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Cancel ENDOWUS
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I hereby notify you of my decision to terminate the contract relating to the Endowus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Endowus: Easy Method
What is Endowus
Overview
Endowus is a digital wealth management platform based in Singapore that helps individuals invest cash, CPF and SRS balances into diversified portfolios. The platform provides advisory services, portfolio management, rebalancing and access to funds.
Core services
Endowus combines advice and execution through a subscription-style all‑in Access Fee, with different fee schedules for Cash, CPF and SRS investments. Fund-level expenses are separate and embedded in fund NAVs.
How to cancel Endowus
Before you start
Decide whether you want to stop contributions, close your account, or switch to a different plan. Each action can have different operational steps and timing.
Step-by-step cancellation
- Log in to the Endowus app or web portal and check account settings for an option to stop contributions or close the account.
- Contact Endowus support via the app messaging, in-app support, or the official contact channels to request cancellation and confirm required steps.
- If you have CPF or SRS investments, follow the platform instructions for withdrawal or transfer; these may require additional forms or approvals.
- Confirm settlement of any pending trades, transfers, or withdrawal processing timelines before finalising cancellation.
- Keep records of your cancellation request (confirmation emails or screenshots) for your records.
For details on your right to cancel and how Endowus handles such requests, review Endowus' official cancellation information: Endowus - Information about your right to cancel.
What happens when you cancel
Account access
After cancellation, your ability to trade or access advisory services is typically disabled. You may retain read-only access to historical statements depending on Endowus' policies.
Ongoing services and renewals
Recurring contributions or scheduled investments will be stopped once cancellation is processed. Any scheduled rebalances or advisory actions will cease after closure.
Will I get a refund?
General policy
Refunds depend on the timing and the nature of fees charged. Endowus charges "all‑in" Access Fees that cover advisory, platform, brokerage and rebalancing.
Exceptions and processing
- Fees already earned for elapsed service periods are generally not refundable.
- If you believe a refund or adjustment applies (for example, billing errors), contact Endowus support and retain confirmation records.
- Any fund-level fees (TERs) are embedded in fund NAVs and are not separately refunded by Endowus.
Refer to Endowus' official cancellation page for specific terms and procedures: Endowus - Information about your right to cancel.
Endowus plans and pricing
Pricing summary
The table below lists Endowus’ Access Fees as provided by Endowus. These are Endowus' stated all‑in Access Fees; fund-level TERs are additional.
Notes
Cash Smart fee changed from 0.05% to 0.15% effective 1 May 2024. Endowus rebates any trailer fees it receives.
| Plan | Price | Period | Features |
|---|---|---|---|
| Cash Investments - Tiered (All‑in Endowus Fee) | 0.60% p.a. for ≤ S$200,000; 0.50% p.a. for S$200,001 - S$1,000,000; 0.35% p.a. for S$1,000,001 - S$5,000,000; 0.25% p.a. for > S$5,000,000 | Annual | Covers advice, portfolio service, rebalancing, transfers, brokerage; tiered fee structure based on Assets Under Advice (AUA) |
| CPF & SRS Investments - Flat All‑in Endowus Fee | 0.40% p.a. | Annual | Flat fee for any amount, covers same services as above for CPF/SRS investments |
| Cash Smart (Short‑Term Cash Management Portfolios) | 0.15% p.a. | Annual | Low-cost cash management portfolio (formerly 0.05% p.a. before 1 May 2024) |
| Single‑Fund (Cash / CPF / SRS) | 0.30% p.a. | Annual | Access fee for investing in a single fund via Fund Smart or similar |
| Multi‑Fund Portfolio (Core, Satellite, Income, etc.) | 0.25% - 0.60% p.a. | Annual | Applies to Core, Satellite, Income portfolios - similar to Cash tiered structure |
| Alternatives (Private Markets & Hedge Funds) | 0.40% - 0.60% p.a. | Annual | For accredited investors only; covers private markets and hedge fund portfolios |
Your consumer rights in Singapore
General protections
Consumers in Singapore have protections under general consumer protection laws and may raise complaints if services are misrepresented or fees are charged in error.
Financial services oversight
Financial services are subject to regulatory oversight. If you have a dispute about conduct or suitability, consider raising it with Endowus first, and escalate to relevant industry dispute channels if required.
Customer experiences
Common positive points
Many users cite a streamlined onboarding experience, clear fee disclosure on Endowus' pricing page, and convenience of CPF/SRS integration.
Common challenges
Some customers report waits for withdrawal or transfer processing and the need for extra documentation when dealing with CPF/SRS transfers.
Documentation checklist
Identity and account documents
- Government-issued ID (NRIC or passport)
- Proof of address if required
- Account statements or screenshots showing holdings
Cancellation-specific documents
- Cancellation request confirmation (email or in-app message)
- Forms for CPF/SRS transfers or withdrawal authorisations
- Any completed withdrawal instruction or transfer forms
Common mistakes
Stopping contributions only
Some clients stop recurring contributions but assume their account is closed. Stopping contributions does not always close or fully cancel your account.
Not confirming settlement
Another frequent issue is initiating cancellation before pending trades or transfers settle. This can delay cash-out or create partial closures.
Comparative recap
Before cancelling
Review your scheduled contributions, pending trades, and any CPF/SRS transfer requirements. Confirm what you want to happen to investments and cash.
After cancelling
Expect account access changes, potential processing time for withdrawals, and final fee reconciliations. Keep cancellation receipts and confirmation emails.
| Item | Effect of cancelling | Recommended action |
|---|---|---|
| Recurring contributions | Stopped | Cancel in app and confirm with support |
| Account access | Read-only or closed depending on status | Download statements and tax docs before closure |
| Fee refunds | Unlikely for past service periods; case-by-case | Request review from support and keep records |
| CPF/SRS investments | Require special transfer/withdrawal steps | Follow CPF/SRS-specific instructions and forms |
After cancelling
What to monitor
Monitor your bank and investment accounts for the final transfer or cash-out. Retain all confirmation messages and transaction records.
Where to get help
- Official cancellation and rights info: Endowus - Information about your right to cancel
- Pricing and fee details: Endowus - Pricing
- Marketing events and terms: Endowus - Marketing Events Terms & Conditions
Address
Registered office
Endowus Singapore Pte. Ltd.
Location
158 Cecil Street, #08-01, Singapore 069545