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Cancellation Ling: Easy Method
What is Ling
Overview
Ling is an interactive language-learning platform offering lessons, quizzes and speaking practice across many languages.
It uses a subscription model to grant access to premium content and features on mobile and web.
How Ling is delivered
Ling subscriptions may be purchased through the App Store (iOS), Google Play (Android) or directly on Ling Web.
Delivery of digital content is immediate once a purchase completes; subscription management follows the platform used to buy it.
How to cancel Ling
App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → select "Ling" → Cancel Subscription.
- Note: Ling cannot cancel App Store subscriptions for you; Apple manages those cancellations.
Google Play (Android)
- Open the Google Play Store → Menu → Subscriptions → select "Ling" → Cancel Subscription.
- After cancelling, your access remains until the end of the paid period.
- For refund enquiries on Google Play purchases, contact Ling support (see "After cancelling").
Ling Web
- Log in to Ling Web → Profile → Settings → Cancel subscription.
- Deleting the app or your account does not cancel an active subscription; you must perform an active cancellation.
What happens when you cancel
Access after cancellation
When you cancel a subscription bought on Google Play, you keep access until the end of the paid period.
For App Store purchases, Apple controls access; you retain access until Apple ends the current billing period.
Account and data
Cancelling a subscription stops future renewals but does not necessarily delete your Ling account or learning progress.
If you want data removed or account deletion, contact [email protected] for guidance.
Will I get a refund?
App Store (iOS) refunds
Refunds for App Store purchases must be requested from Apple; Ling cannot issue refunds for App Store purchases.
Use Apple's purchase history or report a problem process to request a refund through Apple.
Google Play and Ling Web refunds
- Google Play: If you request a refund within 30 days of payment, Ling may provide a full refund via [email protected]. Timing depends on Google Play/payment methods.
- Ling Web: Full refunds may be provided if requested within 30 days via [email protected] and are typically processed in about 5 - 10 business days.
- General rule: Ling generally maintains a no-refund policy for immediate digital content delivery, with exceptions for prolonged unavailability or technical issues beyond your control.
Exceptional conditions
Ling’s published policy allows exceptions for issues such as prolonged service unavailability (over 48 hours) or significant technical problems.
To rely on exceptions, contact Ling support promptly - Ling suggests contacting support within 7 days for service interruptions.
Ling plans and pricing
Pricing summary
The table below lists Singapore prices and common subscription periods as published for Ling.
Prices reflect local SGD amounts from the App Store listing and Ling pricing data.
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | S$19.98 | monthly | Full access to Ling content (varies by plan) |
| Half‑Yearly Subscription | S$59.98 | 6 | Full access to Ling content |
| Yearly Subscription | S$99.98 | annual | Full access to Ling content |
| Ling Pro Yearly Subscription | S$79.98 | annual | Pro content access (all languages) |
| Monthly Language Learning Plan | S$12.48 | monthly | Lower‑priced monthly plan variant |
Your consumer rights in Singapore
Ling’s published policy
Ling’s policy states users generally cannot claim refunds for digital content delivered immediately unless exceptional circumstances apply.
Exceptions include prolonged unavailability (>48 hours) or technical issues; report problems quickly and contact support within 7 days where possible.
What to do if you believe you have a legal claim
If you think a statutory consumer right applies, gather purchase receipts and correspondence before contacting Ling support or consumer authorities.
This guide is informational and not legal advice; contact a legal advisor or Singapore consumer protection authority for confirmation of statutory rights.
Customer experiences
Positive feedback
Users rate Ling highly in Singapore for its clean interface and range of languages, with positive comments about lesser‑taught languages.
Some learners appreciate options for languages such as Tamil and Malay and find the app useful for practice.
Negative feedback
Reported issues include technical problems such as app hanging or crashing after lessons and formatting bugs in right‑to‑left scripts.
Other concerns include occasional content accuracy problems and requests for deeper grammatical explanations in certain languages.
Documentation checklist
What to collect before contacting support
- Purchase receipt or transaction ID (App Store or Google Play receipt).
- Account email used for Ling and platform account details (Apple ID / Google account).
- Date of purchase and subscription plan name.
- Screenshots of subscription page or billing history showing the active subscription.
- Clear description of the issue and desired outcome (cancel only or refund request).
Where to send documentation
Send documentation and refund requests to [email protected] for Google Play and Ling Web purchases.
For App Store purchases, use Apple's refund/reporting process; include any supporting screenshots when contacting Apple.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the Ling app does not cancel subscriptions. Users must cancel through the App Store, Google Play, or Ling Web settings.
Expecting Ling to cancel App Store subscriptions
Many users try to contact Ling to cancel iOS subscriptions; Apple controls App Store billing and must be used to cancel.
Also, missing deadline windows for refund requests (e.g., 30 days for Google Play/web) is a common error - act promptly if you want a refund.
Comparative recap
At-a-glance comparison
The table below compares cancellation method, refundability and access after cancellation for each purchase channel.
Use it to choose the correct cancellation path based on where you bought Ling.
| Platform | How to cancel | Refund possibility | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in Settings (Settings → [your name] → Subscriptions → Ling) | Refunds must be requested from Apple; Ling cannot refund App Store purchases | Access remains until Apple ends current billing period |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Ling → Cancel Subscription | Ling may refund if requested within 30 days via [email protected]; subject to Google/payment timing | Access remains until end of paid period |
| Ling Web | Log in to Ling Web → Profile → Settings → Cancel subscription | Full refund may be provided if requested within 30 days via [email protected] (5 - 10 business days typical) | Cancellation stops future renewals; access handling depends on account status and purchase timing |
After cancelling
Contact and follow-up
If you need help cancelling or want to request a refund for Google Play or Ling Web purchases, email [email protected] with your documentation.
Keep a copy of any support ticket or correspondence until the issue is fully resolved.
Helpful official links
- Ling cancellation page
- Ling refund policy summary
- Ling help: subscriptions & pricing
- Ling on the Singapore App Store
Address
Physical address
No public postal or physical address for Ling (Simya Labs) was found in the official documentation.
If you require written correspondence, contact [email protected] to request the correct mailing details or next steps.
Support channels
Primary support contact: [email protected] for refund requests and billing help (Google Play and Ling Web purchases).
For App Store billing questions or refunds, use Apple’s App Store support and your Apple ID purchase history.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.