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Cancel INTELLECTOKIDS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Intellectokids service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Intellectokids: Easy Method
What is Intellectokids
Service overview
IntellectoKids is an interactive educational platform for children aged roughly 2 - 8, offering games, videos and activities to support early learning and cognitive skills.
The service is delivered via web and mobile apps and uses subscriptions and in-app purchases to unlock premium content.
How it is sold
Subscriptions and one-time in-app purchases are available through the website and app stores (Apple App Store, Google Play).
Billing, renewal and refund rules differ depending on whether you subscribed directly on the web or through a store.
How to cancel Intellectokids
Cancel on the web (direct subscription)
- Log in at intellectokids.com and go to your account page.
- Click the "Unsubscribe" button next to your active plan to stop auto‑renewal.
- Alternatively, email support@intellectokids.com to request cancellation if you cannot access the site.
- Note: deleting the app does not cancel a web or store subscription - cancel in the account or store settings.
Cancel on iPhone/iPad (App Store)
- Open iPhone/iPad Settings → Apple ID → Subscriptions.
- Select IntellectoKids and tap Cancel Subscription to stop renewals.
- IntellectoKids cannot cancel App Store subscriptions on your behalf; Apple manages those cancellations.
- See the App Store listing: IntellectoKids on Apple App Store.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Subscriptions.
- Select IntellectoKids and choose Cancel to stop the subscription.
- IntellectoKids cannot cancel Google Play subscriptions for you; Google handles them.
What happens when you cancel
Access after cancellation
If you cancel an active subscription it typically remains usable until the current paid period ends.
After the paid period expires you will lose access to premium content unless you resubscribe or repurchase.
Account data and renewals
Your account and progress data are usually retained unless you request deletion from support.
To avoid unexpected renewals, cancel at least 24 hours before the next billing date rather than deleting the app.
Will I get a refund?
Web (direct) subscription refunds
By purchasing a direct web subscription you agree access begins immediately and you waive the statutory right of withdrawal/refund for any unused period.
However, refunds may be granted for technical malfunctions if reported within 30 days of the latest subscription payment.
Store purchases and exceptions
- App Store purchases: Apple handles refunds; IntellectoKids cannot issue them directly.
- Google Play purchases: request a refund via Google Play support. You may also send the GPA receipt number and your User ID to support@intellectokids.com for an eligibility review.
- For web refunds due to technical faults, provide device/OS details and evidence; approved refunds are typically processed in about 14 days.
IntellectoKids’ refund policy is available here: Refund policy.
Intellectokids plans and pricing
Pricing summary
The table below lists plans and in-app prices sourced from the Singapore App Store listing and company materials.
Prices are shown in Singapore dollars (S$) and reflect one-time or in-app options.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1000+ educational games | S$9.98 | One-time | Access to 1000+ educational games |
| 1000+ educational games (alt price) | S$8.98 | One-time | Access to 1000+ educational games |
| IntellectoKids Membership | S$4.98 | Subscription (unspecified) | Unlocks premium content |
| Learn English [SAVE 90%] | S$6.98 | One-time | English learning content |
| 250+ educational activities | S$6.98 | One-time | Access to 250+ activities |
| Progress with Oxford Add-On | S$7.48 | One-time | Oxford-aligned progress tracking |
| FIVE apps included | S$8.98 | One-time | Bundle of five apps |
| Progress with Oxford sections | S$7.48 | One-time | Oxford sections content |
| English for Kids | S$8.98 | One-time | English for Kids content |
| Premium subscription (trial) | S$1.48 | 7-day free trial, then subscription auto-renews | Full premium access during trial period |
Your consumer rights in Singapore
Digital content and refunds
Under Singapore consumer law, digital content accessed immediately may not be refundable once use begins, which aligns with IntellectoKids’ web policy.
Technical faults remain a valid ground for remedies if reported within the provider’s stated timeframe.
Platform purchases and escalation
- App Store and Google Play purchases are governed by Apple/Google processes and require contacting the store for refunds.
- Keep records and escalate to the Consumers Association of Singapore (CASE) if you believe you were misled or overcharged.
- Cancel at least 24 hours before renewal to avoid unintended charges; deleting the app does not cancel subscriptions.
Customer experiences
Positive feedback
Many users describe IntellectoKids as fun, colorful and engaging for early learning and cognitive development.
Recent reviewers say children enjoy the games and find the app user‑friendly and helpful.
Negative feedback
Frequent complaints include unexpected charges, unclear trial terms and difficulty obtaining refunds or cancellations.
Some users report being charged after cancellation or seeing extra add-on charges without clear consent.
For general user reviews see: Trustpilot reviews.
Documentation checklist
What to collect before contacting support
- Purchase receipts or order confirmation emails.
- Subscription or GPA receipt numbers (Google Play) and User ID if available.
- Dates of charges and screenshots of billing statements.
Technical evidence for refund requests
- Device model, operating system version and app version.
- Screenshots or short video showing crashes, failure to launch, or other faults.
- Any correspondence with support and timestamps.
Common mistakes
Assuming deleting the app cancels the subscription
Many users delete the app and later discover the subscription was still active and auto‑renewed.
Always cancel through your IntellectoKids account or the app store subscription settings.
Missing documentation or late reporting
Failing to keep receipts or to report technical problems within the stated 30‑day window reduces the chance of a refund.
Keep evidence and report issues promptly to increase the likelihood of a positive outcome.
Comparative recap
Quick comparison
The table below summarises how to cancel and refund expectations for each purchase route.
| Purchase route | Where to cancel | Refund handled by | Typical refund chance |
|---|---|---|---|
| Direct web subscription | Account page on intellectokids.com or support email | IntellectoKids (per refund policy) | Low unless technical fault; refunds for reported malfunctions within 30 days |
| App Store (iOS) | Apple ID → Subscriptions on device | Apple (IntellectoKids cannot issue) | Via Apple’s refund process |
| Google Play (Android) | Google Play Store → Subscriptions | Google Play; IntellectoKids can assist if provided receipt and User ID | Via Google Play refund process; company may review eligibility |
After cancelling
Next steps to confirm cancellation
- Check your account page or the app store subscription page for an active cancellation confirmation.
- Keep confirmation emails or screenshots showing the subscription status changed to "cancelled" or "expires on".
Helpful links
- IntellectoKids refund policy: https://intellectokids.com/refund-policy/
- How to cancel (third‑party guide): Postclic cancellation guide
- Alternative Postclic guide: Postclic cancellation (NZ)
- App Store listing (iOS): IntellectoKids on App Store
- User reviews: Trustpilot
Address
Registered address
919 North Market Street, Suite 950, City of Wilmington, New Castle 19801, Delaware, USA.
Support contact
For account and refund queries contact support@intellectokids.com. Include receipts, device/OS details and a clear description of the issue.