Cancellation Anthem: Easy Method

What is Anthem

Overview

Anthem can refer to different businesses: a US-based insurer, a boutique fitness studio in Singapore named Anthem, and a brand called An Anthem (an-anthem.com) that sells apparel and made-to-order items.

This guide focuses on practical cancellation and refund steps relevant to Singapore residents: how to cancel orders or subscriptions related to An Anthem and how to handle app-store subscriptions and local fitness studio memberships.

Scope of this guide

The guide summarises the known merchant terms for An Anthem (made-to-order apparel), general app-store subscription steps, and local consumer-rights tips for Singapore.

Where links are provided, they point only to verified resources about app-store cancellations and local boutique-studio context.

How to cancel Anthem

Cancelling an order with An Anthem (apparel)

• If your order has not yet entered production, email the An Anthem team with subject line "Order Cancellation" requesting cancellation.
• Orders typically enter production within 24 hours of purchase; once production begins those orders cannot be cancelled.
• Orders already processed or shipped are not cancellable via that method.

Cancelling subscriptions (app stores)

• iOS subscriptions: cancel via Settings → Your Apple ID → Subscriptions.
• Android subscriptions: cancel via Google Play Store → Payments & Subscriptions.
• If a service or app is not addressed directly by the merchant, manage the subscription through the app store that billed you.

Cancelling fitness-studio memberships

• For studio membership cancellations, check your local studio's membership agreement for notice periods and termination procedures.
• If a physical studio (Anthem) offered a trial or long-term plan, contact the studio directly to request cancellation and confirm any fees or notice required.

What happens when you cancel

Access and services

If a subscription is cancelled through an app store, you generally retain access until the end of the paid billing period.

For one-off orders (apparel), cancellation before production prevents processing and shipment; after production there is no cancellation.

Renewals and future charges

Cancelling a subscription in the app store prevents future renewals; verify you received a confirmation from Apple or Google to confirm cancellation.

For studio memberships or prepaid class packages, check whether the merchant allows pro-rated refunds or charges for early termination.

Data and account status

Cancellation of a subscription does not automatically delete your account or personal data; request data deletion separately if needed.

Keep confirmation emails and order numbers for future enquiries or disputes.

Will I get a refund?

Standard refund rules for An Anthem

• Returns/exchanges for non-sale items are accepted within 14 days from delivery (returns en route accepted within 30 days).
• Refunds cover product value minus initial shipping and are subject to a USD $6 processing fee (or USD $6 repackaging fee if original packaging is missing).

Exceptions and non-refundable items

• Custom, sale, or made-to-order items are ineligible for refunds or cancellation.
• Orders purchased during sales are final and typically cannot be refunded.

Damaged or defective items

• Report damaged-on-arrival items within 7 days and include photo evidence; replacements are issued where appropriate.
• Refunds are usually processed to the original payment method after inspection, commonly within 5 - 7 business days.

Anthem plans and pricing

Pricing overview

The following pricing refers to a physical boutique fitness studio in Singapore named Anthem and the trial/plan options reported in available data.

No authoritative digital app subscription pricing for an "Anthem" service in Singapore was found.

Your consumer rights in Singapore

General protections

Singapore's Consumer Protection (Fair Trading) Act gives consumers rights against misrepresentation and defective goods and requires fairness in trade practices.

These protections can apply where a merchant misrepresents a product or consistently fails to deliver services as promised.

Cooling-off and returns

There is no automatic 14-day cooling-off right for apparel or accessories in Singapore; return policies are set by the merchant unless a statutory defect or misrepresentation applies.

Made-to-order and sale items are commonly excluded from merchant return policies.

Escalation and dispute resolution

• If you cannot resolve a complaint with the merchant, escalate to CASE (Consumers Association of Singapore) for mediation and advice.
• Keep records of communications, receipts, and photos to support your case with CASE or other dispute-resolution channels.

Customer experiences

Reported delays and refund issues

There are reports of long delays in some cases: one consumer reported weeks without updates, then a later notification that the product was discontinued and further delay before a refund was issued.

Such cases highlight the importance of documenting communication and monitoring refund timelines closely.

Positive and neutral notes

Many merchants respond promptly to valid damage claims and process replacements when evidence is provided within stated windows.

Follow the merchant's stated procedures (email subject lines, photos, return windows) to maximise the chance of a smooth resolution.

Documentation checklist

What to include when requesting cancellation or refund

• Order number and date of purchase.
• Full name and email used for the order.
• Clear photos of the item and packaging if reporting damage.
• Proof of payment (receipt or bank/statement snippet).

Additional helpful documents

• Any merchant correspondence (emails, chat transcripts).
• Shipping/tracking information for returns or disputed deliveries.
• Confirmation screenshots when you cancel a subscription through Apple or Google.

Common mistakes

Missing the production window

Waiting too long to request cancellation is a frequent mistake: An Anthem typically begins production within 24 hours.

Once production starts, cancellation is usually impossible for made-to-order items.

Not following the merchant's requested process

Failing to use the specified email subject line or not supplying required photos can delay or void a claim.

Always follow the merchant's stated steps and keep copies of what you sent.

Assuming app-store cancellations are handled by the merchant

Try to cancel recurring charges through the app store billing system rather than relying on merchant support to do it for you.

Verify cancellation by checking your Apple ID or Google Play subscription page for confirmation.

Comparative recap

Quick comparison

The table below summarises key differences between An Anthem apparel orders and a local Anthem fitness-studio plan, to help Singapore consumers decide next steps.

After cancelling

Confirmations and follow-up

After you request cancellation, confirm you received an email acknowledgement from the merchant or app store.

Record any reference numbers or timelines the merchant provides for refunds or shipping returns.

If you need further help

• For app-store subscription cancellation steps, see this guide: How to cancel subscriptions through app stores.
• For context on boutique-studio offerings in Singapore, refer to local studio listings: Boutique fitness studios in Singapore.

Escalation

If the merchant does not resolve a valid claim, contact CASE (Consumers Association of Singapore) for guidance and possible mediation.

Provide CASE with your documentation checklist items and all correspondence to support your complaint.

Address

Mailing addresses (Anthem insurer reference)

For formal notices related to Anthem (insurer) or mailed cancellations, the following PO Boxes have been referenced in contact guides:

• PO BOX 105429, Attn: Leave Services Service Center, Atlanta, GA 30348-5429, United States
• PO Box 105557 (general mailing address referenced in some contact guides)

Local contact notes

If contacting a local studio or merchant in Singapore, use the contact details provided on their official site or receipts.

Send returns and certified mail with tracking where the merchant requests proof of delivery for disputes.