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Cancel FLUENTU
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Fluentu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fluentu: Easy Method
What is Fluentu
Overview
FluentU is an online language-learning service that teaches languages through real-world videos such as music videos, movie trailers and news clips.
It offers interactive captions, flashcards and quizzes and is available as a web service and mobile apps (iOS/Android).
Where people use it
Users subscribe via the FluentU website or by in-app purchases through the Apple App Store or Google Play.
Billing and cancellation policies depend on where you purchased your subscription.
How to cancel Fluentu
Cancel via iPhone / iPad (App Store)
- Open Settings on your iPhone/iPad, tap your Apple ID, then tap Subscriptions.
- Find FluentU in the list and tap Cancel Subscription or turn off Auto-Renew.
- FluentU cannot cancel App Store subscriptions for you; Apple manages these.
- See a step-by-step guide: Postclic - cancel FluentU.
Cancel via Android (Google Play)
- Open Google Play, tap your profile, then go to Payments & subscriptions → Subscriptions.
- Select FluentU and tap Cancel subscription.
- Google Play manages Android in-app subscriptions; FluentU cannot cancel these for you.
- See the same cancellation summary: Postclic - cancel FluentU.
Cancel via FluentU website (web purchases)
- Log in at FluentU, go to Settings → Subscription, then select “Downgrade to Free.”
- Cancellation takes effect at the end of the current billing period; FluentU processes web cancellations.
- For refunds or questions about a web purchase, contact FluentU support directly.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, you keep paid access until the current billing period ends.
For App Store or Google Play cancellations, access usually remains until the end of the paid period managed by Apple/Google.
Auto-renewal and account data
Cancelling stops future renewals but does not automatically delete your FluentU account data.
If you want account removal, contact FluentU support after cancelling your subscription.
Will I get a refund?
Web purchases - FluentU policy
FluentU offers a 20-day money-back guarantee for web purchases.
To request a full refund for a web charge, email support@fluentu.com within 20 days of being charged.
See the official payment policy: FluentU payment policy.
In-app purchases (Apple / Google)
Refunds for App Store and Google Play purchases must be requested from Apple or Google.
FluentU cannot process or reverse in-app refunds; follow Apple/Google refund procedures.
General cancellation guidance is summarised here: Postclic - cancel FluentU.
Fluentu plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| FluentU Plus - In-App Purchase (App Store Singapore) | S$41.98 (monthly equivalent) | Monthly | Full access via iOS in-app purchase |
| FluentU Plus - In-App Purchase Annual (App Store Singapore) | S$338.98 (annual equivalent) | Annual | Full access via iOS in-app purchase |
Notes on pricing
App Store prices shown in SGD reflect regional App Store pricing, taxes and exchange adjustments.
Official USD pricing on FluentU’s site may differ; in-app amounts are determined by Apple/Google.
Your consumer rights in Singapore
Legal protections
Consumers in Singapore are protected by the Consumer Protection (Fair Trading) Act for unfair practices.
There is no automatic statutory 14-day cooling-off period for digital services unless the supplier says so.
Escalation routes
If you believe a refund or fair treatment was wrongly denied, you can escalate to CASE or pursue a claim at the Small Claims Tribunals.
Travel/tourist-specific disputes may also be escalated to the Singapore Tourism Board. For guidance see: consumer rights and recourse in Singapore.
Customer experiences
Positive reports
Many users praise FluentU’s flashcards, quizzes and responsive support staff who sometimes help with refunds.
Reviewers on public sites note helpful customer service interactions resolving issues quickly.
Negative reports
Some users report billing that continued after cancellation, difficulty with in-app cancellations, and occasional app bugs.
Independent reviews mention sporadic content updates and interface issues; experiences can vary by platform and region.
Documentation checklist
What to save before cancelling
- Payment receipts (email or App Store / Google Play receipts).
- Screenshot of your active subscription page in the app or website.
- Dates of charges and the billing period that you were charged for.
What to include when requesting a refund or support
- Account email used with FluentU and order/receipt number.
- Clear request stating whether you want cancellation only or a refund.
- Any supporting screenshots showing the charge or subscription status.
Common mistakes
Deleting the app instead of cancelling
Example: Users often delete the FluentU app but forget to cancel the subscription in Apple/Google settings.
Deleting the app does not stop billing; you must cancel the subscription from the platform where you purchased it.
Contacting the wrong support channel
Example: Requesting a refund from FluentU for an App Store charge will usually fail because Apple manages in-app purchases.
Always contact Apple for App Store purchases and Google for Play Store purchases; contact FluentU for web purchases.
Comparative recap
Quick comparison table
| Subscription source | How to cancel | Refund route |
|---|---|---|
| App Store (iOS) | Cancel via iPhone/iPad Settings → Apple ID → Subscriptions | Request refund from Apple (FluentU cannot process App Store refunds) |
| Google Play (Android) | Cancel via Google Play app → Profile → Payments & subscriptions → FluentU → Cancel | Request refund from Google Play (FluentU cannot process Play Store refunds) |
| Web (FluentU website) | Log in → Settings → Subscription → “Downgrade to Free” | Contact support@fluentu.com within 20 days for the money-back guarantee |
Key takeaways
Where you purchased determines who manages cancellation and refunds: Apple/Google or FluentU directly.
Keep receipts and act within the 20-day web refund window if you purchased on FluentU’s site.
After cancelling
Useful links
- FluentU payment policy: support.fluentu.com
- Cancellation summary and steps: Postclic - cancel FluentU
- FluentU on the Singapore App Store: apps.apple.com/sg - FluentU
Next actions
After cancelling, monitor your bank or card statements to ensure no further charges are billed.
If a charge persists, gather documentation and escalate to Apple/Google or CASE/SCT in Singapore as needed.
Address
Corporate address on record
FluentU’s corporate address cited for contact purposes is:
21st Floor, Yat Chau Building, 262 Des Voeux Road Central, Sheung Wan, Hong Kong
Support contact
For web purchase refunds and account issues, email: support@fluentu.com.
For App Store or Google Play purchases, contact Apple or Google Play support directly.