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Cancel PRODIGY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Prodigy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prodigy: Easy Method
What is Prodigy
Overview
Prodigy is an adaptive, game-based learning platform focused on math (and additional subjects on paid plans) for primary and middle-school students.
It combines curriculum-aligned practice with a role-playing game format to engage learners while tracking progress and goals.
Who uses it
Parents, teachers and students use Prodigy for at-home practice or classroom activities, with memberships that add extra content and rewards.
Free access exists, but many reviewers note that premium membership unlocks additional subjects and in-game rewards.
How to cancel Prodigy
Cancel a web purchase (Parent / Teacher account)
- Sign in at your Parent or Teacher account on prodigygame.com (use the Parent or Teacher login for the account that purchased the membership).
- Go to Memberships → Manage → Cancel to stop auto-renewal; access remains until the end of the current paid term.
- If you need help, consider contacting Prodigy support directly for assistance or to request a refund within the allowed window.
Cancel an iOS / App Store purchase
- Open your iPhone/iPad Settings → tap your Apple ID → Subscriptions and cancel the Prodigy subscription there.
- You cannot cancel App Store subscriptions from inside the Prodigy app or via the Prodigy website; Apple handles these transactions.
Cancel an Android / Google Play purchase
- Open the Google Play Store → Menu → Subscriptions and select the Prodigy subscription to cancel.
- Follow Google Play’s cancellation flow; Prodigy cannot cancel Google Play subscriptions on your behalf.
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewals but does not immediately remove access.
You retain membership benefits until the end of the current paid billing term.
Billing and renewal
After cancellation the subscription will not renew at the next billing date; no further charges should be made for that subscription period.
For App Store or Google Play purchases, billing and renewals are controlled by Apple or Google respectively.
Data and account
Your Prodigy account and progress data remain intact after cancelling the paid membership.
You can still log in with the free tier unless you specifically request account deletion from support.
Will I get a refund?
Web purchase refund policy
- Full refunds are only available if explicitly requested via Prodigy support within the refund window.
- Refund windows: within 15 days for monthly subscriptions, or within 30 days for 6‑month or annual terms.
- Simply cancelling the subscription does not automatically trigger a refund; you must contact support.
App Store and Google Play refunds
- App Store purchases must be refunded via Apple according to Apple’s policies; Prodigy cannot directly issue refunds for App Store transactions.
- Google Play refunds follow Google Play’s own refund policies and processes.
After the refund window
- After the stated windows (15 or 30 days), Prodigy generally does not offer refunds or prorated credits.
- Prodigy’s Terms of Use specify that fees are non-refundable to the fullest extent permitted by law.
Prodigy plans and pricing
Pricing summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Core (Math only) | ≈ SGD 13.43/month (monthly) or ≈ SGD 6.63/month equivalent (annual) | Monthly / Annual | One game (Math), up to 350 Magicoins/month, progress tracking & goals |
| Plus (Math & Science) | ≈ SGD 20.18/month (monthly) or ≈ SGD 10.00/month equivalent (annual) | Monthly / Annual | One game, 2 subjects (Math & Science), more Magicoins, Mythical Epics, rewards |
| Ultra (Math, Science & English) | ≈ SGD 26.93/month (monthly) or ≈ SGD 13.37/month equivalent (annual) | Monthly / Annual | Two games, three subjects, up to 720+880 Magicoins, pets/gear/epics, full tracking |
Notes on pricing
Prodigy lists prices in USD on its site; the SGD figures above use an approximate conversion (~1 USD = 1.35 SGD).
Actual charges via the App Store may vary slightly due to local taxes or exchange rounding.
Your consumer rights in Singapore
Terms and stated policy
Prodigy’s Terms of Use state that, unless otherwise specified, fees are non-refundable to the fullest extent permitted by law.
Refer to the company terms for contractual details and any stated refund windows.
Statutory consumer protections
Consumers in Singapore may have rights under the Consumer Protection (Fair Trading) Act if services were misrepresented or practices are unfair.
If you believe a seller’s practices are misleading, you may consider filing a complaint with local consumer protection authorities or seeking advice from a consumer rights organisation.
Practical steps if you have a dispute
- Gather purchase records, screenshots and communication with Prodigy support.
- Contact Prodigy support first, then escalate to a local consumer agency if unresolved.
Customer experiences
Positive feedback highlights
Many reviewers praise Prodigy’s engaging gameplay and useful classroom tools, noting high engagement among younger students.
Some users report fast, helpful customer service and smooth cancellations or refunds when charged accidentally.
Common criticisms
Frequent complaints focus on aggressive monetisation, paywalls and a sense that major content is behind paid tiers.
Other reviewers mention frustrations with membership-heavy mechanics, perceived unfair matchmaking for non-members, and difficulties securing refunds in some cases.
Where to read reviews
- Trustpilot (play.prodigygame.com) - many customer service and engagement comments.
- Common Sense Media - parent reviews on engagement and monetisation.
Documentation checklist
Before contacting support
- Account email or username used for the Prodigy purchase.
- Order number, receipt or transaction date (from Apple/Google/bank/email receipt).
- Payment method (App Store, Google Play, credit card via web).
Helpful extras
- Screenshots of billing statements, subscription pages, or in-app receipts.
- Clear description of the issue, desired outcome (cancel, refund, troubleshooting).
Common mistakes
Attempting to cancel the wrong place
Example: cancelling via the Prodigy website when the subscription was purchased through Apple or Google.
Result: the App Store or Google Play subscription will continue to renew unless cancelled in their stores.
Assuming cancellation equals refund
Example: users cancel and expect an automatic refund or prorated credit.
Result: Prodigy requires an explicit refund request within specified windows; cancel alone does not create a refund.
Missing account details
Example: contacting support without transaction IDs or the correct account email can delay resolution.
Result: delays in verification and slower refund or cancellation processing.
Comparative recap
Quick comparison table
| Aspect | What to expect |
|---|---|
| Cancellation method | Web: cancel in account memberships; iOS: cancel via Apple Subscriptions; Android: cancel via Google Play. |
| Refund availability | Web refunds possible if requested within 15 days (monthly) or 30 days (6‑month/annual); App Store refunds via Apple. |
| Access after cancel | Access continues until the end of the current paid term even after cancellation. |
| Pricing | Tiered plans (Core, Plus, Ultra) with monthly or annual billing; approximate SGD equivalents provided above. |
Key takeaways
Cancel in the correct store for your purchase type and request refunds promptly if eligible.
Keep receipts and account details ready to speed up support requests.
After cancelling
Check your billing
Verify that no further renewals are scheduled and that you received any confirmation emails about cancellation.
If charged after cancellation, gather receipts and contact support promptly.
Helpful links
Address
Singapore office
Love Nature Pte. Ltd. (Prodigy-related contact) - 10 Ubi Crescent #07-38 Ubi Techpark, Singapore 408564.
Use this address for reference; support and billing are primarily handled online through your account or platform (Apple/Google).
Contact reminders
For fastest resolution, use in-app or website support channels and include transaction details and screenshots.
If you have a legal or consumer-protection concern, consider contacting local consumer authorities after attempting direct resolution with Prodigy.