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Cancellation service #1 in Singapore
Cancellation Chubb: Easy Method
What is Chubb
Overview
Chubb is a global insurance company offering personal and commercial coverages in Singapore, including travel, personal accident, cyber and specialist products.
The Singapore operation underwrites a range of retail and corporate insurance solutions and provides digital access via MyAccount / My Chubb Life channels.
Products in market
Common products in Singapore include Domestic Helper Protect II, Easy Protect (Personal Accident), BBM travel policies and third‑party underwritten offers such as CyberCover via partners.
Product terms (refunds, free‑look) vary by plan and are specified in each policy document and certificate of insurance.
How to cancel Chubb
Online cancellation (MyAccount / Website)
- Log in to MyAccount (e‑Services portal) or access the Chubb online cancellation form.
- Submit the cancellation request; processing of the cancellation itself typically takes about 3 - 5 working days.
- Keep a copy of confirmation or reference number for follow up.
Other channels and product-specific methods
- Some policies may require written notice or postal cancellation to the Singapore office address.
- Easy Protect (Personal Accident) requires 1 month's prior notice via the hotline for cancellation.
- Check your policy schedule for any product‑specific instructions such as certificate or COI conditions (e.g., BBM travel).
What happens when you cancel
Access and policy status
On successful cancellation your policy will be marked as terminated and coverage stops from the cancellation effective date stated in the confirmation.
Retain confirmation and any policy documents that show the cancellation date in case of future queries or disputes.
Renewal and data handling
Automatic renewals will cease once cancellation is processed; check any linked direct debit or card mandates and cancel those separately if needed.
Chubb continues to hold records per regulatory and privacy requirements; contact Chubb for requests about personal data handling.
Will I get a refund?
General refund rules
Refund eligibility depends on the product, timing of cancellation and whether any claim has been made on the policy.
Approved refunds for standard online cancellations are typically processed within 10 - 30 working days; premium reversals after the cancellation date are refunded within 30 working days.
Product exceptions and key conditions
- Domestic Helper Protect II: full refund if cancelled within 30‑day free‑look; full refund within 90 days for termination of helper employment; otherwise a short‑period refund applies with a minimum S$50 retained; no refund after 180 days or if any claim has been made.
- Easy Protect (Personal Accident): full refund if cancelled within the 30‑day free‑look period, provided no claim has arisen; cancellation requires 1 month's notice via hotline for other cases.
- BBM Travel Insurance: once the Certificate of Insurance (COI) is issued there is no premium refund on cancellation.
Chubb plans and pricing
Pricing overview
The table below lists example plans and pricing drawn from available Singapore channel offers underwritten by Chubb.
Prices shown are indicative and channel‑specific; always check the policy schedule for exact premiums and terms.
| Plan | Price | Period | Features |
|---|---|---|---|
| CyberCover Individual (via StarHub) | S$10.18 | monthly | Identity theft, cyber‑bullying, unauthorised transactions, buyers protection (Chubb‑underwritten group policy) |
| CyberCover Family (via StarHub) | S$13.23 | monthly | Family coverage for household members: identity theft, cyber‑bullying, unauthorised transactions, buyers protection |
| Chubb International Travel Insurance (Single Return or One‑Way Trip) | From S$22.50 | Per trip | Overseas medical, travel delay, baggage, cancellation, personal accident, emergency assistance |
Your consumer rights in Singapore
Free‑look and regulatory context
Singapore industry norms and MAS guidance support a 'free‑look' period (commonly 14 - 30 days) allowing full cancellation for a refund if no claim has been made.
Chubb Singapore implements free‑look provisions on many products, for example 30 days for Domestic Helper Protect II and 30 days for Easy Protect (Personal Accident).
After the free‑look and disputes
- After the free‑look period refunds may be partial (short‑period) or withheld depending on the product and whether claims exist.
- If you disagree with a decision, you can escalate to Chubb's internal dispute process and, if unresolved, follow MAS complaint channels or industry ombudsman guidance.
Customer experiences
Positive experiences
Some customers report smooth cancellation and refunds; one reviewer noted a cancellation handled professionally with reimbursement within two weeks (Dec 13, 2024).
Other customers praised responsiveness and helpful staff (example dated Mar 28, 2025) and fast claims handling for certain products.
Negative experiences
There are also complaints about slow payouts, difficult claims handling and perceived low settlement offers across public reviews dated in 2025 and 2026.
Read policy exclusions carefully and keep records of communications to reduce disputes and support faster resolution.
Documentation checklist
What to prepare before cancelling
- Policy number and certificate of insurance (COI) or schedule.
- Identification (NRIC/FIN/passport) and contact details used on the policy.
- Reason for cancellation and supporting documents (e.g., helper termination letter for Domestic Helper Protect II).
Follow‑up documents
- Cancellation confirmation reference or acknowledgement from Chubb.
- Bank or card details for refund processing if required.
- Copies of any prior correspondence or claim notifications relevant to the cancellation.
Common mistakes
Missing product‑specific rules
Assuming every Chubb product has the same refund rules is a frequent error.
Example: BBM Travel Insurance has no refund once the COI is issued - checking the COI terms avoids surprises.
Not keeping evidence
Failing to save cancellation confirmations, emails or hotline reference numbers makes disputes harder to resolve.
Also forgetfulness to cancel payment mandates can lead to unintended renewals; cancel mandates separately if applicable.
Comparative recap
Quick comparison
Use the table below to compare cancellation/refund behaviour for common Chubb products referenced in this guide.
This is a summary - always check your specific policy wording for definitive terms.
| Product | Refund on cancellation | Typical processing time | Key exceptions |
|---|---|---|---|
| Domestic Helper Protect II | Full within 30‑day free‑look; full within 90 days for helper termination; otherwise short‑period minus S$50; none after 180 days or if claim made | Refund timing varies; cancellations processed ~3 - 5 working days, refunds 10 - 30 working days | Minimum S$50 retained for short‑period refunds; no refund after 180 days or post‑claim |
| Easy Protect (Personal Accident) | Full if cancelled within 30‑day free‑look and no claim; otherwise subject to notice rules | Cancellation requires 1 month's notice for non‑free‑look cases; refund processing 10 - 30 working days | 1 month's prior notice via hotline for some cancellations |
| BBM Travel Insurance | No refund once Certificate of Insurance issued | NA for refunds once COI issued | COI issuance is a hard cutoff for refunds |
After cancelling
What to check immediately
Confirm you have a written cancellation acknowledgement and note the effective cancellation date shown on the confirmation.
Check bank or card statements for the refund and allow up to 30 working days for reversal of post‑cancellation charges.
Useful links
- Chubb Singapore (official site)
- My Chubb Life / MyAccount (App Store listing)
- StarHub CyberCover (Chubb‑underwritten channel)
- Trip.com - Chubb travel insurance listing
Address
Chubb Singapore office
For written cancellations or postal notices, use Chubb Insurance Singapore Limited's office address as required by some policies.
Mailing address
138 Market Street, Level 11‑01 CapitaGreen, Singapore 048946
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.