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Cancel HOMER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Homer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Homer: Easy Method
What is Homer
Overview
Homer is an educational subscription app focused on early reading and literacy for young children. It delivers personalized stories, games, and lessons designed to build phonics, vocabulary, and reading confidence.
The service is delivered through the Homer app and via Homer’s website for account management and subscriptions.
Who it is for
Homer is aimed at parents and caregivers of preschool and early-primary children who want guided, adaptive literacy activities.
It supports multiple child profiles and is sold as a prepaid subscription (monthly or multi‑month plans) and may include physical learning kits sold separately.
How to cancel Homer
Via the web (learnwithhomer.com)
- Sign in at learnwithhomer.com.
- Go to your account or subscription settings and select cancel at least 24 hours before the end of the current subscription period.
- Access continues until the end of the prepaid period; Homer generally does not provide full or partial refunds for prepaid time.
Via mobile stores (Apple / Google)
- Apple App Store: Cancel from the App Store subscription settings on your iOS device. Homer cannot cancel App Store subscriptions for you; request refunds through Apple if needed.
- Google Play Store: Cancel from the Subscriptions section in the Google Play Store on your device. Homer cannot cancel or refund Google Play subscriptions; refund requests go through Google Play support.
What happens when you cancel
Access and renewal
Cancelling stops automatic renewal at the end of the current prepaid period.
You typically keep full access until the end of the paid period; service does not end immediately upon cancellation.
Account and content
Your Homer account and child profiles generally remain accessible for sign‑in and to resume service if you re‑subscribe.
Specific data retention and deletion practices are set by Homer’s privacy and account policies; check your account settings for options.
Will I get a refund?
Standard policy
- Subscription fees for prepaid periods are generally non‑refundable, except as required by applicable law or at Homer’s discretion.
- Cancelling during a free trial prevents future billing but does not produce a refund because no payment was taken.
Exceptions and merchandise
- If Homer terminates your subscription without cause, Homer may at its discretion issue a prorated refund.
- For physical kits or merchandise, Homer accepts returns within 30 days for a full refund, exchange, or store credit when items are unworn, undamaged, and proof of purchase is provided.
Homer plans and pricing
Current App Store prices (SGD)
| Plan | Price | Period | Features |
|---|---|---|---|
| HOMER Monthly Membership | S$10.98 | Monthly | Full access to HOMER app; up to 4 child profiles, personalized learning games and lessons |
| HOMER 3‑Month Membership | S$29.98 | 3 Months | Full access to HOMER app over three months; up to 4 child profiles, personalized learning |
Notes on pricing
Prices above are taken from Homer’s Singapore iOS App Store listing and reflect in‑app purchase prices.
App Store prices and available plans can change; check the App Store entry for the most current details: Homer on the App Store (SG).
Your consumer rights in Singapore
Digital subscriptions
Under Singapore law (for example, the Consumer Protection (Fair Trading) Act), consumers may have remedies for misrepresentation or failure to deliver services as promised.
Homer’s published policy is usually "no refunds" for prepaid subscription time, but statutory remedies may still apply where the law requires them.
Physical goods and statutory rights
For physical products, Singapore consumers have rights to repair, replacement, or refund if goods are defective or not as described under the Consumer Protection (Fair Trading) Act.
Homer’s 30‑day returns policy for physical kits is in addition to these statutory rights.
Customer experiences
Positive feedback
- Parents praise Homer’s educational value, personalization, and engaging stories and phonics activities.
- Reviews and education evaluators note strong scaffolded lessons and interactive practice that support early reading skills.
Negative feedback
- Some users report problems with subscription management and recurring charges despite attempted cancellations.
- Other complaints include technical issues (crashes, login problems), slow or unresponsive customer support, and disagreements about the balance of entertainment versus structured learning.
Documentation checklist
What to collect
- Order confirmation or receipt showing payment and subscription dates.
- Screenshots of your account subscription page and any cancellation confirmation.
- If billed via Apple/Google, the in‑app store receipt or subscription entry from the App Store / Google Play.
How to use it
- Provide receipts and screenshots when contacting Homer, Apple, or Google about billing issues.
- Keep dates and transaction IDs ready to speed resolution of disputes or refund requests.
Common mistakes
Timing errors
Waiting until the renewal day or less than 24 hours before renewal can result in an unwanted charge because web cancellations must be made at least 24 hours before the period ends.
Always cancel early enough to avoid automatic renewal.
Using the wrong platform
Buying via the App Store or Google Play requires cancelling in that store; cancelling on the Homer website will not stop App Store / Google Play charges.
Assuming Homer can cancel on your behalf for store purchases is a frequent cause of continued billing.
Comparative recap
Quick comparison
| Channel | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Web (learnwithhomer.com) | Cancel in account/subscription settings at least 24 hours before period end | Generally no refund for prepaid time; exceptions by law or at Homer’s discretion | Access continues until end of prepaid period |
| Apple App Store | Cancel via App Store subscription settings on your iOS device | Refund requests handled by Apple (Homer cannot process) | Access typically remains until end of App Store billing period |
| Google Play Store | Cancel via Subscriptions in the Google Play Store | Refund requests handled by Google Play (Homer cannot process) | Access typically remains until end of Play Store billing period |
Recommendation
If you want to stop future billing, cancel via the same channel you used to purchase (web, Apple, or Google) and keep proof of cancellation.
If you continue to be charged after cancelling, collect receipts and contact the relevant platform support promptly.
After cancelling
If you are still charged
- Check which platform processed the charge (credit card statement or store receipt).
- If billed through Apple or Google, contact their support for refunds and dispute resolution.
- If billed via the web and charges continue, gather documentation and contact Homer through the account help options on their site.
Helpful links
- Homer website (account and help): learnwithhomer.com
- Homer on the Singapore App Store: Homer - App Store (SG)
Address
Registered address (as listed)
5001 BEACH RD #08‑57 GOLDEN MILE COMPLEX SINGAPORE 199588
Notes about the address
This address has been listed in third‑party records but may not be the official customer service contact for Homer the app in Singapore.
For billing or account actions, use the account settings and help pages linked above rather than relying on mail for urgent cancellations or disputes.