Cancellation Synthesis: Easy Method

What is Synthesis

Overview

Synthesis is presented as an educational platform offering live, interactive learning experiences aimed at developing critical thinking and problem-solving skills for students aged 8 - 14.

It operates on a subscription or in-app purchase model for access to its app content and enhanced features.

How it’s delivered

Access is typically via mobile apps (iOS/Android) or a web account, with purchases routed through the app stores or directly on the website where available.

Different purchase channels (Apple App Store, Google Play, website) affect how you manage or refund a subscription.

How to cancel Synthesis

Cancel via iOS (Apple App Store)

• On your iOS device open Settings → tap your name → Subscriptions → Synthesis.
• Select the subscription and tap Cancel. Cancellation takes effect at the end of the current billing period.
• More step-by-step guidance is available: cancel via Apple instructions.

Cancel via Android (Google Play)

• Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Synthesis → tap Cancel.
• Cancellation becomes effective at the end of the current billing cycle.
• Details and reminders are summarised here: Google Play cancel guide.

Cancel via website (web purchase)

• Sign in to your Synthesis account on the website, go to Account or Billing settings, and select Cancel subscription.
• Cancellations made on the website are typically effective at the end of your current billing period.
• See the consolidated cancellation notes here: web cancellation steps.

What happens when you cancel

Access after cancellation

When you cancel, access generally continues until the end of the current billing period or until the end of the time covered by a one-time in-app purchase.

You will not be billed again after cancellation takes effect, but you retain access until the paid period expires.

Renewal and billing

Auto-renewal is stopped upon cancellation; however the effective stop date is the period end, not immediate termination of service.

Check your App Store or Google Play subscription list or your website billing page for the exact end date.

Data and account retention

Cancelling a subscription does not always delete your account or associated data automatically.

If you want data removed, contact Synthesis support and request account deletion according to their policies.

Will I get a refund?

Standard refund policy

• Full refund is available if you cancel within the first 30 days after your first payment.
• After 30 days no prorated refunds are provided under Synthesis’s stated terms.
• Service-outage - related refunds may be granted at Synthesis’s discretion.

App store purchases and refunds

• Purchases made via Apple App Store or Google Play are subject to those stores’ refund policies.
• To request refunds for app-store purchases you must use the store’s refund channels; Synthesis cannot override store refunds.
• See the refund and cancellation summaries: app-store refund notes.

Terms and legal reference

The provider’s published terms allow a full refund within 30 days; read the legal terms for exact wording and effective dates.

Full terms can be consulted here: Synthesis / related Terms.

Synthesis plans and pricing

Available plan (Singapore App Store)

Below is the pricing information available from the Singapore app listing. Only confirmed items are shown.

One-time purchase details

Your consumer rights in Singapore

Key statutory protections

Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act for unfair practices and misrepresentations.

If a digital service fails to meet reasonable quality or fitness expectations you may have remedies under local law.

How this affects refunds and cancellations

• A provider’s contract terms (e.g., no prorated refunds) may be limited by statutory consumer rights.
• If Synthesis fails to provide services with reasonable care, you may be entitled to remedies including repair, replacement, or refund.

Steps to enforce your rights

Keep receipts, dates, screenshots and correspondence to support any claim under Singapore consumer law.

If informal resolution fails, you can escalate to consumer advice bodies or consider small-claims procedures in Singapore.

Customer experiences

Positive feedback summary

Some users praised Synthesis’s customer service, noting prompt and effective resolution of a payment error in one reported case.

Positive reviews highlight helpful responses in individual situations.

Negative feedback summary

Other users reported poor customer support, technical problems (e.g., microphone issues), and dissatisfaction with content level or adaptability.

There are reports of billing problems, including alleged multiple charges and slow responses from support in some cases.

Sources and context

User reviews and experiences are captured on public review platforms and community forums; results vary between accounts.

For sample reviews see aggregated records: Trustpilot reviews.

Documentation checklist

What to gather before contacting support

• Account email and username used for the subscription.
• Receipt or payment confirmation (from Apple, Google Play or web invoice).
• Date of the first payment and any subsequent charges.

Useful supporting evidence

• Screenshots of subscription entries in App Store / Google Play or account Billing page.
• Copies of any communications with Synthesis support or bank statements showing charges.

Common mistakes

Assuming cancellation happens immediately

A common error is expecting immediate loss of access and immediate refund. Cancellation normally stops future renewals but preserves access until period end.

Always check the subscription end date after cancelling to avoid surprises.

Not checking where you purchased

Many users forget which channel they used to buy (App Store, Google Play, or website) and then contact the wrong support path.

Confirm the purchase source because refunds and cancellation controls depend on it.

Missing documentation

Failing to keep receipts, emails or screenshots makes it harder to request refunds or dispute charges effectively.

Save proof of purchase and any correspondence immediately after a charge appears.

Comparative recap

Quick comparison

Notes on choice

Choose the cancellation route that matches your purchase channel to ensure the action and any refund requests are correctly processed.

If unsure, check receipts or the billing history in your device’s subscription settings first.

After cancelling

What to monitor

• Watch for the subscription end date and confirm that no further renewals occur.
• Monitor your bank or card statement for unexpected charges after cancellation.

Where to get further help

• If you need step-by-step cancellation guidance, see: Postclic cancellation guide.
• For terms and refund policy details, review: Terms and legal information.
• Check user reports and experiences here: Trustpilot reviews.

Escalation options

If you cannot resolve a billing or refund issue with Synthesis or the app store, contact your card issuer or local consumer protection body for advice.

Keep all documentation to support any dispute or complaint process.

Address

Listed contact address

3 Temasek Boulevard #01‑643, Suntec City East Wing Tower 4, Singapore 038983

This address is drawn from available directory information and may relate to an entity using the Synthesis name; confirm contact details with your purchase receipts.

How to use the address

Use this address when you need a physical contact point for correspondence, or when required by a dispute form; verify against your invoice or account details first.

If you require official company contact or support channels, refer to the purchase confirmation or the app store listing used at the time of purchase.