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Cancel AVIVA
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I hereby notify you of my decision to terminate the contract relating to the Aviva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aviva: Easy Method
What is Aviva
Overview
Aviva is an international insurance and financial services group offering life, health and investment products.
In Singapore, parts of Aviva's business have been rebranded or transitioned; some retail travel and life offerings are now represented under Singlife (formerly Aviva Singapore).
Core services
Products relevant to cancellations include travel insurance (single-trip and annual multi-trip), life and investment-linked policies (ILPs), and Integrated Shield top-ups.
Cancellation rules differ by product type and by the insurer or platform managing the policy.
How to cancel Aviva
Cancel online (recommended for travel)
- Log in to the MySinglife portal or app and go to Policy Management.
- Locate the policy you wish to cancel and follow the cancellation prompts or submit a written request as prompted.
- Keep confirmation screenshots or emails for your records.
Cancel in writing or by contact
- Prepare a written cancellation request including policy number, full name, NRIC/Passport number and reason for cancellation.
- Send the request via the channel specified on your policy documents or the insurer's customer service page.
- Retain proof of submission and any response from the insurer.
What happens when you cancel
Policy access and cover
Once cancellation is accepted, coverage ends on the cancellation date or the date specified by the insurer.
Ensure you confirm the exact end date so you are not left uninsured for a needed period.
Renewals and automatic payments
Cancelling prevents future automatic renewals and stops recurring payments for the cancelled policy.
Check bank or card statements after cancellation to confirm no further debits occur.
Will I get a refund?
Travel insurance refunds (key rules)
- Single-trip travel: refund allowed only if cancelled before the trip start date; premium refunded less a S$25 administrative fee (provided no claim or incident).
- Annual multi-trip within 14-day free-look: full refund if cancelled in writing within 14 calendar days of purchase and no claims have been made.
- Annual multi-trip after free-look or on renewal: written cancellation typically yields 80% of premium refunded, prorated for coverage period, unless a claim/incident occurred.
Timing and exceptions
- Refunds for travel cancellations are generally processed within 14 working days.
- Refunds may be reduced for medical examination fees or investment losses for ILPs, and no refund is given where a claim or incident exists.
Source details for travel rules are available from the insurer's customer FAQ.
Aviva plans and pricing
Pricing table - top-up component samples
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| MyShield Plan 1 (private hospital, age 21 - 30) | S$192.00 | annual | Top-up portion of Integrated Shield Plan (in addition to MediShield Life) |
| MyShield Plan 1 (private hospital, ages 31 - 50) example | S$725.00 | annual | Top-up portion of Integrated Shield Plan (age 46 - 50 next birthday example) |
| MyShield Plan 1 (full range) | S$171.00 - S$8,022.00 | annual | Private-hospital top-up portion across all age groups |
| Aviva MyShield Plan 1 (total annual premium, age ~35) | approx. S$710 | annual | Includes MediShield Life (approx. S$310) + top-up S$409 |
Notes on pricing
Prices shown are for the private top-up component of Integrated Shield Plans; total premiums include MediShield Life and vary by age and medical class.
Exact premiums depend on policy specifics such as age next birthday, citizenship and underwriting class.
Your consumer rights in Singapore
Free-look (cooling-off) period
For most general insurance (life, investment, travel), Singapore law provides a minimum 14-day free-look period starting from receipt of policy documents.
Cancelling during this period entitles you to a full refund of premiums paid, less allowable expenses like medical exam fees or investment losses for ILPs.
Refund timeframes and obligations
- Insurers generally process refunds promptly; travel cancellation refunds are usually completed within 14 working days.
- Always check the policy contract and insurer FAQ for precise timelines and allowable deductions.
Official guidance on consumer rights is available from MoneySense.
Customer experiences
Positive reports
Some customers report fast claims turnaround and smooth account transactions with Singlife's platforms in specific cases.
Positive experiences often cite quick reimbursements for straightforward claims.
Negative reports and caution
Other customers have reported slow customer service response, difficulty obtaining documents and disputes over claim decisions.
Expect variability: keep documentation and follow up in writing if issues arise.
Documentation checklist
Identity and policy proof
- Policy number and full policy document (PDF or printed copy).
- Identity (NRIC/Passport) and contact details.
Banking, proof and correspondence
- Bank account or card details for refund.
- Reason for cancellation and any supporting evidence (e.g., proof of trip change for travel).
- Copies of previous correspondence with insurer and confirmation of submission.
Common mistakes
Missing deadlines
Example: attempting to cancel a single-trip policy after the departure date will usually disqualify you from a refund.
Always verify the policy start date and the 14-day free-look window from receipt of documents.
Poor record-keeping
Example: not saving the written cancellation request or confirmation email can make disputes harder to resolve.
Keep screenshots, timestamps and any reference numbers from your insurer.
Comparative recap
Quick comparison
| Feature | Single-trip travel | Annual multi-trip | Life / ILP |
|---|---|---|---|
| Cancellation window | Before trip start | 14-day free-look; then subject to post-free-look rules | 14-day free-look from receipt of policy documents |
| Refund amount | Premium less S$25 admin fee (if no claim) | If within free-look: full refund; after: 80% prorated (unless claim) | Full refund less medical exam/investment loss for ILPs |
| Period (Period) | - | annual | Varies |
Key takeaway
Travel products have specific, different rules for single-trip and annual plans; life and ILPs are protected by the statutory free-look but may incur allowable deductions.
Always read the policy terms and act within the stated windows to maximise refund entitlements.
After cancelling
Confirmations and follow-up
Keep the insurer's written confirmation of cancellation and any refund reference numbers until the refund is fully received.
Check your bank statements within the stated refund processing window (typically 14 working days).
Helpful official links
- Singlife - Travel insurance FAQ (cancellation & refunds)
- MoneySense - Insurance basics (free-look and consumer rights)
Address
Primary Singapore contact
Aviva's primary customer-facing office in Singapore is listed at:
4 Shenton Way, #01‑01 SGX Centre 2, Singapore 068807
Notes on contacting
Use the address for postal correspondence where required, and use the insurer's online portal or official customer service channels for faster policy handling.