Cancellation Allianz: Easy Method

What is Allianz

Overview

Allianz is a global insurance and financial services provider offering products such as travel, accident, home and health insurance.

In Singapore, Allianz distributes consumer insurance products and support through local offices and authorised channels.

Presence in Singapore

Allianz Insurance Singapore operates locally with customer-facing services for policy management, claims and cancellations.

Contact points and product terms may differ by distribution channel (direct website, aggregators, or app stores).

How to cancel Allianz

Platform-specific cancellation (App Store / Google Play)

• App Store (iOS): Subscriptions purchased via Apple must be cancelled in your iOS Settings > your name > Subscriptions. Uninstalling the app does not cancel the subscription.
• Google Play (Android): Manage subscriptions in the Play Store app > Subscriptions > select the subscription > Cancel. Uninstalling the app does not cancel the subscription.
• Refunds for app-store purchases follow Apple or Google Play refund policies, not Allianz-specific rules.

Web / Direct cancellation (Allianz Singapore products)

• Cooling-off cancellations: Notify Allianz in writing within 14 days of receiving your Certificate of Insurance for a full refund (conditions apply).
• Other cancellations: Contact Allianz customer service by email or hotline with policy details; some products allow pro-rata refunds when cancelled.

What happens when you cancel

Coverage and access

When you cancel a policy, coverage typically ends on the cancellation date specified by Allianz or as stated in the policy terms.

If the cancellation occurs during a trip, claims made before cancellation will be assessed per policy terms.

Renewal and data

Automatic renewals stop after cancellation; confirm with Allianz that the policy will not auto-renew.

Allianz retains policy and claim records as required by regulation; ask for confirmation if you need copies or deletion where applicable.

Will I get a refund?

Cooling-off (free-look) period

Yes - Allianz products sold in Singapore generally include a 14-day cooling-off period beginning when you receive your Certificate of Insurance.

Within this period you can cancel for a full refund provided the trip has not started and no claim has been made.

After the cooling-off period and exceptions

• Annual Multi-Trip policies: You may cancel within 180 days for a pro-rata refund calculated using short-period rates; after that, refunds may not be available.
• Accident Protect Plus and some personal accident products: Cancellation anytime with a pro-rata premium refund is typically allowed.
• Always check the specific product T&Cs or contact Allianz for exact refund calculations and applicable fees.

Allianz plans and pricing

Table notes

The table below lists sample prices from verified Singapore sources and comparison portals. Prices are examples and may vary by age, occupation, or cover options.

"From" prices indicate starting premiums as published on third-party comparison sites.

How to read prices

Monthly or annual labels are shown in the Period column using monthly (monthly) and annual (annual) where applicable.

One-time trip prices remain labelled as One-time (per trip) and are paid per policy period.

Your consumer rights in Singapore

Free-look / cooling-off rights

Singapore practice and regulation provide a 14-day free-look (cooling-off) period for insurance policies starting from receipt of the Certificate of Insurance.

Within this period you can cancel for a full refund if the trip or insured period has not begun and no claim has been made.

How to exercise rights and cancellation mechanism

• Cooling-off cancellations usually require written notice - email or a completed cancellation form - to Allianz within the 14-day window.
• After the free-look period, refunds depend on product terms (pro-rata for selected annual plans; no refund for some products).
• For platform purchases (App Store / Google Play), use Apple or Google Play processes to cancel subscriptions; refunds follow those platform rules.

Customer experiences

Positive feedback

Some customers report smooth claim handling and professional agents who helped settle issues quickly in certain cases.

Employee reviews suggest positive workplace factors such as supportive teams and reasonable work-life balance.

Negative feedback

Other reviews cite delays, communication problems, claim denials, and difficulty reaching support - common themes in public reviews.

Some users report technical or paperwork issues when cancelling, requiring phone follow-up to resolve.

See representative reviews on Trustpilot for a range of experiences: Trustpilot - Allianz.

Documentation checklist

For a cancellation request

• Policy number and full name of policyholder
• Certificate of Insurance (date of issue)
• Written cancellation request (email or form) stating reason and requested cancellation date

If a claim was made before cancelling

• Copies of claim submission and any settlement correspondence
• Medical certificates, receipts or police reports as applicable
• Bank details for any refund or settlement

Common mistakes

Assuming uninstall cancels the subscription

Many customers uninstall an app and assume the subscription stops. App Store and Google Play require cancellation through their subscription settings; uninstalling does not stop renewals.

Missing cooling-off deadlines or required documentation

Waiting too long to request cancellation or failing to provide a written request often voids a full refund under the free-look period.

Also, failing to check product-specific terms (e.g., annual multi-trip short-period rates) can lead to unexpected non-refundable amounts.

Comparative recap

Quick comparison

The table below summarises cancellation routes, likely refund outcomes and timing so you can choose the correct approach for your situation.

When to choose which route

Use the App Store / Google Play route for subscriptions bought via those platforms. Use Web / Direct for policies bought from Allianz or authorised distributors.

After cancelling

Follow-up steps

Obtain written confirmation of cancellation and any refund calculation from Allianz. Keep copies of all correspondence and transaction records.

If you disagree with a refund or claim decision, follow Allianz's internal dispute process, and retain documentation for escalation.

Useful links

• Allianz trip product summary and info (Singapore third-party overview): SC - Allianz Trip Protect (overview)
• Travel insurance product listings and sample prices (SingSaver): SingSaver - Allianz Travel
• Customer reviews and experiences: Trustpilot - Allianz

Address

Registered / corporate address

Allianz Insurance Singapore Pte. Ltd. registered office is listed at 12 Marina View, #14‑01 Asia Square Tower 2 in public records.

Customer-facing office

Customer-facing services, including policy management and cancellations, are often routed via 79 Robinson Road, CapitaSky, #09‑01, Singapore 068897.