Cancellation Digit: Easy Method

What is Digit

Overview

Digit (Digito) is a personal finance app that helps users save automatically by analysing spending and moving small amounts into savings. It is subscription-based and commonly billed monthly after a trial period.

Primary functions

Key features typically include automated savings, withdrawal options, and optional instant withdrawals for a small fee. Pricing and exact features can vary by market and plan.

How to cancel Digit

Cancel a subscription (app)

• Cancel in the Digit/Digito app settings if an in-app subscription option is provided.
• If you subscribed via Apple App Store, cancel in your Apple ID > Subscriptions before the next billing date.
• If you subscribed via Google Play, cancel in Google Play > Subscriptions before renewal.

Cancel insurance policies or products

• Health insurance: You can cancel within the 15‑day "free look‑up" period after issuance via customer care by phone (18002585956) or email ([email protected]).
• Life insurance: Cancel within the 15‑day free look period by email ([email protected]), phone (1800‑1296‑12626) or WhatsApp (9960126126); refunds (where applicable) are processed subject to deductions.
• Home insurance: To cancel before policy expiry, request cancellation through the insurer; refunds (if any) use a short‑period/pro‑rata scale.
• International travel insurance: Contact support by email ([email protected] or [email protected]) to request cancellation after commencement.

What happens when you cancel

Access and features

When you cancel a subscription, access to premium features typically ends at the end of the current paid period unless you cancel within a free trial.

For insurance, cancelling a policy ends future cover from the cancellation date; specific effective time depends on policy terms.

Billing, renewals and records

Automatic renewals stop after cancellation if processed before the next billing date. Check your billing provider (App Store/Google Play or card issuer) to confirm.

Keep records of cancellation confirmations, reference numbers, emails and screenshots in case you need to dispute charges or request refunds.

Will I get a refund?

Refund windows and typical rules

• Health insurance: Refund possible only during the 15‑day free look‑up period after policy issuance; after that, refund may be partial or none.
• Life insurance: If cancelled within the 15‑day free look period, refund is processed (within about 7 days) after applicable deductions.
• Home insurance: If cancelled before expiry, refunds are calculated on a short‑period (pro‑rated) scale based on time active.
• Travel insurance: Refund after commencement is based on the number of days active and the policy terms.

Exceptions and deductions

Refunds during "free look" periods are usually subject to administrative deductions and any risk‑borne charges stated in the policy wording.

If a claim has already been made or any premiums are due, the insurer may reduce or withhold refunds according to policy terms.

Digit plans and pricing

Pricing table

Notes on pricing

Digit charges US$5 monthly after trial and US$0.99 for instant withdrawals; the SGD amounts above are approximate conversions (1 USD ≈ 1.35 SGD) and no official SGD‑denominated pricing is publicly listed.

Confirm exact charges in your app or billing provider before subscribing or cancelling.

Your consumer rights in Singapore

Cancelling subscriptions and trials

Check the app's terms, the trial length and cancellation procedure. Cancel before the trial ends to avoid subscription charges where a free trial is offered.

If you are billed via Apple or Google, you may be able to request refunds through their purchase dispute processes for accidental or duplicate charges.

Disputes and escalation

Document all communications and keep evidence if you need to escalate a billing or claims dispute.

For unresolved issues, consider contacting local consumer or financial authorities, or use official dispute resolution channels in Singapore appropriate to the product type.

Customer experiences

Positive feedback

• Users report useful tools such as access to nearby services and easy online renewals in some products.
• Some customers value wellness benefits and the convenience of automated saving and simple renewals.

Negative feedback

• Common complaints include claim settlement delays, poor customer support and unresponsive processes leading to frustration.
• Others report claim rejection, communication issues, and delays or non‑payment for certain claims.

Documentation checklist

Essential items to prepare

• Account details and subscription confirmation (email, order ID, transaction date).
• Policy number or insurance contract copy (for insurance cancellations).
• Proof of identity and payment method (bank statement or card proof for refunds).

Supporting evidence for disputes

• All email exchanges, chat transcripts, call logs and screenshots of cancellation requests or app settings.
• Any correspondence showing the dates of policy issuance, trial start/end and claim submissions.

Common mistakes

Missing cancellation window

Example: Waiting until after the free look/trial period ends can remove eligibility for a full refund. Always check the exact cancellation window and act early.

Poor record keeping

Example: Not saving confirmation emails or screenshots can make disputes harder to resolve. Save receipts, cancellation confirmations and time‑stamped communications.

Comparative recap

Quick comparison table

After cancelling

Next steps

Confirm cancellation via written confirmation (email or screenshot) and check your bank or card statement for any refunded amounts or continued charges.

If a refund is due, note approximate processing times (life refunds often processed within about 7 days where applicable).

Where to get help

If you need independent information or a detailed review before deciding, see this external review for context:

Digit review (external)

Address

Registered address

We Are Digito Pte. Ltd.

8 Eu Tong Sen Street, #12‑83 The Central, Singapore 059818

Keep this for your records

Use the registered address when preparing formal written notices or if you need to escalate unresolved disputes in Singapore.