Cancellation Aia: Easy Method

What is Aia

Overview

AIA is a major insurer offering life, health and investment-linked plans to customers in Singapore and the region.

Products include term life, medical coverage, investment-linked policies (ILPs) and membership services such as AIA Vitality.

Services provided

AIA handles policy issuance, claims, customer service and in-person support through service centres in Singapore.

Some digital purchases or subscriptions (AIA+ app, in-app services) are billed through platform stores such as Apple and Google Play.

How to cancel Aia

Cancel App Store (Apple) subscriptions

• Open your Apple ID subscription settings in the App Store and cancel the AIA+ subscription there.
• Do not rely on deleting or uninstalling the AIA+ app - that does not stop billing.
• For Apple billing questions or refunds, use Apple's billing support: Apple billing support.

Cancel Google Play subscriptions

• Cancel via Google Play subscriptions settings on your device or at play.google.com.
• Uninstalling the app does not stop Google Play billing; you must cancel the subscription from Google.
• Request platform refunds directly from Google Play if needed.

Canceling AIA policies or services (web / in person)

• Policy or service cancellations generally require written instruction or an in‑person visit to an AIA customer service centre.
• The AIA+ app cannot be used to cancel most policies; contact AIA in writing or go to a service centre for formal requests.
• If agents are unresponsive, submit a written cancellation instruction or visit the service centre to complete the process.

What happens when you cancel

Coverage and access

When you cancel a policy, coverage typically stops from the cancellation effective date stated in your instruction.

For subscriptions, access to app features or digital services ends after the current paid period unless the platform provides prorated access rules.

Renewal and premiums

Recurring premiums stop after cancellation takes effect, but any unpaid premiums or outstanding obligations should be checked with AIA.

For investment-linked plans (ILPs), surrender values may be lower than total premiums paid, especially in early years.

Data and records

AIA will retain policy records per its data retention policies and regulatory requirements; request confirmation if you need copies.

Keep copies of cancellation confirmations, written instructions and any communication for your records.

Will I get a refund?

Free-look period (14 days)

Most insurance policies in Singapore include a 14-day free-look period from receipt of the policy document.

If you cancel within this period and no claim has been made, you may receive a full premium refund less any medical expenses, where applicable.

Reference for Secure Term Plus free-look: AIA Secure Term Plus brochure.

Other refunds and exceptions

• AIA Vitality membership fees are non-refundable once paid (even if membership is terminated).
• In-app or store subscriptions billed via Apple or Google require refund requests to Apple/Google; AIA cannot directly refund those platform charges.
• Refunds outside free-look (for policy surrenders or cancellations) depend on the product terms (e.g., ILP surrender values) and underwriting/claims activity.

Aia plans and pricing

Where to check pricing

Pricing, premiums and plan details vary by product, age, health and coverage. Always check the official product pages or policy documents for current pricing.

Do not rely on unofficial sources for definitive premium figures - confirm with AIA or your advisor.

Notes on fees and memberships

Certain fees (for example, AIA Vitality membership) have fixed billing periods and specific refund rules; verify those before subscribing.

Platform store pricing (in-app subscriptions) is set by Apple/Google when billed through their systems.

Your consumer rights in Singapore

Free-look and cooling-off

• You generally have a 14-day free-look period from receipt of the policy document to cancel and claim a refund (if no claim made).
• Free-look is a statutory consumer protection feature for insurance purchasers in Singapore.

Cancellation methods and platform refunds

• Policies may be cancelled by written notice, in person at AIA service centres, or sometimes via AIA's web portal depending on the product.
• App-store purchases and subscriptions must be refunded through the platform (Apple or Google); AIA cannot directly refund those charges.
• Retain written proof of cancellation and ask for a formal acknowledgement from AIA.

Customer experiences

Positive reports

Some customers report fast, straightforward handling at AIA service centres, with quick cancellation and no high-pressure sales in those visits.

Several users also reported timely claims payouts for hospitalisation and urgent medical bills.

Negative reports

Other customers report that agents can be unresponsive, and that app-based cancellation attempts did not work, forcing a physical visit.

There are multiple reports of low early surrender values for ILPs, instances of perceived mis-selling, and inconsistent contact-centre responses.

Documentation checklist

For policy cancellation (in person or written)

• Policy number and full name of the insured.
• National ID (NRIC/FIN) or passport copy.
• Signed written cancellation instruction or completed cancellation form.
• Copy of the policy document and any receipts or proof of payment.

For app-store subscription issues

• Proof of the in-app purchase (receipt from Apple or Google Play).
• Subscription ID or order number from the platform receipt.
• Screenshot of subscription status in your Apple/Google account where possible.

Common mistakes

Uninstalling the app to cancel

Deleting or uninstalling the AIA+ app does not cancel a subscription. Users must cancel via Apple or Google subscription settings.

Expect continued billing until the platform subscription is formally cancelled.

Assuming AIA will refund platform charges

Many users mistakenly ask AIA to refund Apple/Google charges; platform purchases must be handled with the store's refund process.

Also, cancelling in-person without written confirmation can lead to disputes - always obtain written acknowledgement.

Comparative recap

After cancelling

What to do next

Keep written confirmation of cancellation and any reference numbers for your records.

Check your bank or card statements for final charges and confirm with Apple/Google if platform refunds are requested.

Useful links and contacts

• Apple billing and subscription help: https://support.apple.com/en-sg/billing
• Reference on Secure Term Plus free-look: Secure Term Plus brochure
• Background and provider information: AIA provider page

Address

Customer Service Centre (main)

AIA Customer Service Centre, 1 Finlayson Green, #01-00, Singapore 049246.

Visit the service centre for in-person cancellations or to submit written instructions when agents are unresponsive.

Other contact notes

Some cancellations and formal communications may be routed via AIA's mailing or administrative addresses (e.g., for data protection or written notices).

If you are unsure where to send written cancellation instructions, ask AIA customer service for the correct recipient and request written acknowledgement.