Cancellation Directasia: Easy Method

What is Directasia

Overview

DirectAsia is an online insurance provider operating in Asia that sells motor, travel and other retail insurance products. It focuses on online self-service, customizable plans and competitive pricing.

How Directasia is used in Singapore

Customers in Singapore buy policies online, manage their cover through DirectAsia channels and contact local customer service for policy changes or claims. Policies vary by product (car, single-trip travel, annual travel).

How to cancel Directasia

General cancellation methods

• Send at least 7 days' written notice for car insurance and annual travel policies where required.
• Email cancellations to the insurer using the address listed by DirectAsia: [email protected].
• Call DirectAsia Customer Service to discuss cancellation: +65 6665 5555.

Step-by-step cancellation (practical)

• Locate your policy number and personal details (name, contact, NRIC/FIN or passport).
• Decide cancellation date and prepare a short written request stating policy number and date of cancellation.
• Email the written notice to [email protected] and keep copies of sent emails.
• Follow up by phone at +65 6665 5555 if you do not receive an acknowledgement within a few days.
• Provide bank or card details required for any refund via the original payment method if requested by the insurer.

What happens when you cancel

Policy access and cover

Once DirectAsia processes your cancellation, your policy cover ends on the cancellation date specified. Make sure you have replacement cover in place if required.

Renewals and auto‑renewal

Cancelling a policy stops future renewals once the insurer confirms cancellation. Check policy documents for any auto‑renewal clauses and confirm with customer service.

Will I get a refund?

Car insurance refunds

Car insurance cancellations are normally eligible for a pro‑rated refund. A S$90 cancellation fee is deducted from the refund amount.

No refund is given if a claim has already been made under the policy.

Travel insurance refunds

• Single‑trip travel policies: full refund if cancelled any time before the trip start date, subject to a minimum retained premium of S$10.
• Annual travel policies: require at least 7 days' written notice. The insurer may collect or refund the balance of premium; a S$10 minimum retained premium applies.

Directasia plans and pricing

Pricing summary

The table below lists verified sample prices and estimates for DirectAsia travel and car plans from comparison data.

Notes on the table

Prices include promotional single‑trip travel rates (40% off, Feb 2026) and estimated weekly figures from mid‑2024. Car insurance is a starting annual estimate; actual quotes vary by driver and vehicle.

Your consumer rights in Singapore

Key legal protections

Consumers in Singapore retain statutory protections against misrepresentation and unfair contract terms. These rights apply even when insurer terms limit liability, to the extent allowed by law.

Refunds and payment method

DirectAsia’s terms typically provide refunds via the original payment method (for example, the same credit card). Keep proof of payment and correspondence when requesting refunds.

Customer experiences

Positive feedback

Some customers report DirectAsia is responsive, offers low prices and is easy to reach for enquiries and claims.

Independent reviews note affordable, customizable plans and online self‑quotation as strengths.

Negative feedback

Other customers report problems with communication, slow claims processing and issues with certain types of claims (for example windscreen or travel claims delays).

Review sites include both positive and negative ratings; read multiple reviews and sample experiences before deciding.

See customer reviews: Reddit (drivingsg), Trustpilot, Trustpilot UK.

Documentation checklist

Essential documents to prepare

• Policy number and full name of policyholder.
• Government ID (NRIC/FIN or passport) matching the policyholder.
• Contact details: phone number and email address.
• Written cancellation request stating the desired cancellation date.

Refund and claims documents

• Proof of original payment (credit card statement or receipt) for refunds.
• Bank account details if requested by insurer for refund processing.
• Claim history or declaration that no claim was made (for car refunds where applicable).

Common mistakes

Missing the required notice period

Failing to give the required 7 days' written notice for car insurance or annual travel policies can delay or invalidate cancellation requests.

Assuming refunds are unconditional

Do not assume a full refund: single‑trip travel refunds still carry a minimum retained premium (S$10), and car refunds have a S$90 fee and are void if a claim has been made.

Also avoid cancelling after a trip has started for single‑trip travel if you want a refund.

Comparative recap

At-a-glance comparison

The table below summarises key points for DirectAsia car and travel offerings and their cancellation/refund characteristics.

How to read the table

Use the table to compare typical price, refund eligibility, notice required and cancellation fee before you cancel a policy.

After cancelling

What to check after cancellation

Confirm the insurer has processed your request and check the cancellation effective date. Keep written confirmation and any refund transaction records.

Where to read more and check reviews

Independent reviews and comparison articles can help set expectations about service and claims handling. Examples:

• SingSaver review (DirectAsia car insurance)
• Trustpilot (customer ratings)
• Trustpilot UK (travel claim experiences)
• SmartSinga travel insurance notes
• Reddit (Singapore user comments)
• Reddit (drivingsg experiences)

Address

Primary contact address (Singapore)

DirectAsia Singapore office (mailing/service counter):

16 Raffles Quay, #39‑01 Hong Leong Building, Singapore 048581

Customer service phone and email

Phone: +65 6665 5555

Email for cancellations and enquiries: [email protected]