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Cancel CITI
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Citi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Citi: Easy Method
What is Citi
Overview
Citi (Citibank) is a global financial institution offering retail and wealth services in Singapore, including deposit accounts, credit cards, investments and brokerage services.
The bank services retail and premium customers through digital channels, relationship managers and a local call centre.
Service scope in Singapore
Citi Singapore provides banking, wealth management and brokerage products for individuals and businesses.
Service access is primarily via phone, online banking and relationship teams for higher‑tier clients.
How to cancel Citi
Main cancellation channel
Credit card cancellations for Citibank Singapore must be done by phone; there is no in‑app or online cancellation option.
Use the official hotline to start and complete a cancellation request.
Step-by-step cancellation steps
- Call Citibank Singapore hotline: +65 6225 5225.
- When prompted, enter your NRIC, credit card number or FIN, then press # followed by *0 to reach a customer service officer.
- Tell the officer you want to cancel your credit card or specified account; confirm identity and follow any verification steps they request.
- Ask the officer for a reference number and expected completion time; cancellations may take 7 - 10 business days to complete.
- Keep records of the call reference and any confirmation messages until the cancellation is reflected on your statements.
What happens when you cancel
Access and account status
After you request cancellation, the card or account remains subject to balance settlement and pending transactions until fully closed.
Expect any recurring charges, authorisations or merchant holds to clear or be reversed according to standard processing times.
Renewals and data handling
Automatic renewals or recurring billing linked to the cancelled card should stop once the issuer processes the cancellation, but you should confirm with merchants directly.
Citibank retains account records per regulatory and internal policies; request specifics from the officer if you need details on retention.
Will I get a refund?
Disputes and unauthorized charges
You can call the hotline within 30 days to dispute an unauthorized charge.
The bank may ask for supporting documents (for example, proof of refund or merchant communication) within 14 days as part of the dispute process.
Timing and exceptions
Resolution for disputes may take up to 6 - 8 weeks depending on investigation complexity and merchant response times.
- Refunds for merchant refunds or resolved disputes depend on merchant cooperation and investigation outcomes.
- Keep supporting evidence and call records; provide documents promptly when requested to avoid delays.
Citi plans and pricing
Official fee table
| Plan | Price | Period | Features |
|---|---|---|---|
| Citi Plus Account Service Fee | S$15.00 | Monthly | Monthly account service fee if Total Relationship Balance (TRB) falls below S$15,000 at end of each month |
| Citi Brokerage (Singapore Market) - CPC Internet/Mobile rate | Min Commission S$21 + 0.12% of trade amount | Per Contract / Trade | Securities trading in SGD via Internet/Mobile for CPC clients; custodian fees apply separately |
| Citi Brokerage (Singapore Market) - Citigold Internet/Mobile rate | Min Commission S$21 + 0.15% of trade amount | Per Contract / Trade | Securities trading in SGD via Internet/Mobile for Citigold clients |
| Citi Brokerage (Singapore Market) - Citibanking Internet/Mobile rate | Min Commission S$28 + 0.25% of trade amount | Per Contract / Trade | Securities trading in SGD via Internet/Mobile for Citibanking clients |
Source
Pricing above is taken from Citibank Singapore's published fees and rates and related product pages; confirm on the bank's site for updates.
Your consumer rights in Singapore
Industry code and fairness
Citibank Singapore adheres to the industry‑wide Code of Consumer Banking Practice, which sets minimum service standards around fairness, transparency and accountability.
If you feel a standard in the Code has been breached, raise the issue with the bank and escalate if unresolved.
Scam protections and transfer cooling-off
From 15 October 2025, a 24‑hour cooling‑off mechanism applies for electronic transfers exceeding 50% of account balance (for balances ≥ S$50,000) to help mitigate scam risks.
Such delayed or declined transactions will generate app or internet banking notifications; contact the bank for assistance if you are impacted.
Customer experiences
Positive feedback
Some customers praise proactive and responsive Relationship Managers, especially within Citigold, and report efficient handling of certain fraud reversals.
Users have noted the app supports major transactions and some fraud cases were resolved quickly compared with other banks.
Negative feedback
Frequent complaints include slow customer service responses and long resolution times for complex cases, such as deceased‑estate disbursements.
Other issues reported are recurring small fraudulent charges, trouble with disputed refunds, PayLite activations without clear consent, and high‑pressure sales calls.
Documentation checklist
Identity and account verification
- NRIC or passport number (as used on the account).
- Credit card number or account number, or FIN.
Dispute and refund documents
- Copies of receipts or merchant correspondence showing attempted refunds.
- Evidence of unauthorized transactions (timestamps, statements) and any police reports if filed.
Common mistakes
Assuming online cancellation is possible
Many customers try to cancel cards via app or internet banking, but Citibank Singapore requires phone contact for credit card cancellations.
Calling the hotline and following the operator's verification steps avoids delays from attempted online cancellation routes.
Missing documentation or deadlines
Waiting to gather supporting documents can delay disputes; the bank typically requests evidence within 14 days and unauthorized charge disputes should be raised within 30 days.
Not getting a call reference number or written confirmation after cancellation can complicate follow-up - always request and save confirmation details.
Comparative recap
Quick comparison table
| Topic | Citi (Singapore) |
|---|---|
| Cancellation method | Phone hotline only (+65 6225 5225) |
| Typical completion time | 7 - 10 business days for cancellation; dispute resolution up to 6 - 8 weeks |
| Dispute window | Report unauthorized charges within 30 days; provide documents within 14 days |
| Consumer protections | Code of Consumer Banking Practice; 24‑hour cooling‑off for large transfers (from 15 Oct 2025) |
Key takeaway
Citi Singapore relies on phone support for cancellations and has formal dispute timelines; prepare documents and request confirmations to reduce delays.
After cancelling
Follow-up actions
- Confirm cancellation appears on your next statement and that no new recurring charges post‑closure are billed.
- Contact merchants directly to update payment methods for recurring services.
Helpful official link
For official product details and service offerings, visit Citibank Singapore's product pages: Citi Plus (Citibank Singapore).
Address
Former branch / contact location
21 Jurong Gateway Road, #01-02/#02-01/02/07/08, CPF Jurong Building, Singapore 608546.
Contact reminder
For cancellations and disputes call the Citibank Singapore hotline at +65 6225 5225 and follow the voice prompts to reach an officer.