Cancellation Headway: Easy Method

What is Headway

Overview

Headway is an educational mobile and web app that provides bite-sized summaries of non-fiction books to help users learn quickly. It operates on a subscription model that unlocks Premium content and features.

Where it operates

Headway is available as a native app on iOS and Android and directly via the Headway website. Subscriptions and billing behaviour can differ depending on where you subscribed.

How to cancel Headway

Cancel on iPhone (App Store)

• Open iPhone Settings → tap your name → Subscriptions.
• Find Headway in the Subscriptions list and Cancel. Deleting the app will not cancel the subscription.
• See Headway's Terms & Conditions for subscription rules: Headway Terms & Conditions.

Cancel on Android (Google Play) and on the Web

• Android: Open Google Play Store → Menu → Subscriptions → select Headway → Cancel.
• Web: Log into your Headway account on the website → Account page → disable automatic renewal at least 24 hours before the trial or billing period ends.
• Note: automatic billing via web may bypass platform stores, so check where you originally purchased before cancelling.

What happens when you cancel

Access after cancellation

When you cancel, access typically continues until the end of your paid billing period or trial unless otherwise stated. You will not be auto-renewed after the period ends.

Account and data

Cancelling a subscription does not necessarily delete your Headway account or saved data. You may need to request account deletion separately if desired.

Will I get a refund?

Headway web purchases

For purchases made on the Headway website, refunds may be issued at Headway's discretion and where required by applicable law.

App Store and Google Play purchases

• App Store purchases: Headway cannot issue refunds directly; you must request refunds from Apple via Apple's refund channels.
• Google Play subscriptions: refunds must be requested through Google Play support.
• Headway's Terms & Conditions state purchases are generally non-refundable unless mandatory law requires otherwise: Terms & Conditions.

Headway plans and pricing

Pricing table (Singapore App Store)

Notes on prices

These prices reflect the exact in‑app purchase prices displayed on the Singapore App Store as of late 2025.

The App Store lists multiple price points without indicating corresponding billing periods; confirm the period when purchasing.

Your consumer rights in Singapore

General rights

Singapore consumers are protected by general contract and consumer protection principles. Refund and cancellation rights may depend on where you purchased (App Store, Google Play, or Headway web).

Practical implications

• If you purchased via Apple or Google, you generally must use those platforms' refund procedures.
• If you purchased on Headway's website, Headway may consider refunds subject to their Terms & Conditions and applicable law.

Customer experiences

Positive feedback

Aggregated review sources report strong ratings for Headway's mobile apps and content quality, indicating many users find the summaries useful.

For example, third‑party review summaries show high average ratings for Headway on app stores: see a review summary here: Headway app review.

Negative feedback and common issues

Some users report issues with subscription clarity, accidental purchases, or difficulties getting refunds after cancellation.

Complaints include reports of confusing UX patterns and disputes over charges; consider documenting purchases and cancellations carefully if you encounter problems.

Documentation checklist

Before you contact support

• Purchase confirmation (receipt or bank statement showing the charge).
• Date of purchase and the platform used (App Store, Google Play, or Headway web).
• Screenshot of subscription status in your device store or Headway account page.
• Any cancellation confirmations or emails received.

When requesting refunds or disputes

• Prepare a clear timeline: purchase → cancellation attempt → billing that followed.
• Include user account email and device details in your communication.

Common mistakes

Assuming deleting the app cancels the subscription

Many users delete the app but forget to cancel subscriptions in App Store or Google Play. This can result in continued charges.

Waiting until the last minute

If you disable automatic renewal less than 24 hours before the trial or billing period ends, you may still be charged for the next period.

Always cancel at least 24 hours in advance when cancelling via the Headway web account.

Comparative recap

At-a-glance comparison

After cancelling

What to check immediately

• Confirm cancellation in the store (App Store/Google Play) or in your Headway account.
• Keep receipts and cancellation confirmation emails for 90 days in case of billing disputes.

Helpful links

• Headway Terms & Conditions: https://makeheadway.com/terms-and-conditions/
• Headway on the Singapore App Store (info page): Headway on the App Store (SG)
• Third‑party review summary: Headway app review
• User review and analysis page: Headway app review (analysis)

Address

Support contacts

Primary support for subscription and account issues is handled via Headway email channels rather than a public office address.

For partnerships or business enquiries: [email protected]

If you need further help

If you cannot resolve a billing dispute through the platform you purchased from, consider contacting your payment provider or bank for guidance on charge disputes.

Keep documentation ready (receipts, screenshots, account email) to speed up any investigation or claim.