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Cancel SYNTHESIS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Synthesis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Synthesis: Easy Method
What is Synthesis
Overview
Synthesis is presented as an educational platform offering live, interactive learning experiences aimed at developing critical thinking and problem-solving skills for students aged 8 - 14.
It operates on a subscription or in-app purchase model for access to its app content and enhanced features.
How it’s delivered
Access is typically via mobile apps (iOS/Android) or a web account, with purchases routed through the app stores or directly on the website where available.
Different purchase channels (Apple App Store, Google Play, website) affect how you manage or refund a subscription.
How to cancel Synthesis
Cancel via iOS (Apple App Store)
- On your iOS device open Settings → tap your name → Subscriptions → Synthesis.
- Select the subscription and tap Cancel. Cancellation takes effect at the end of the current billing period.
- More step-by-step guidance is available: cancel via Apple instructions.
Cancel via Android (Google Play)
- Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Synthesis → tap Cancel.
- Cancellation becomes effective at the end of the current billing cycle.
- Details and reminders are summarised here: Google Play cancel guide.
Cancel via website (web purchase)
- Sign in to your Synthesis account on the website, go to Account or Billing settings, and select Cancel subscription.
- Cancellations made on the website are typically effective at the end of your current billing period.
- See the consolidated cancellation notes here: web cancellation steps.
What happens when you cancel
Access after cancellation
When you cancel, access generally continues until the end of the current billing period or until the end of the time covered by a one-time in-app purchase.
You will not be billed again after cancellation takes effect, but you retain access until the paid period expires.
Renewal and billing
Auto-renewal is stopped upon cancellation; however the effective stop date is the period end, not immediate termination of service.
Check your App Store or Google Play subscription list or your website billing page for the exact end date.
Data and account retention
Cancelling a subscription does not always delete your account or associated data automatically.
If you want data removed, contact Synthesis support and request account deletion according to their policies.
Will I get a refund?
Standard refund policy
- Full refund is available if you cancel within the first 30 days after your first payment.
- After 30 days no prorated refunds are provided under Synthesis’s stated terms.
- Service-outage - related refunds may be granted at Synthesis’s discretion.
App store purchases and refunds
- Purchases made via Apple App Store or Google Play are subject to those stores’ refund policies.
- To request refunds for app-store purchases you must use the store’s refund channels; Synthesis cannot override store refunds.
- See the refund and cancellation summaries: app-store refund notes.
Terms and legal reference
The provider’s published terms allow a full refund within 30 days; read the legal terms for exact wording and effective dates.
Full terms can be consulted here: Synthesis / related Terms.
Synthesis plans and pricing
Available plan (Singapore App Store)
Below is the pricing information available from the Singapore app listing. Only confirmed items are shown.
One-time purchase details
| Plan | Price | Period | Features |
|---|---|---|---|
| Synthesis App Premium (full version) | S$39.98 | One-time In-App Purchase | Full Synthesis repertory edition 2009V with 41 chapters, veterinary rubrics, clipboard, bookmarks, search and material medica premium features |
Your consumer rights in Singapore
Key statutory protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act for unfair practices and misrepresentations.
If a digital service fails to meet reasonable quality or fitness expectations you may have remedies under local law.
How this affects refunds and cancellations
- A provider’s contract terms (e.g., no prorated refunds) may be limited by statutory consumer rights.
- If Synthesis fails to provide services with reasonable care, you may be entitled to remedies including repair, replacement, or refund.
Steps to enforce your rights
Keep receipts, dates, screenshots and correspondence to support any claim under Singapore consumer law.
If informal resolution fails, you can escalate to consumer advice bodies or consider small-claims procedures in Singapore.
Customer experiences
Positive feedback summary
Some users praised Synthesis’s customer service, noting prompt and effective resolution of a payment error in one reported case.
Positive reviews highlight helpful responses in individual situations.
Negative feedback summary
Other users reported poor customer support, technical problems (e.g., microphone issues), and dissatisfaction with content level or adaptability.
There are reports of billing problems, including alleged multiple charges and slow responses from support in some cases.
Sources and context
User reviews and experiences are captured on public review platforms and community forums; results vary between accounts.
For sample reviews see aggregated records: Trustpilot reviews.
Documentation checklist
What to gather before contacting support
- Account email and username used for the subscription.
- Receipt or payment confirmation (from Apple, Google Play or web invoice).
- Date of the first payment and any subsequent charges.
Useful supporting evidence
- Screenshots of subscription entries in App Store / Google Play or account Billing page.
- Copies of any communications with Synthesis support or bank statements showing charges.
Common mistakes
Assuming cancellation happens immediately
A common error is expecting immediate loss of access and immediate refund. Cancellation normally stops future renewals but preserves access until period end.
Always check the subscription end date after cancelling to avoid surprises.
Not checking where you purchased
Many users forget which channel they used to buy (App Store, Google Play, or website) and then contact the wrong support path.
Confirm the purchase source because refunds and cancellation controls depend on it.
Missing documentation
Failing to keep receipts, emails or screenshots makes it harder to request refunds or dispute charges effectively.
Save proof of purchase and any correspondence immediately after a charge appears.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund path | Period |
|---|---|---|---|
| Apple App Store (iOS) | iOS Settings → [Your name] → Subscriptions → Synthesis | Request refunds via Apple if eligible (App Store policy) | End of current billing period |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Synthesis | Request refunds via Google Play if eligible (Play policy) | End of current billing cycle |
| Website (web) | Sign in → Account or Billing settings → Cancel subscription | Follow provider terms; refunds per provider policy | End of current billing period |
Notes on choice
Choose the cancellation route that matches your purchase channel to ensure the action and any refund requests are correctly processed.
If unsure, check receipts or the billing history in your device’s subscription settings first.
After cancelling
What to monitor
- Watch for the subscription end date and confirm that no further renewals occur.
- Monitor your bank or card statement for unexpected charges after cancellation.
Where to get further help
- If you need step-by-step cancellation guidance, see: Postclic cancellation guide.
- For terms and refund policy details, review: Terms and legal information.
- Check user reports and experiences here: Trustpilot reviews.
Escalation options
If you cannot resolve a billing or refund issue with Synthesis or the app store, contact your card issuer or local consumer protection body for advice.
Keep all documentation to support any dispute or complaint process.
Address
Listed contact address
3 Temasek Boulevard #01‑643, Suntec City East Wing Tower 4, Singapore 038983
This address is drawn from available directory information and may relate to an entity using the Synthesis name; confirm contact details with your purchase receipts.
How to use the address
Use this address when you need a physical contact point for correspondence, or when required by a dispute form; verify against your invoice or account details first.
If you require official company contact or support channels, refer to the purchase confirmation or the app store listing used at the time of purchase.