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Cancel AXA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Axa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Axa: Simple Process
What is Axa
Company overview
AXA is a global insurance and financial services group offering life, health, travel, accident and commercial lines in many markets, including Singapore.
Presence in Singapore
AXA Singapore products and servicing practices follow local regulation; note that AXA Singapore was integrated into HSBC Life (Singapore) on 1 February 2023 but AXA addresses remain used for some servicing.
How to cancel Axa
General cancellation steps
- Identify the exact policy type (e.g., Schengen travel, life, health, personal accident).
- Check the policy schedule or welcome packet for the insurer's cancellation instructions and required notice periods.
- Send the formal cancellation request in writing where required (email, web form or letter) and retain proof of submission.
Channel-specific instructions
- AXA Schengen Travel Plan (web): submit the dedicated web cancellation form within 10 days of purchase and before departure to qualify for a refund.
- Long-term life/health/accident policies: notify the insurer in writing within the 14-day free-look (cooling-off) period from receipt of the policy document.
- App users: deactivating or stopping use of the MyAXA SG app does not cancel the policy - follow the insurer’s cancellation procedure separately.
What happens when you cancel
Policy termination and coverage
When a policy is cancelled in the allowed period, coverage ceases according to the insurer’s effective cancellation date stated in their response.
Account access and renewals
Deactivating an app or portal access does not terminate the insurance contract. Renewals will stop only after formal cancellation is accepted and recorded by the insurer.
Will I get a refund?
Refunds for Schengen travel insurance
Schengen travel plans: a full refund of the plan cost is available if you submit the cancellation request via the dedicated web form within 10 days of purchase and before departure.
Refunds for long-term Singapore policies
- Within 14-day free-look: full refund of premium paid minus any administrative charges, provided no claim has been made.
- After free-look: refunds are typically limited to surrender value or prorated amounts, and may incur fees or short-rate penalties depending on the policy terms.
Axa plans and pricing
Sample plans and costs
The table below lists sample plans and pricing from verified data. For exact quotes contact AXA or an authorised broker.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| AXA Pulsar | S$300.00 | Monthly | Life/investment policy; minimum monthly premium in SGD |
| AXA Personal Accident Plan (S$250,000) | S$386.27 | Annual | Personal Accident coverage with added services |
| AXA Personal Accident Plan (S$500,000) | S$501.83 | Annual | Personal Accident coverage with added services |
| AXA Personal Accident Plan (S$1,000,000) | S$732.95 | Annual | Personal Accident coverage with added services |
Your consumer rights in Singapore
Free-look (cooling-off) right
All long-term insurance policies (life, health, accident) issued in Singapore with term of one year or more include a 14-day free-look period from receipt of the policy document.
During this period you may cancel and receive a refund of premium paid minus administrative charges, provided no claims have been made.
Post free-look rights and app access
- After the free-look period, cancellation outcomes depend on policy terms; refunds may be prorated, surrendered, or withheld with penalties.
- You may stop using or deactivate AXA portal/app access at any time, but this does not cancel the policy or create a refund entitlement.
Customer experiences
Positive feedback
Some customers report clear communication and professional claims handling in specific cases.
AXA’s cyber insurance has received positive remarks for value and coverage for mid-size businesses in Singapore.
Negative feedback
Common complaints include long phone waiting times, delays in claims processing and occasional claim denials.
Customers also report rigid travel insurance cancellation rules and inconsistent service from apps and call centres.
Documentation checklist
Before submitting a cancellation
- Policy number and policy document (schedule/welcome pack).
- Proof of purchase date and payment (receipt or bank statement).
- Reason for cancellation and any supporting documents (e.g., travel cancellation evidence if applicable).
When claiming a refund
- Completed cancellation form or written notice (email/letter) with date and signature.
- Proof you have not departed (for Schengen travel) if cancelling travel insurance within 10 days.
- Any correspondence with AXA confirming cancellation or refund entitlements.
Common mistakes
Missing the free-look window
Many consumers miss the 14-day free-look window for long-term policies or the 10-day web form window for Schengen travel plans, which then removes full-refund rights.
Assuming app deactivation equals cancellation
People often deactivate the MyAXA SG app thinking that cancels the policy. App deactivation does not terminate coverage and can lead to unexpected renewals or unpaid premiums.
Comparative recap
Quick comparison of policy types
| Policy type | Cancellation window | Refund | Notes |
|---|---|---|---|
| Schengen Travel Insurance | Within 10 days of purchase and before departure | Full refund of plan cost | Must submit via dedicated web form and not have departed |
| Life / Health / Accident (long-term) | 14 days from receipt of policy document | Full refund minus admin charges if no claim | Statutory free-look right under Singapore regulation |
| After free-look period | Varies by policy terms | Typically no refund or prorated/surrender value | May incur fees or short-rate penalties |
After cancelling
What to expect next
Keep written confirmation of cancellation and any refund timelines provided by AXA. Monitor bank statements for refunds and follow up if timelines lapse.
Useful links for further reading
- AXA travel insurance review (MoneyMate)
- AXA Pulsar review and pricing notes (DollarBureau)
- AXA cyber insurance review (CyberInsurance.sg)
Address
Physical address
AXA Insurance Pte. Ltd., 8 Shenton Way, #27‑02 AXA Tower, Singapore 068811
Keeping records
Send cancellations to the address above if a hard-copy letter is required, and keep proof of posting or delivery receipt for your records.