To cancel your Classdojo Plus subscription via the web, open the Classdojo app, tap the Profile icon, go to Account Settings, select Classdojo Plus, and then manage or cancel your subscription. Remember to keep proof of your cancellation request.

Q: Can I get a refund if I cancel my Classdojo Plus subscription through the App Store?

Refunds for Classdojo Plus subscriptions purchased through the App Store must be requested through Apple's refund process at reportaproblem.apple.com. Keep a record of your request for future reference.

Q: What happens to my access after I cancel my Classdojo subscription?

After canceling your Classdojo subscription, you will retain access to Plus features until the end of your current billing period. Make sure to verify your cancellation through the platform you used to subscribe.

Q: Is there a specific time frame for canceling my Dojo Tutor class to receive a full refund?

To receive a full refund for a Dojo Tutor class, you must cancel at least 24 hours before the scheduled session. If you cancel within 24 hours, you won't receive a refund, but you can reschedule once for free.

Q: What should I do if I want to delete my Classdojo account but still keep my subscription active?

If you wish to delete your Classdojo account, remember that this action does not cancel your paid Plus subscription. You must cancel the subscription separately through the appropriate platform, and keep proof of your cancellation.

What is Classdojo

Overview

ClassDojo is an educational platform that connects teachers, students and parents for class updates, behaviour tracking and communication.

The core app is free; paid ClassDojo Plus features and Dojo Tutor sessions are optional, billed through different platforms.

Paid features and delivery

Paid offers include ClassDojo Plus subscription tiers and individual Dojo Tutor classes for one‑to‑one tutoring.

Billing and refunds depend on where you purchased the service (Stripe/web, Apple App Store or Google Play).

How to cancel Classdojo

Cancel via Web (Stripe)

Open the ClassDojo app → Profile icon → Account Settings → ClassDojo Plus
Tap Manage/Cancel Subscription → Manage subscription → Cancel Subscription → Confirm
Note: Deleting your ClassDojo account does not cancel a Plus subscription.

Cancel via Apple (App Store / iOS)

Open ClassDojo app → Profile icon → Account Settings → ClassDojo Plus
Tap Manage/Cancel Subscription → opens Apple Subscriptions
Select ClassDojo → Tap Cancel Subscription → Confirm

Cancel via Google Play (Android)

Open ClassDojo app → Profile icon → Account Settings → ClassDojo Plus
Tap Manage Subscription → opens Google Play Subscriptions
Select ClassDojo → Tap Cancel Subscription → Select reason → Confirm

Cancel Dojo Tutor (individual class)

Log in to Dojo Tutor dashboard (web or mobile)
Find the scheduled class → Cancel at least 24 hours before session for full refund
If you cancel within 24 hours there is no refund, but one free reschedule is allowed up to 2 hours before session

What happens when you cancel

Access after cancellation

Subscription access generally continues until the end of the paid billing period even after you cancel.

You keep Plus features until your current renewal period expires.

Timing and charges

Charges may occur up to 24 hours before renewal; cancelling close to renewal may not prevent the next charge.

Ensure you cancel in the platform where you were billed (App Store, Google Play or Stripe) to stop future renewals.

Account deletion vs subscription

Deleting your ClassDojo account does not automatically cancel a paid Plus subscription; you must cancel the subscription separately.

Always confirm cancellation through the subscription manager for the platform you used to subscribe.

Will I get a refund?

ClassDojo Plus (Stripe or Google Play)

Refunds can be requested via a form through the ClassDojo Help Center; requests are evaluated case‑by‑case by ClassDojo.

If you paid via Google Play, the purchase processor (Google) may also coordinate refunds per its policies.

ClassDojo Plus (Apple / App Store)

App Store purchases are refunded only through Apple's refund process at reportaproblem.apple.com.

ClassDojo does not provide refunds for purchases made through the App Store; use Apple's system for requests.

Dojo Tutor session refunds

Full refund if you cancel ≥ 24 hours before the session.
No refund if cancelled within 24 hours, but one free reschedule is allowed up to 2 hours before the session.

General and statutory rights

There is no explicit statutory 14‑day cooling‑off right for digital subscriptions in ClassDojo’s stated policy.

Refund availability depends on payment method, platform terms and ClassDojo/processor discretion.

Classdojo plans and pricing

Pricing summary

Below are ClassDojo Plus price points found in the Singapore App Store listing.

The App Store listing does not specify whether these are monthly or annual prices.

Plan	Price (SGD)	Period	Features
ClassDojo Plus Basic	S$14.98	Unknown	ClassDojo Plus Basic (premium subscription features)
ClassDojo Plus Scholar	S$19.98	Unknown	ClassDojo Plus Scholar (premium subscription features)

Notes on pricing

The core ClassDojo app remains free and Plus features are optional in‑app purchases on platforms.

Always check the purchase screen in the App Store or Google Play for exact billing period and final price.

Your consumer rights in Singapore

Legal framework

Singapore has general fair‑trading protections under the Consumer Protection (Fair Trading) Act that apply to unfair practices.

These do not automatically guarantee refunds for digital subscriptions; vendor and platform policies are decisive.

Practical implications

Digital subscription refunds are not guaranteed by a statutory 14‑day cooling‑off period in this context.
If you believe a transaction was unfair or misrepresented, keep records and consider contacting consumer protection authorities.

Customer experiences

Positive feedback

Parents report Dojo Tutor can improve reading, confidence and motivation for students.

Testimonials often mention patient tutors, smooth communication and convenient scheduling tools.

Negative feedback

Common complaints include surprise charges, difficulties obtaining refunds - especially for App Store purchases - and aggressive in‑app promotion.

Other issues reported are tutor no‑shows, last‑minute cancellations and scheduling mismatches.

Documentation checklist

What to gather before contacting support

Receipt or order ID showing the charge (App Store/Google Play/Stripe)
Date and time of transaction and class booking (for Dojo Tutor)
Account email or username used for the subscription
Screenshots of subscription status in the app and any cancellation attempts

Supporting evidence for refunds

Proof of cancellation timing (for tutor refunds: ≥24 hours before session)
Any communication with tutors or support about no‑shows or scheduling problems
Bank or card statements showing the charge

Common mistakes

Deleting account instead of cancelling subscription

Some users delete their ClassDojo account assuming the paid subscription will stop; that does not cancel Plus subscriptions.

Always cancel subscriptions through the purchase platform (Stripe/web, App Store, or Google Play) before deleting the account.

Using the wrong refund channel

Requesting an App Store refund directly from ClassDojo will likely fail; App Store purchases must go through Apple's refund process.

Similarly, Google Play and web/Stripe purchases require refund requests via their respective channels or ClassDojo’s Help Center form.

Comparative recap

Quick comparison

Channel	How to cancel	Refund possibility	Notes
Web (Stripe)	App → Profile → Account Settings → ClassDojo Plus → Manage/Cancel Subscription	Request via ClassDojo Help Center; case‑by‑case	Deleting account does not cancel subscription; access until period end
Apple (App Store)	App → Profile → Account Settings → ClassDojo Plus → Manage → opens Apple Subscriptions	Request through Apple (reportaproblem.apple.com)	ClassDojo does not issue App Store refunds directly
Google Play	App → Profile → Account Settings → ClassDojo Plus → Manage Subscription → opens Google Play	Request via ClassDojo Help Center or Google Play policies	Follow Google Play subscription manager for cancellations
Dojo Tutor	Dojo Tutor dashboard → Cancel class	Full refund if cancelled ≥24 hours; no refund if <24 hours (one free reschedule allowed)	Reschedule allowed up to 2 hours before session

After cancelling

Confirm cancellation

After you cancel, confirm the subscription status in your account or the platform subscription manager.

Keep confirmation emails or screenshots in case you need to dispute a renewal charge.

Useful links

Check the App Store listing for ClassDojo in Singapore:

ClassDojo on the Singapore App Store

App ranking and listing details (Singapore):

App Store Spy - Education (SG)

Address

Company address

CLASSDO PTE. LTD. (registered entity referenced in available materials)

60 PAYA LEBAR ROAD, #10-36, PAYA LEBAR SQUARE, Singapore 409051

Notes on contacting

For subscription or refund queries, use the support or refund channel relevant to your purchase platform (App Store, Google Play, or ClassDojo Help Center).

Keep documentation handy and act promptly if you need a refund or dispute a charge.

Similar cancellation services

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FAQ

To cancel your Classdojo Plus subscription via the web, open the Classdojo app, tap the Profile icon, go to Account Settings, select Classdojo Plus, and then manage or cancel your subscription. Remember to keep proof of your cancellation request.

Refunds for Classdojo Plus subscriptions purchased through the App Store must be requested through Apple's refund process at reportaproblem.apple.com. Keep a record of your request for future reference.

After canceling your Classdojo subscription, you will retain access to Plus features until the end of your current billing period. Make sure to verify your cancellation through the platform you used to subscribe.

To receive a full refund for a Dojo Tutor class, you must cancel at least 24 hours before the scheduled session. If you cancel within 24 hours, you won't receive a refund, but you can reschedule once for free.

If you wish to delete your Classdojo account, remember that this action does not cancel your paid Plus subscription. You must cancel the subscription separately through the appropriate platform, and keep proof of your cancellation.