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Cancel LUMOSITY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lumosity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lumosity: Easy Method
What is Lumosity
Service overview
Lumosity is an online platform and mobile app that offers brain training games and mindfulness content designed to practice skills such as memory, attention, and problem solving.
How people use it
Users subscribe for guided daily exercises and optional mindfulness sessions via Lumosity Mind. The core brain-training app is typically shown with USD pricing, while Lumosity Mind has SGD-listed plans.
How to cancel Lumosity
Cancel on the web (Lumosity.com)
- Log into your account at Lumosity.com.
- Click your name, go to Account Settings → Billing Information → Manage Billing.
- Select Cancel Auto‑Renewal, then confirm to stop future charges.
Cancel from mobile (Android / iOS)
- Android (in-app): Open the Lumosity app, go to Settings, toggle the Auto‑Renewal slider off, and confirm the cancellation.
- Google Play: Visit payments.google.com, sign in, go to Bills and accounts, find Lumosity, and cancel the subscription there.
- iOS (Apple App Store): On your device go to Settings → iTunes & App Store → Tap Apple ID → View Apple ID → Subscriptions → Select Lumosity → Cancel Subscription.
What happens when you cancel
Access after cancellation
After cancelling auto‑renewal, you generally retain access to paid features until the end of your current billing period.
Billing and data
Cancelling prevents future automatic charges but does not automatically issue refunds. Account data and progress are typically retained under your account terms unless you request deletion.
Will I get a refund?
General refund rules
Lumosity offers a 30‑day, 100% money‑back guarantee for eligible long‑term plans (yearly, two‑year, lifetime) purchased on Lumosity.com and via Google Play.
Important exceptions
- Monthly plans are non‑refundable.
- Renewals of eligible plans may be refundable if requested within 30 days for eligible web purchases; no partial or prorated refunds.
- Apple App Store purchases are not refundable via Lumosity - refund requests for Apple purchases must go through Apple per Apple Media Terms.
Lumosity plans and pricing
Displayed plans
The following Lumosity Mind pricing in Singapore (SGD) is provided from available data for the mindfulness product.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Lumosity Mind - Monthly | S$16.48 | monthly | Full access to mindfulness sessions via Lumosity Mind |
| Lumosity Mind - Yearly | S$80.98 | annual | Full access to mindfulness sessions via Lumosity Mind |
Your consumer rights in Singapore
Legal protection
Singapore consumers are protected under the Consumer Protection (Fair Trading) Act (CPFTA), which covers unfair practices, false representations, and unreasonable contract terms.
Digital services and refunds
There is no statutory 14‑day cooling‑off period for online digital services in Singapore, so refunds depend on the seller’s published policy.
If Lumosity does not follow its published cancellation or refund terms (for example, charges after cancellation), consumers in Singapore may lodge complaints with local consumer protection bodies.
Customer experiences
Positive feedback
Some users praise the games for being enjoyable and report perceived long‑term benefits from regular use in isolated cases.
Negative feedback
Frequent complaints include unexpected auto‑renewal charges, difficulty cancelling, slow customer support response, and disputes over refunds or service quality.
Documentation checklist
What to gather before you contact support
- Account email or username used with Lumosity.
- Payment receipts or transaction IDs showing the charge to be disputed.
- Proof of cancellation attempt (screenshots of settings or confirmation messages).
- Information on the platform used to subscribe (Web, Google Play, or Apple App Store).
Optional supporting items
- Dates of renewal and the amount charged.
- Any correspondence with Lumosity support.
- Device information and app version if the issue involves the mobile app.
Common mistakes
Not checking where you subscribed
Many users try to cancel inside the app but actually subscribed via Apple or Google Play, so the subscription must be cancelled through the store used to purchase.
Assuming cancellation equals refund
Users sometimes assume cancelling will automatically refund recent charges. In many cases refunds are subject to Lumosity’s eligibility rules or the store’s refund process.
Comparative recap
Quick comparison
| Channel | Refund policy | Period |
|---|---|---|
| Lumosity.com (web) | 30‑day, 100% refund for eligible long‑term plans; monthly non‑refundable. | annual |
| Google Play (Android) | Eligible long‑term plans follow the 30‑day policy; follow payments.google.com for cancellation. | annual |
| Apple App Store (iOS) | Refunds must be requested from Apple; Lumosity cannot issue Apple purchases refunds. | monthly/annual |
After cancelling
Next steps
- Keep receipts and cancellation confirmation until the billing cycle ends and any disputes are resolved.
- If you were charged after cancelling, collect evidence (screenshots, receipts) and contact support or the payment provider used.
Helpful links
- Lumosity Mind on the App Store (SG)
- Lumosity - Brain Training on the App Store (US)
- User reviews on Trustpilot
- Independent review
Address
Corporate address
Lumos Labs (Lumosity) - 140 New Montgomery Street, Floor 19, San Francisco, CA 94105, United States.
When to use the address
You may use the corporate address for formal written correspondence if other support channels do not resolve billing or contractual disputes.