Cancellation Rac: Simple Process

What is Rac

Overview

Rac refers to a business name used by different services and companies; available public records show an entity called RAC Accounting Consultants Pte Ltd registered in Singapore (UEN 201131963W).

Information about a Singapore-based RAC offering car insurance or breakdown cover was not found in the verified sources provided for this guide.

What the sources show

Public company directories and listings indicate the company has been active since 2011 but has limited public profiles on major job or search platforms.

There are records of previous company names and some questions about digital visibility; see the verified sources at the end of this guide for details.

How to cancel Rac

If you purchased via Apple App Store or Google Play

Cancellations and refunds for purchases made through the Apple App Store or Google Play must be handled directly through those platforms.

RAC (Singapore) cannot process cancellations or refunds for purchases made through those app stores via its website or internal support channels.

If you purchased via RAC's website (rac.com.sg) or similar direct sales

• Contact RAC by email or by phone to request cancellation within the applicable guarantee window.
• State your purchase details, date of purchase, and reason for cancellation to speed up processing.
• RAC will refund their service fee (excluding government or third-party fees) if the request meets the provider's money-back conditions.

What happens when you cancel

Access and service termination

Service access typically ends according to the provider's cancellation policy; expect access to stop either immediately or at the end of a paid period.

If the service was subscription-based, confirm whether future automatic renewals are stopped after cancellation.

Data and records

Ask the provider how long they retain your account data after cancellation and whether you can export any records or documents before losing access.

Keep copies of confirmation emails and transaction receipts in case you need to follow up about refunds or disputes.

Will I get a refund?

RAC website purchases (money-back guarantee)

RAC offers a 30-day money-back guarantee for services purchased via its website, subject to terms and exclusions.

Refunds cover RAC's service fee only; government fees and third-party processing fees are excluded. Refunds are processed within 5 working days.

Source for the refund timing and guarantee: see the provider's return/exchange policy.

App Store and Google Play purchases

Refunds for purchases through the Apple App Store or Google Play are governed by the platform's refund policies and timelines.

RAC cannot override or process refunds for purchases made through these platforms; you must request a refund from Apple or Google directly.

Rac plans and pricing

Where to check current pricing

Pricing and plan details can change frequently; always check the official RAC sales pages or contracts for the most up-to-date information.

Do not rely on third-party summaries for exact fees - refer to the provider's official website or quoted proposal for final prices.

What to confirm before purchase

Confirm what fees are refundable (service fees vs. government or third-party fees) and any minimum usage or notice requirements for cancellations.

Ask for written confirmation of all terms so you can reference them if requesting a refund.

Your consumer rights in Singapore

Cooling-off and distance purchases

There is no statutory 14-day cooling-off period for most services bought online in Singapore; statutory cooling-off periods typically apply to certain financial products only.

Voluntary provider guarantees (like a 30-day money-back promise) are separate from statutory consumer law and depend on the provider's published terms.

When purchases are made via app platforms

If you bought via the App Store or Google Play, platform-specific refund rules apply and RAC Singapore cannot override those policies.

For disputes, keep records of transactions and communications; you may raise issues with the payment platform, your bank, or relevant dispute-resolution channels if needed.

Customer experiences

Company records and visibility

Public listings show the company has operated since 2011, but there is limited employer-brand presence on major career sites and search engines.

Limited online visibility may lead people to seek additional verification before purchasing services.

Rebranding and due diligence

Company records indicate previous business names, which can reflect rebranding. The reason for name changes is not specified in the public listings.

Because of these signals, it is wise to perform standard due diligence: check company registration details and request clear written terms before purchasing.

Documentation checklist

Before you cancel

• Purchase receipt or invoice with date and transaction ID.
• Account or subscription ID and the email used to register.
• Written terms, service agreement, or the provider's refund policy reference.

When you submit a cancellation

• A clear cancellation request (email preferred) stating your intent and reason.
• Screenshots or copies of relevant confirmations and communications.
• Contact details for follow-up and a request for a refund timeline and confirmation number.

Common mistakes

Not checking where you purchased

Many customers assume the service provider can cancel App Store or Google Play purchases. This is incorrect; those purchases must be handled through the respective platform.

Attempting to cancel a platform purchase via the provider's website can delay resolution.

Missing documentation

Failing to keep receipts, order IDs, or written terms often makes refunds and disputes harder to resolve.

Also, not noting exclusions (government or third-party fees) can lead to surprise partial refunds.

Comparative recap

Key comparison

After cancelling

What to expect next

Keep an eye out for written confirmation of the cancellation and any refund reference number from RAC or the platform used.

If you do not receive confirmation in the stated timeframe, follow up promptly with the contact you used to submit the request.

Useful links and contacts

RAC's return/exchange or refund terms (example provider policy reference): racclothing.com - Return & Exchange Policy.

Company listing and background information: companies.sg - RAC Accounting Consultants Pte Ltd.

Additional public notes and visibility concerns: scam.sg - RAC Accounting Consultants Pte Ltd.

Address

Registered information

Public company directories list RAC Accounting Consultants Pte Ltd (UEN 201131963W) in Singapore; specific street address details were not available in the verified sources used for this guide.

For the registered address and official contact details, consult the company registry or the verified company listing: companies.sg listing.