Cancellation Perlego: Easy Method

What is Perlego

Overview

Perlego is an online subscription service that provides unlimited access to a large catalogue of academic and textbook titles. It is designed for students and professionals who prefer streaming and downloading books to buying individual copies.

Key features

• Browser-based reading, offline downloads, highlighting and notes.
• Subscription access to textbooks rather than one-off purchases.

How to cancel Perlego

Cancel via the Perlego website (recommended)

• Log in → Account Settings → Subscription tab → Manage → Cancel subscription → Confirm cancel.
• Use a web browser (desktop or mobile). Perlego’s help article explains these steps in detail: Perlego: Cancel your subscription.

If you purchased via App Store or Google Play

• Subscriptions bought through Apple or Google must be cancelled through Apple/Google’s subscription system.
• Perlego cannot cancel App Store or Google Play subscriptions on your behalf; follow Apple/Google instructions for managing subscriptions instead.

Institution-provided subscriptions

• Access provided by an institution (library, university) is managed by that institution and typically cannot be cancelled in your Perlego account.
• Contact your institution’s admin or library team if you need earlier termination or changes.

What happens when you cancel

Access after cancellation

After cancelling a Perlego web subscription, you will keep access until the end of your current paid billing cycle.

You will receive a confirmation email once cancellation is complete.

Renewal and billing

Cancelling prevents future automatic renewals but does not automatically refund already-paid periods (see refund rules).

If you purchased via Apple or Google, billing and renewals are handled through those platforms.

Account and data

Cancelling a subscription does not necessarily delete your account or saved notes/highlights unless you request account deletion.

To remove your account entirely, follow the deletion instructions in Perlego’s help centre or contact support.

Will I get a refund?

14-day money-back guarantee (web, first-time purchase only)

• New users who bought on the web can request a refund within 14 days of the first charge.
• Refunds are not automatic; you must email Perlego support with required details.

How to request a web refund

• Email support and include: your account email, full name, date of the last charge, last four digits of the card used, plan type, and receipt IDs.
• Refunds are processed to the original payment method and typically appear within 10 working days once approved.

App Store / Google Play purchases

• Refunds for purchases made through Apple or Google are handled by Apple/Google and not processed by Perlego.
• Follow Apple or Google refund procedures for those purchases.

For Perlego’s refund policy details see: Perlego: Refund policy.

Perlego plans and pricing

Pricing summary

No official Singapore-dollar prices are published. The figures below are estimates converted from reported USD prices.

Estimated plans

Your consumer rights in Singapore

Key expectations under Singapore law

There is no Perlego-specific Singapore policy in the verified sources, but consumer protections under Singapore law generally cover unfair practices.

Expectations include protection against misleading automatic renewals and rights to fair treatment when disputes arise.

How to escalate a dispute

• First contact Perlego support with full documentation of the issue and request resolution.
• If unresolved, you may escalate using Singapore consumer dispute channels such as CASE (Consumers Association of Singapore).

Practical tips for Singapore users

• Keep records of cancellation confirmations, receipts and communication with Perlego.
• Verify whether your subscription was purchased via web or a mobile platform (Apple/Google) before seeking refunds.

Customer experiences

Positive feedback

• Users praise Perlego’s large academic/textbook catalogue and value versus buying single books.
• Features frequently commended include read-aloud, highlighting, notes and offline access.

Negative feedback

• Some users report being charged after believing they had cancelled, often due to account or email mismatches.
• Others mention difficulties obtaining refunds when the 14-day window has passed or when purchases were made via app stores.

Balanced takeaway

Many users report good support experiences and fast resolution, but there are recurring issues around platform-specific subscriptions and billing confusion.

Check your purchase platform and keep confirmation emails to reduce disputes.

Documentation checklist

What to prepare for cancellation

• Account email and full name used on the Perlego account.
• Subscription type (monthly or annual) and purchase platform (web, Apple, Google, institution).

What to prepare for a refund request

• Date of the first/last charge and receipt IDs.
• Last four digits of the card used and any confirmation emails or screenshots.

Supporting evidence for disputes

• Cancellation confirmation email or screenshots showing cancellation steps completed.
• Correspondence with Perlego support and any case/reference numbers.

Common mistakes

Canceling in the wrong place

A common error is attempting to cancel via the Perlego mobile app when the subscription was purchased on the web or via Apple/Google.

Always check which platform charged you before attempting cancellation.

Missing the refund window or using the wrong account

Users sometimes miss the 14-day web refund window or request refunds through Perlego for app-store purchases, which Apple/Google control.

Also watch for multiple accounts or email mismatches that can make it look like a subscription remains active after cancellation.

Comparative recap

Quick comparison

The table below summarises cancellation and refund handling by channel to help you choose the correct route.

How to interpret the table

Check the “How to cancel” column for the correct cancellation steps for your purchase platform.

Use the “Refund window” column to identify whether Perlego or a third party manages refunds.

After cancelling

Confirm cancellation

• Wait for Perlego’s cancellation confirmation email and save it for your records.
• Check that future automatic charges have stopped on your bank or card statements.

Need more help?

• Perlego cancellation help: Cancel your subscription.
• Perlego refund policy: Refund policy.

Escalation

If Perlego support does not resolve a billing dispute, collect all documentation and consider contacting consumer dispute channels in Singapore such as CASE.

Keep clear records of dates, screenshots and email threads if you plan to escalate.

Address

Registered address

Perlego Ltd, Registered address: 26‑27 Hatton Garden, London, EC1N 8BR, United Kingdom.

Other corporate addresses (reported)

Alternative corporate or registered addresses have been reported in public records (for example in Finsbury Square and Holborn). For postal cancellations or legal correspondence, verify the correct address with Perlego directly.