Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel ELSA SPEAK
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Elsa Speak service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elsa Speak: Easy Method
What is Elsa Speak
Overview
ELSA Speak is an AI-driven English pronunciation and speaking practice app that runs on mobile and web platforms. It operates on a subscription model to unlock premium lessons and features.
How subscriptions work
Subscriptions are billed through the store you used to purchase (Apple App Store, Google Play) or directly via ELSA’s web checkout. Auto-renewal applies unless you cancel before the renewal date.
How to cancel Elsa Speak
Cancel on iOS (App Store)
- Open Settings or the App Store on your iPhone/iPad.
- Go to Subscriptions → select ELSA Speak → Cancel Subscription.
- Note: Deleting the app does not cancel the subscription; ELSA cannot cancel App Store subscriptions for you.
Cancel on Android (Google Play)
- Open the Google Play Store app → Menu/Profile → Subscriptions → select ELSA Speak → Cancel subscription.
- Note: Deleting the app does not cancel the subscription; ELSA cannot cancel Google Play subscriptions for you.
Cancel on the Web (ELSA website)
- Use the customer portal link sent to the purchase email or click "Manage subscription" in your receipt email.
- Alternatively, contact support@elsanow.io at least 1 business day before renewal to request cancellation via web purchase channels.
What happens when you cancel
Access after cancellation
Cancelling stops auto-renewal but does not immediately remove access. You will retain paid features until the end of your current billing period.
Billing and account data
After cancellation you will not be charged for subsequent periods. ELSA may retain account progress and data per its policies; check your account and any emails for confirmation.
Will I get a refund?
App Store / Google Play purchases
Refunds for in-app purchases made through Apple or Google must be requested from Apple or Google directly. ELSA cannot directly issue refunds for purchases billed by those stores.
Web purchases (direct on ELSA website)
- Refund requests for web purchases must be sent to support@elsanow.io within 7 days of purchase.
- Refunds are returned to the original payment method and can take about 30 business days to process.
Elsa Speak plans and pricing
Pricing overview
Pricing on the App Store Singapore includes multiple labeled packages (Premium, Pro) and promotional offers. Prices vary by duration and tier.
How prices appear
App Store billing shows the exact SGD price and package label at purchase. Promotional landing-page pricing may differ from in-app prices for limited-time offers.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Monthly | S$8.48 | monthly | Standard monthly subscription (in-app purchase via App Store Singapore) |
| 3-Month (Elsa Premium) | S$50.00 | 3 months | Bundle labeled as 'Elsa Premium' via App Store Singapore |
| 3-Month (other tiers) | S$20.98 | 3 months | Alternate 3-month package via App Store Singapore (possibly Pro or different tier) |
| 3-Month (Elsa Pro) | S$22.48 | 3 months | Another labelled 3-month subscription (Elsa Pro) via App Store Singapore |
| 3-Month (high tier?) | S$69.98 | 3 months | Possibly premium or special 3-month tier via App Store Singapore |
| 1-Year (low-price tier) | S$31.98 | 1 year (annual) | Lower-cost annual package via App Store Singapore |
| 1-Year (mid-price tier) | S$66.98 | 1 year (annual) | Mid-range annual package via App Store Singapore |
| 1-Year (Premium) | S$140.98 | 1 year (annual) | Premium annual package via App Store Singapore |
| Premium 3-Month (promo) | S$84.00 | 3 months | Promotional price on Singapore landing page (was S$120) |
| Premium 1-Year (promo) | S$176.00 | 1 year (annual) | Promotional price (was S$320) |
| Pro 6-Month (promo) | S$45.00 | 6 months | Promotional price (was S$75) |
| Pro 1-Year (promo) | S$81.00 | 1 year (annual) | Promotional price (was S$125) |
| Pro Lifetime (promo) | S$165.00 | Lifetime | Promotional Lifetime package (was S$275) |
Your consumer rights in Singapore
Statutory cooling-off and refunds
ELSA’s stated 7-day refund window for web purchases is shorter than the common 14-day cooling-off period found in many distance-selling rules.
In Singapore, you may have statutory rights under the Consumer Protection (Fair Trading) Act that could extend beyond ELSA’s published policy.
How to assert rights locally
- Keep proof of purchase and correspondence.
- Raise the issue with ELSA support (support@elsanow.io) and reference your statutory right if applicable.
- If unresolved, consider local consumer advice channels for further steps.
Customer experiences
Positive feedback
Many users report tangible pronunciation improvements and like new features such as redesigned lessons and specialized content.
Reviews on business directories note high satisfaction rates and praise for personalized learning and interactive exercises.
Negative feedback
Common complaints include unexpected charges near trial end, difficulty cancelling, and refund denials in some cases.
Technical issues reported include app crashes, login bugs, inconsistent scoring, and occasional duplicate subscriptions.
Documentation checklist
What to collect before contacting support
- Order confirmation or receipt showing purchase date and amount.
- Subscription provider (App Store / Google Play) name and screenshot of subscription entry.
- Bank or card statement entries showing the charge.
- Trial start and end dates if you had a free trial.
- Any support emails or in-app messages related to billing.
Why this helps
Having clear documentation speeds up verification and refund/cancellation processing. It also helps if you need to escalate or assert consumer rights.
Common mistakes
Deleting the app instead of cancelling
A frequent error is deleting the mobile app and assuming the subscription stops. App deletion does not cancel store-managed subscriptions.
If you delete the app without cancelling, the subscription will continue and charges will keep recurring.
Waiting until after renewal
Another common issue is attempting to cancel after the renewal date; the charge may already have processed and refunds become more complicated.
Always cancel at least 24 hours before renewal and check the provider’s cancellation receipt.
Comparative recap
Quick comparison
The table below summarizes where to cancel, who handles refunds, and typical billing periods by purchase route.
How to interpret
Use this to confirm which provider to contact for cancellations and refunds based on how you purchased ELSA.
| Platform | Cancellation route | Refund route | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in Settings/App Store | Request refund from Apple; ELSA cannot issue App Store refunds | monthly / 3 months / 1 year |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Request refund from Google; ELSA cannot issue Google Play refunds | monthly / 3 months / 1 year |
| Web (ELSA website) | Manage via customer portal link in your purchase email or contact support@elsanow.io | Request refund from support@elsanow.io within 7 days; refund to original method (~30 business days) | 3 months / 1 year / Lifetime |
After cancelling
What to check immediately
- Look for a cancellation confirmation email or store receipt showing “cancelled” or “will not renew.”
- Verify no further charges appear on your card or account after the current period ends.
Helpful links
For step-by-step cancellation letters and templates, you can refer to these guides:
- Postclic: Cancel ELSA Speak (IN guide)
- Postclic: Cancel ELSA Speak (AE guide)
- ELSA on the App Store (Singapore)
Address
Registered address
Elsa International Pte. Ltd., 5001 Beach Road, #07-29 Golden Mile Complex, Singapore 199588.
Support contact
For web-purchase cancellations and refund requests contact support@elsanow.io and include your purchase receipt and relevant documentation.