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Cancel SUPERPROF
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Superprof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Superprof: Easy Method
What is Superprof
Service overview
Superprof is an online marketplace that connects students and tutors for private lessons across many subjects.
Students can find local or online tutors and arrange one-to-one sessions; tutors set their own hourly rates.
How the platform works
Superprof operates via user accounts where students contact tutors or subscribe to passes to access multiple tutor contacts.
Platform fees (e.g., Student Pass, Tutor Premium Pass) cover access and promotional features; lesson payments and schedules are arranged between student and tutor.
How to cancel Superprof
Cancelling an individual lesson (web platform)
- Go to your lesson page in your Superprof account.
- Open the scheduled lesson's options and select "cancel lesson".
- Before confirming, review the displayed refund amount based on the tutor's policy, then confirm cancellation.
Cancelling subscriptions or passes
- To stop recurring access (Student Pass or Tutor Premium Pass), cancel the subscription by following the account/subscription management steps in your Superprof account.
- If you wish to exercise your withdrawal right for a digital subscription, notify Superprof within 14 days (by email or postal mail where applicable).
What happens when you cancel
Access after cancellation
If you cancel a lesson or subscription, access to newly scheduled features or the ability to contact new tutors stops as of the cancellation effective date.
Already accepted tutor contact details or ongoing lesson arrangements may remain active depending on timing and the platform’s rules.
Renewals and ongoing charges
Subscriptions typically renew automatically unless cancelled before the renewal date; cancelling stops future renewals but does not always trigger a refund.
Check your account for the exact cancellation effective date and any prorated charges if you already used the service.
Will I get a refund?
Lesson cancellations - standard rule
Lessons cancelled more than 24 hours before the scheduled time on the web platform qualify for a full refund.
Refunds for those early cancellations are processed and usually appear in the student’s registered account within 3 - 5 working days.
Late cancellations and exceptions
- If a lesson is cancelled within 24 hours, the tutor’s individual cancellation policy applies (0%, 50% or 100% compensation set by the tutor).
- For digital subscriptions, a 14‑day right of withdrawal generally allows a refund if unused; if you used the service before withdrawal, Superprof may deduct a prorated amount and refund the remainder.
- Once the Student Pass contact details have been transmitted (i.e., tutor accepted), refunds are typically not provided except in limited cases where the tutor is unavailable due to their fault and proof is supplied.
Superprof plans and pricing
Platform plans (pricing data)
| Plan | Price | Period | Features |
|---|---|---|---|
| Student Pass | S$33.00 | Monthly | Allows contacting unlimited tutors via the Superprof platform |
| Tutor Premium Pass | S$195.00 | Annual | Ad highlighted for 1 year, priority treatment, option to forgo first free lesson, detailed stats, events, zero commission on lessons |
Note on lesson pricing
Platform fees are distinct from tutor hourly rates; tutors independently set lesson prices.
Examples of tutor rates seen include ranges from about S$10/h to S$80/h depending on subject and tutor.
Your consumer rights in Singapore
Right of withdrawal for digital services
Under applicable consumer rules, subscribers normally have a 14‑day right to withdraw from digital service subscriptions with a refund if unused.
If you used the service before withdrawing (for example, you logged in or accessed features), the provider may deduct a prorated amount for that use and refund the balance.
Limits to withdrawal and refund
- Once the Student Pass contact details are transmitted (tutor accepts), the right of withdrawal generally does not apply and no refund is available, except in limited circumstances supported by proof.
- Lesson cancellations made more than 24 hours in advance generally receive full refunds; within 24 hours, the tutor’s chosen compensation policy applies.
Customer experiences
Positive feedback
Some users report successful student‑tutor matches and meaningful lesson arrangements that helped reach learning goals.
Certain tutors note they receive genuine requests and appreciate the platform’s lead generation.
Negative feedback
Many complaints focus on unclear billing, unexpected automatic renewals, and difficulty obtaining refunds or responses from customer support.
Other reported issues include non‑responsive tutors, variable tutor quality, and distrust of the platform review system.
For public user reviews and complaint summaries see community pages and dossiers linked below.
Documentation checklist
What to gather before contacting Superprof or your bank
- Account email and username used on Superprof.
- Transaction receipts, payment dates, and amounts for the lesson or subscription.
- Date and time of the cancelled lesson and any confirmation screenshots showing cancellation.
- Messages exchanged with the tutor or platform that support your refund request.
Useful supporting evidence
- Bank or card statements highlighting the charge.
- Screenshots of tutor profiles showing availability or disputed claims.
- Reference numbers for any prior support tickets or emails.
Common mistakes
Missing cancellation deadlines
A frequent error is cancelling within 24 hours without checking the tutor’s cancellation policy; this can result in partial or no refund.
Always check the listed policy before cancelling to know possible financial consequences.
Poor record-keeping and late action
Not saving receipts, confirmation emails, or message threads often weakens refund claims or disputes with the bank.
Delaying a withdrawal or dispute beyond the 14‑day window can remove options for a refund on digital subscriptions.
Comparative recap
Quick plan comparison
| Plan | Price | Period | Main benefit |
|---|---|---|---|
| Student Pass | S$33.00 | Monthly | Unlimited contacts to tutors |
| Tutor Premium Pass | S$195.00 | Annual | Promotional features and zero commission on lessons |
Refund and cancellation summary
- Lesson cancelled >24 hours: full refund (processed in ~3 - 5 working days).
- Lesson cancelled ≤24 hours: tutor policy (0%, 50%, or 100%) applies.
- Subscriptions: 14‑day withdrawal right if unused; prorated refund if used; no refund after contact details transmitted except in narrow cases.
After cancelling
Follow-up actions
After cancelling, keep all confirmation records and monitor your bank or card for the expected refund window (3 - 5 working days for lesson refunds).
If a refund does not appear, escalate with your bank or card issuer using your documentation.
Where to find user reports and complaints
See public user reviews and complaint dossiers to gauge common experiences and reported issues:
Address
Local contact address
Superprof operations in Singapore are associated with the local address below for correspondence or postal notices.
Address details
108 Rivervale Walk #15-108, Singapore 540108