase platform (Stripe/web, App Store, or Google Play) before deleting the account.
Using the wrong refund channel
Requesting an App Store refund directly from ClassDojo will likely fail; App Store purchases must go through Apple's refund process.
Similarly, Google Play and web/Stripe purchases require refund requests via their respective channels or ClassDojo’s Help Center form.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund possibility | Notes |
|---|---|---|---|
| Web (Stripe) | App → Profile → Account Settings → ClassDojo Plus → Manage/Cancel Subscription | Request via ClassDojo Help Center; case‑by‑case | Deleting account does not cancel subscription; access until period end |
| Apple (App Store) | App → Profile → Account Settings → ClassDojo Plus → Manage → opens Apple Subscriptions | Request through Apple (reportaproblem.apple.com) | ClassDojo does not issue App Store refunds directly |
| Google Play | App → Profile → Account Settings → ClassDojo Plus → Manage Subscription → opens Google Play | Request via ClassDojo Help Center or Google Play policies | Follow Google Play subscription manager for cancellations |
| Dojo Tutor | Dojo Tutor dashboard → Cancel class | Full refund if cancelled ≥24 hours; no refund if <24 hours (one free reschedule allowed) | Reschedule allowed up to 2 hours before session |
After cancelling
Confirm cancellation
After you cancel, confirm the subscription status in your account or the platform subscription manager.
Keep confirmation emails or screenshots in case you need to dispute a renewal charge.
Useful links
Check the App Store listing for ClassDojo in Singapore:
ClassDojo on the Singapore App Store
App ranking and listing details (Singapore):
App Store Spy - Education (SG)
Address
Company address
CLASSDO PTE. LTD. (registered entity referenced in available materials)
60 PAYA LEBAR ROAD, #10-36, PAYA LEBAR SQUARE, Singapore 409051
Notes on contacting
For subscription or refund queries, use the support or refund channel relevant to your purchase platform (App Store, Google Play, or ClassDojo Help Center).
Keep documentation handy and act promptly if you need a refund or dispute a charge.