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Cancellation Kiwico: Step-by-Step Guide
What is Kiwico
Overview
KiwiCo is a company that offers hands-on STEM and art project boxes for children, delivered as single crates or subscription plans. Kits cover ages from infants to teens and aim to promote creativity and learning.
How it works
Subscribers receive periodic crates containing materials and instructions for projects. Subscriptions can be set to auto-renew or purchased as fixed-term, non-renewing plans depending on the option chosen at checkout.
How to cancel Kiwico
Where to manage your subscription
All KiwiCo subscriptions must be managed and cancelled via the KiwiCo website; app stores do not control KiwiCo billing or cancellations.
Attempting to cancel through the Apple App Store or Google Play will not stop KiwiCo billing or renewals.
Step-by-step cancellation steps
- Sign in to your account at the KiwiCo website and go to Account > Subscriptions to view active subscriptions.
- For monthly auto-renewing subscriptions, cancel via your Account before 11:59 PM EST the day before your next billing date to stop the upcoming charge.
- Alternatively for monthly plans, you may email KiwiCo if you need assistance; allow at least two business days before your next billing date when using email.
- For subscriptions that auto-renew every 3, 6, or 12 months, you can disable future auto-renewals in your Account but you cannot cancel mid-term to receive a pro-rated refund.
- Fixed-term, non-renewing subscriptions (1, 3, 6, 12, 24, 36 months) cannot be cancelled mid-term and will expire at the end of the term.
- If you need help, consult KiwiCo’s terms for details: KiwiCo Terms.
What happens when you cancel
Access and deliveries
If you cancel a monthly auto-renewing subscription in time, future auto-renewal charges stop and no new crates will be billed after the cancellation takes effect.
Crates already shipped or delivered before cancellation generally remain with you; cancellation does not recall delivered items.
Account data and settings
Cancelling auto-renewal disables future billing but may leave your account and order history accessible on the KiwiCo site.
For multi-month auto-renewing or prepaid fixed-term plans, cancelling only affects future renewals when that option is available; mid-term cancellations are not permitted for many plans.
Will I get a refund?
General refund policy
Payments for subscriptions are generally non-refundable unless KiwiCo explicitly states otherwise. Most subscription payments are final.
Subscriptions bought with bulk discounts or marked as “Final Sale” are not eligible for returns or refunds.
Exceptions and returns
- If a product arrives damaged or not as described, you may return it unused within 14 days after shipment for a full refund, including delivery fees (follow KiwiCo’s return procedures).
- You are normally responsible for return shipping costs unless KiwiCo indicates otherwise; returns that do not follow KiwiCo procedures may not receive a refund or credit.
- For details on returns and damaged items, see KiwiCo’s terms: KiwiCo Terms.
Kiwico plans and pricing
Where to check current prices
KiwiCo lists prices on its official site; prices shown on local or third-party pages may be estimates or conversions from USD.
Always verify current pricing and currency on the KiwiCo website for the most accurate information.
Currency and Singapore charges
Official KiwiCo pages publish prices in USD; exact Singapore charges depend on your payment method and bank’s currency conversion rate.
Do not rely on third-party estimated SGD amounts - check your card statement for the final charge.
Your consumer rights in Singapore
Statutory rights and cooling-off
Singapore law does not provide a mandatory cooling-off period for online subscription purchases, nor a statutory right to cancel subscription services once delivered.
Refunds and cancellations are therefore governed primarily by the seller’s stated policies.
Seeking recourse
If KiwiCo’s stated policies are not followed, consumers may pursue case-by-case complaints through local dispute channels or their payment provider’s dispute process.
Keep copies of communications, order confirmations, and shipment records to support any complaint or charge dispute.
Customer experiences
Positive feedback
Many users praise KiwiCo for high-quality kits that provide hours of learning and engagement, and for crate content that children anticipate.
Several reviewers note helpful and prompt customer support that resolved problems with replacements or credits.
Common complaints
Some customers are disappointed by the non-refundable nature of prepaid subscriptions and the inability to cancel mid-term for certain plans.
Other recurring issues include delivery delays, missing or damaged shipments, difficulty cancelling, and variable experiences with customer service responsiveness.
Documentation checklist
What to gather before cancelling
- Account email and password used on KiwiCo.com
- Order number(s) and subscription details (plan type, renewal schedule)
- Shipping address and tracking numbers for recent crates
What to save for disputes or returns
- Order confirmations, billing statements showing charges, and screenshots of subscription settings
- Photos of damaged items and timestamps for shipment notifications
- Copies of email correspondences with KiwiCo support
Common mistakes
Relying on app stores
Many customers try to cancel through the Apple App Store or Google Play, but KiwiCo billing is controlled on KiwiCo.com, so app-store cancellations do not stop KiwiCo charges.
Always manage or cancel subscriptions on the KiwiCo website to ensure changes take effect.
Missing cancellation deadlines
Another common error is missing the 11:59 PM EST cutoff the day before the next billing date for monthly auto-renewals, or assuming multi-month auto-renewals can be cancelled mid-term.
Check your next billing date in Account and allow processing time if you email support - email requests should be sent at least two business days before the charge date.
Comparative recap
Quick comparison
| Subscription type | Cancelable mid-term? | Refunds? | Notes |
|---|---|---|---|
| Auto-renewing monthly | Yes (before next billing date) | Generally non-refundable | Cancel by 11:59 PM EST day before next billing to stop future charges. |
| Auto-renewing 3/6/12 months | No (cannot cancel mid-term) | Generally non-refundable | You may disable future auto-renewals in Account; mid-term cancellation not allowed. |
| Fixed-term non-renewing (1 - 36 months) | No (expires at term end) | Generally non-refundable | Plan runs to completion and then expires; cannot cancel mid-term for refund. |
After cancelling
What to expect next
After you successfully cancel a subscription, future auto-renewal charges should stop; keep an eye on your account and card statements for confirmation.
If you still see unexpected charges or shipments, contact KiwiCo support and retain screenshots of your cancellation confirmation.
Helpful links and references
- KiwiCo Terms and cancellation details: https://www.kiwico.com/terms
- Independent guide on cancelling KiwiCo (additional context): Postclic: How to cancel KiwiCo
- KiwiCo Singapore information and offerings: KiwiCo Singapore blog
Address
Returns and correspondence
KiwiCo, Inc., Attn: Returns, 11980 Harlan Rd., Lathrop, CA 95330, United States
Notes on postal requests
There is no publicly listed Singapore office for cancellations; international postal requests should use the address above and may incur delays.
For fastest handling, manage cancellations and returns via the KiwiCo website or customer support channels.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.