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Cancel AMERICAN EXPRESS
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I hereby notify you of my decision to terminate the contract relating to the American Express service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation American Express: Easy Method
What is American Express
Overview
American Express (Amex) is a global financial services company offering credit cards, charge cards, travel services and cardmember protections in Singapore.
Amex issues products with annual fees for many premium cards and provides support for disputes, cancellations and purchase protection.
Key services
Services include card issuance, recurring billing for card products and dispute handling for unauthorized or incorrect charges.
Cardmembers in Singapore can access Amex help and protection policies through the local website and support channels.
How to cancel American Express
If your subscription was purchased through the App Store (iOS)
- Open the App Store on your iPhone/iPad and go to your Apple ID > Subscriptions to cancel.
- Apple manages billing for App Store purchases; you must cancel in your Apple account to stop renewals.
- See Apple’s billing help for details: Apple billing & subscriptions.
If your subscription was purchased through Google Play (Android)
- Open the Google Play app or visit the Google Play website to cancel the subscription directly.
- Uninstalling the app does not stop auto-renewal; cancel in Google Play to avoid further charges.
- Guidance on Android cancellations is available via Google Play support (example guidance): Cancel on Android.
If your subscription was purchased directly via American Express (web)
- Cancel through the merchant’s web interface or follow the merchant-specific cancellation flow.
- If a recurring Amex charge continues after you canceled with the merchant, contact Amex with proof of cancellation so they can investigate.
- Amex assistance for cancelled or disputed charges: Amex cancelled charge help.
What happens when you cancel
Access and service period
Cancellations typically stop future billings but may not immediately remove access to a service for the period already paid.
Access rules depend on the merchant or platform (App Store, Google Play, or the merchant’s website).
Renewal and billing
Stopping an app or deleting it does not stop automatic renewals; cancellation must be completed in the account that billed you.
If you cancelled correctly but charges continue, Amex can investigate with documentation and proof of cancellation.
Will I get a refund?
Amex policies
American Express provides Purchase Protection and Refund Protection policies that may reimburse eligible purchases or resolve disputes.
Amex’s Purchase Protection information: Purchase & Refund Protection.
Common exceptions and local rules
- Singapore does not generally provide a statutory 14-day automatic cooling-off for change-of-mind purchases.
- The Consumer Protection (Fair Trading) Act (Lemon Law) covers defective, misrepresented or undelivered goods, typically within six months.
- For merchant refusals to refund, you may submit a claim to Amex under their refund/dispute procedures.
American Express plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| AMEX HighFlyer Card | S$304.59 | Annual (till 22 April 2025) | Principal card annual fee inclusive of GST |
| AMEX HighFlyer Card | S$400.00 | Annual (from 23 April 2025) | Increased fee inclusive of GST |
| AMEX Platinum Credit Card | S$327.00 | Annual (as of mid‑2025) | Credit Card annual fee including GST |
| AMEX KrisFlyer Ascend Card | S$397.85 | Annual (from 1 November 2024 onward) | Annual fee inclusive of GST |
| AMEX Singapore Airlines KrisFlyer Ascend Credit Card (as per SingSaver) | S$397.85 | Annual (latest in 2026) | Annual fee including GST |
| AMEX Platinum Charge | Not publicly disclosed (Charge card) | Annual | Details not provided; offers S$800 worth statement credits for 2026 |
Notes on fees
Annual fees listed are inclusive of GST where specified. The Platinum Charge is a charge‑type product without a publicly stated fixed annual fee.
No monthly pricing is listed in official sources; fees shown are annual amounts or product descriptions only.
Your consumer rights in Singapore
Statutory protections
Under Singapore law (Consumer Protection (Fair Trading) Act / Lemon Law), businesses must repair, replace or refund defective or misrepresented goods within certain periods.
There is generally no automatic refund for change of mind; remedies focus on defects and misrepresentation.
Dispute and escalation options
- Use Amex’s Purchase and Refund Protection to raise a claim if the merchant refuses a refund.
- If you cannot resolve an issue with the merchant or Amex, you may escalate to CASE (Consumers Association of Singapore) or appropriate dispute bodies.
Customer experiences
Positive experiences
- Amex often assists with disputed or cancelled recurring charges when cardmembers provide proof of cancellation.
- Purchase and Refund Protection policies (e.g., 90‑day coverage) are valued for post‑purchase support.
Negative experiences
- Users report that simply uninstalling apps does not halt subscriptions, causing unexpected charges.
- Some customers face recurring charges after cancellation or difficulty locating subscriptions in billing lists for App Store or Google Play.
Documentation checklist
What to gather before contacting Amex
- Proof of cancellation from the merchant or platform (screenshots, confirmation emails).
- Billing statements showing the recurring charge(s) you dispute.
- Receipts, order numbers, and any merchant correspondence about refunds or cancellations.
Additional helpful documents
- Account screenshots showing subscription status in Apple ID or Google Play.
- Dates of attempted cancellations and any error messages received.
Common mistakes
Uninstalling apps without cancelling subscriptions
Many cardholders assume removing an app stops billing; it does not. Cancel in the App Store or Google Play to prevent renewals.
Always check subscription lists in account settings rather than app presence on the device.
Not keeping proof of cancellation
Failing to retain cancellation confirmations can make disputes harder to resolve with Amex or the merchant.
Save emails, screenshots or order references immediately after canceling.
Comparative recap
At-a-glance comparison
| Channel | Ease of cancellation | Refund likelihood | Typical action |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID subscriptions; moderate if you know where to look | Refunds handled by Apple; Amex can assist if charge remains after valid cancellation | Cancel in App Store → keep Apple confirmation → contact Amex if charged |
| Google Play (Android) | Cancel via Google Play app/web; uninstalling app does not stop billing | Refunds handled by Google/merchant; Amex intervention possible with proof | Cancel in Google Play → retain proof → dispute with Amex if necessary |
| Direct web (merchant / Amex billed) | Cancel via the merchant portal or follow merchant instructions | Amex may refund if merchant refuses and claim is valid under its policies | Cancel with merchant → save confirmation → contact Amex with documentation |
Key takeaway
Always cancel in the account that actually billed you, keep proof, and contact Amex with documentation if charges persist.
Using the correct cancellation channel is the fastest way to avoid unwanted renewals and strengthen dispute claims.
After cancelling
What to monitor
- Check your card statements for at least one billing cycle to confirm charges have stopped.
- Retain cancellation confirmations and statement records for any potential disputes.
Helpful official links
- Apple billing & subscriptions: https://support.apple.com/en-sg/billing
- Android cancellation guidance (example): https://helpx.adobe.com/sg/express/web/adobe-express-subscription/manage-subscriptions/cancel-on-android.html
- Amex cancelled charge help: https://www.americanexpress.com/sg/need-help/statement-queries/cancelled-charge.html
- Amex Purchase & Refund Protection: https://www.americanexpress.com/en-sg/security/purchase-protection/
Address
Registered office
American Express International Inc., 10 Marina Boulevard, #15‑00 Marina Bay Financial Centre, Singapore 018983.
Notes
For account-specific actions, use the contact channels on the local American Express site and provide the documentation checklist items when requesting help.