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I hereby notify you of my decision to terminate the contract relating to the Knowt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Knowt: Easy Method
What is Knowt
Overview
Knowt is an educational platform that helps students create and study flashcards and notes using AI-assisted features and study modes. It offers web and mobile apps for creating, importing, and revising study material.
Key features
Features often highlighted include AI-generated flashcards, summarisation tools, and study modes such as Learn and quizzes. Knowt positions itself as a time-saving study aid for students and learners.
How to cancel Knowt
Web (Knowt website)
- Log into your Knowt account on the Knowt website.
- Go to Settings → Your Plan → click “Cancel Subscription”.
- Submit a cancellation reason when prompted to complete the process.
iOS (App Store) and Android (Google Play)
- iOS: You must cancel via Apple’s subscription management; Knowt cannot cancel App Store subscriptions for you.
- Android: You must cancel via Google Play’s subscription settings; Knowt cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and billing
Cancelling stops auto-renewal immediately, but you keep access until the end of the current billing period. You will not be billed again after cancellation takes effect.
Account data and content
Your account and content generally remain available for the remainder of the paid period. It is good practice to export or back up important notes or flashcards before the period ends.
Will I get a refund?
Web-based purchases (Knowt policies)
- Help Center: Full refund if cancelled within 24 hours of initial subscription or renewal, minus ~3.5% transaction fee; refunds typically process in 5 - 10 business days.
- Terms of Service: States a slightly different window - full refund if contacted within 48 hours of renewal or subscription (minus ~3.5% fee), and 50% refund if contacted within 72 hours.
- Note: The Help Center and Terms of Service times differ; act promptly and keep evidence when requesting refunds.
App Store / Google Play and exceptions
- App Store / Google Play purchases: Refunds must be requested directly from Apple or Google; Knowt cannot process these refunds.
- Promotional coins: If promotional coins were redeemed for merchandise via the Knowt shop, the subscription may no longer be eligible for a refund.
Knowt plans and pricing
Where to check current plans
Do not rely on third-party sources for pricing. Check Knowt’s official plans page for the latest plan names and features.
Notes on price changes
Pricing, promotions, and available plans can change. Confirm billing frequency, renewal terms, and any trial periods before subscribing.
Your consumer rights in Singapore
Cooling-off and statutory rights
Knowt does not publish a Singapore-specific cooling-off period. Consumers are therefore subject to Knowt’s internal refund windows for web purchases and platform rules for app-store purchases.
Practical advice for Singapore customers
- Act promptly within Knowt’s stated refund windows (24/48/72 hours as noted) if you seek a refund.
- For App Store or Google Play purchases, you must follow Apple’s or Google’s refund processes directly.
- Document cancellations and refund requests with screenshots and timestamps in case you need to escalate.
Customer experiences
Positive feedback
Many users praise Knowt as a practical alternative to other flashcard apps, highlighting AI-generated flashcards, summarisation tools, Learn mode, and usability on desktop.
Common complaints
Reported negatives include recurring or unwanted charges after cancellation, slow or limited customer support response, and mobile app bugs such as duplicated or disappearing cards and occasional freezes.
Documentation checklist
Essential items to keep
- Screenshot of your cancellation confirmation and the cancellation flow (timestamped).
- Subscription receipt, order number, or payment transaction ID from Knowt or the app store.
- Emails or in-app messages confirming payment, renewal, or cancellation.
Additional helpful items
- Record which platform you purchased on (Web, App Store, Google Play).
- Export or backup any important notes or flashcards before access ends.
Common mistakes
Canceling on the wrong platform
Purchases made through the App Store or Google Play must be cancelled through those stores. Attempting to cancel via the Knowt website will not stop those payments.
Waiting too long to request refunds
Delaying a refund request can forfeit eligibility under Knowt’s short refund windows. Always document timestamps and act immediately if you want a refund.
Comparative recap
Summary table
| Platform | Period | How to cancel | Refund handled by | Notes |
|---|---|---|---|---|
| Web (Knowt website) | N/A | Settings → Your Plan → “Cancel Subscription” (submit reason) | Knowt (subject to Knowt refund windows) | Stops auto-renewal immediately; access until billing period end |
| iOS (App Store) | N/A | Cancel via Apple’s subscription management | Apple | Knowt cannot cancel or refund App Store purchases |
| Android (Google Play) | N/A | Cancel via Google Play subscription settings | Knowt cannot cancel or refund Google Play purchases |
Key takeaways
- Cancel web subscriptions on Knowt’s website to stop auto-renewal but expect access until period end.
- For app-store purchases, request cancellations and refunds directly from Apple or Google.
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation or screenshot the confirmation screen.
- Verify that auto-renewal is disabled in your account or in the App Store/Google Play subscription settings.
Helpful links
Official Knowt plans and subscription information can be found on Knowt’s website:
Knowt’s App Store listing (Singapore):
Address
Corporate address
Knowt (corporate): 16192 Coastal Highway, Lewes, Delaware 19958, United States.
Support contact guidance
For subscription changes or questions, use the account settings in the Knowt website or the relevant app store subscription pages. For plan details, see the official Knowt plans page above.