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Cancellation Outsurance: Step-by-Step Guide
What is Outsurance
Overview
OUTsurance is a South African insurer known for car, home and life products and a distinctive cashback/OUTbonus approach to claims and premiums.
It offers digital access via an app and client portal for policy management, claims and quotes.
Presence relevant to Singapore users
The OUTsurance mobile app is available to download in Singapore app stores, but core policy administration typically follows OUTsurance's standard client channels.
Local availability may be limited; confirm policy terms and servicing options for Singapore-based customers before buying.
How to cancel Outsurance
Primary cancellation methods
- Cancel via the OUTsurance client portal or the insurer's direct customer service channels.
- The OUTsurance mobile app (Apple App Store or Google Play) does not support policy cancellation through the app stores themselves; use the portal or contact OUTsurance directly. Source
Step-by-step cancellation (recommended)
- Locate your policy number and client details before you start.
- Log in to the OUTsurance client portal and follow the policy cancellation or termination process.
- If you cannot cancel online, contact OUTsurance customer care by phone or email to submit a written cancellation request.
- Agree the cancellation date with OUTsurance and request written confirmation that automatic renewals have been stopped.
What happens when you cancel
Policy and coverage effects
Once a cancellation request is accepted, coverage ends on the agreed cancellation date.
Automatic renewals are stopped so the policy will not renew after the cancellation date.
Access and data
You should receive written confirmation of cancellation and any details about refunds or outstanding liabilities.
Keep copies of correspondence and dates for your records, in case of disputes about cover or claim timing.
Will I get a refund?
Typical refund approach
Refunds on cancellation are typically handled on a pro‑rata basis: premiums collected for unused coverage are usually returned proportionally. Source
Cooling-off and exceptions
There is no explicit 14‑day cooling‑off or 'free‑look' period publicly stated in OUTsurance's terms, unlike the common Singapore regime.
Singapore generally mandates a 14‑day 'free look' period for insurance policies where a full refund is possible if no claims were made, but there is no indication OUTsurance includes this provision for Singapore customers. Source
Outsurance plans and pricing
App pricing summary
The OUTsurance mobile app is free to download and use in Singapore according to available data.
No explicit monthly or annual SGD pricing for subscription plans is publicly listed for 2025/2026.
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| OUTsurance App (download/use) | S$0.00 | N/A | App download and basic features are free; no subscription fee listed |
Your consumer rights in Singapore
Cooling‑off rights
Singapore law generally provides a 14‑day 'free look' period for many insurance contracts, allowing cancellation for a full refund if no claims have been made.
Consumers should check policy documents to confirm whether a provider offers this right in their specific contract. Source
Practical steps to protect your rights
- Request written confirmation of any cooling‑off rights and refund terms when purchasing a policy.
- Retain all policy documents, email confirmations and evidence of no claims if you plan to cancel during a free‑look period.
Customer experiences
Positive feedback
Some users praise OUTsurance's service ratings, app usability, digital quoting and the OUTbonus cashback program.
These elements are often highlighted as conveniences for digitally minded customers. Source
Negative feedback
Common complaints include slow or inconsistent customer support, unclear fees, and delays in processing claims or cancellations.
There are reports of prolonged service delays in individual cases where customers experienced long waits for repairs or responses. Source
Documentation checklist
Must-have documents
- Policy number and copy of the insurance schedule.
- Valid identification (e.g., passport or NRIC) and contact details.
- Bank account details for any refund payment.
Helpful extras
- Written record of previous correspondence with OUTsurance (emails, portal messages).
- Reason for cancellation and any supporting evidence if relevant (e.g., sale of insured vehicle).
Common mistakes
Relying on app store cancellation
Attempting to cancel a policy via the Apple App Store or Google Play billing is a common error; the stores do not handle OUTsurance policy cancellations.
Always cancel through the OUTsurance client portal or direct insurer contact to ensure the request is processed. Source
Missing confirmation or dates
Failing to obtain written confirmation of the cancellation date can lead to disputes about whether cover or renewals continued.
Always request and keep a cancellation acknowledgement that shows the agreed termination date and refund details.
Comparative recap
Quick comparison
| Item | OUTsurance (notes) |
|---|---|
| Cancellation method | Use client portal or contact OUTsurance directly; app stores cannot cancel policies. Source |
| Refund | Typically pro‑rata refunds for unused coverage if applicable; confirm amounts with OUTsurance. |
| Cooling‑off (Singapore) | Singapore law generally provides 14 days, but there is no public indication OUTsurance explicitly offers this for Singapore customers. Source |
| Customer service | Mixed reviews: some praise digital services and cashback; others report delays and inconsistent responses. Source |
After cancelling
Actions to take
Keep the written confirmation and check your bank account for any pro‑rata refund due after the cancellation date.
Confirm that automatic renewals have stopped and that no further premiums are taken.
Useful links
- OUTsurance cancellation guidance (summary)
- Singapore insurance cooling‑off overview
- OUTsurance app (Apple App Store - Singapore)
Address
Physical address
1241 Embankment Road, Zwartkop Ext 7, Centurion, 0157, South Africa.
Contact options
For cancellations or enquiries you can send written requests to OUTsurance at their postal address, email or phone as listed in your policy documents.
Typical contact channels reported include email [email protected] and client care phone 08600 70 000 (confirm details on your policy).
Similar cancellation services
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Outsurance policy, log in to the OUTsurance client portal, locate your policy number, and follow the cancellation process. If you prefer, you can also contact OUTsurance directly via email or registered postal mail to submit your cancellation request.
Typically, OUTsurance provides pro-rata refunds for any unused coverage upon cancellation. It's best to confirm the exact refund amount with OUTsurance directly, as policies may vary.
While Singapore law generally allows a 14-day cooling-off period for insurance policies, there is no explicit indication that OUTsurance offers this for Singapore customers. Please check your policy documents for specific terms.
Once your cancellation request is accepted, your coverage will end on the agreed cancellation date, and any automatic renewals will be stopped. Ensure you receive written confirmation of the cancellation.
No, you cannot cancel your Outsurance policy through the mobile app. You must use the OUTsurance client portal or contact their customer service directly via email or registered postal mail.