Cancellation 1Life: Easy Method

What is 1Life

Overview

1Life in the context of Singapore (onelife.sg) operates primarily as an online retail shop for physical goods rather than a subscription service.

The site’s publicly stated policies focus on order returns and refunds rather than subscription cancellation procedures.

Business type

onelife.sg appears to be a retailer selling physical products through an online storefront.

There is no publicly available evidence that OneLife Singapore manages app‑based subscriptions via the App Store or Google Play.

How to cancel 1Life

If you purchased from onelife.sg (retail order)

• Review the seller’s Return & Refund Policy as your first step: onelife.sg Refund Policy.
• Initiate a return within 7 calendar days of receipt for expired, missing, incorrect or damaged items.
• Prepare the item unused, in original packaging and include proof of purchase before sending it back.
• Return shipping is normally at your expense unless the seller states otherwise for the specific case.

If you think you have a subscription or app charge

• No public information indicates onelife.sg provides app‑store subscriptions; check your App Store or Google Play subscriptions if you see recurring charges.
• If a third party billed you and you cannot identify it, check your card statement for merchant details and contact your card issuer for disputes.

What happens when you cancel

Orders and access

For retail returns, "cancelling" effectively means returning the purchased item and asking for a refund per the seller’s policy.

Cancellation of an order that has already shipped may be treated as a return rather than an immediate refund.

Account and data

Returning an item does not necessarily delete your account or personal data from the merchant’s systems.

If you need account closure or data deletion, contact the seller directly; that process is separate from the returns process.

Will I get a refund?

Standard return and refund policy

OneLife Singapore’s published policy allows returns for expired, missing, incorrect or damaged items within 7 calendar days of receipt.

Refunds are considered on a case‑by‑case basis and require items to be unused, in original packaging, with proof of purchase.

See the official policy: onelife.sg Refund Policy.

Exceptions, timing and shipping

• Return shipping is generally the customer’s responsibility unless the merchant specifies otherwise for that case.
• Refund timing depends on your card issuer or the payment method used and may take several business days to appear.
• There is no mention in OneLife Singapore’s policy of a 14‑day statutory cooling‑off or "free‑look" period for retail goods.

1Life plans and pricing

Available plans (as listed in verified sources)

Notes on pricing

These prices are taken from the verified 1Life software pricing source and appear to reflect enterprise workplace safety software offerings.

No SGD pricing for 1Life software or any consumer app in Singapore was found in the verified sources.

Source for software pricing: 1Life software pricing.

Your consumer rights in Singapore

Returns and cooling‑off rules

OneLife Singapore’s return window is the only refund‑related term publicly documented for onelife.sg (7 calendar days from receipt).

There is no public statement from onelife.sg indicating a broader statutory cooling‑off period for its retail goods.

Life insurance free‑look does not apply

Singapore’s life insurance free‑look guidance (typically 14 days) applies to regulated life insurance products, not to online retail purchases.

For information about free‑look on life insurance (not applicable to onelife.sg retail goods) see: MoneySense - Insurance basics.

Customer experiences

Public reviews and availability

There are no publicly verified customer review summaries for OneLife Singapore in the provided sources.

Because public review data is not available in the verified dataset, rely on the seller’s policy and direct contact for resolution.

What to watch for

Common practical issues include missed return windows, insufficient proof of purchase, and additional return shipping costs.

Document problems clearly (photos, timestamps) when reporting damaged, incorrect or missing items to speed resolution.

Documentation checklist

Before requesting a return

• Order number or invoice.
• Proof of purchase (receipt, payment confirmation).
• Date you received the item and description of the issue.

For damaged, missing or incorrect items

• Photographs showing the damage or incorrect item.
• Original packaging and product labels where possible.
• Any correspondence with the seller about the problem.

Common mistakes

Missing the return deadline

Example: Waiting more than 7 calendar days after receipt before contacting the seller will commonly disqualify a return under the stated policy.

Always note delivery receipt dates and act promptly if an issue arises.

Poor documentation or packaging

Example: Sending back an item without original packaging, labels, or photos of defects can delay or void a refund request.

Keep all packaging and take clear photos immediately when you discover a problem.

Comparative recap

Quick comparison table

How to use this recap

Use the table to identify which product or merchant your transaction relates to before starting cancellation or refund steps.

If in doubt about the merchant identity on your card statement, contact your card issuer for clarification.

After cancelling

What to expect next

After you submit a return, retain proof of shipment and monitor your payment method for the refund to appear per the seller’s stated timing.

If a refund does not appear in a reasonable time, follow up with the seller and, if needed, your payment provider.

Helpful links

• onelife.sg Refund Policy - official return and refund terms for OneLife Singapore retail purchases.
• MoneySense - Insurance basics - reference on free‑look for life insurance (not applicable to onelife.sg retail sales).
• 1Life software pricing - verified source for enterprise software pricing (separate product/entity).

Address

Head office (listed)

Fu Fong Trading Pte Ltd, 221 Henderson Road, #02-02, Singapore 159557.

How to contact

For returns or cancellations related to onelife.sg purchases, follow the seller’s published Return & Refund Policy and contact the seller via the channels provided on their website.

For suspected unauthorised charges or unclear merchant identity, contact your card issuer or payment provider for dispute guidance.