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Cancel ETIQA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Etiqa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Etiqa: Easy Method
What is Etiqa
Overview
Etiqa is an insurance provider operating in Singapore offering life, health, travel and general insurance products under brands including Tiq. Products include single-trip and annual travel plans, home protection, cyber protection, and investment-linked plans.
How Etiqa serves customers
Etiqa provides policy management and customer support via its website, app and WhatsApp channels for quotes, purchases, claims and enquiries.
Official product and plan pages are available on Etiqa/Tiq websites and partner comparison pages for pricing and product details.
How to cancel Etiqa
Before you start
Check your policy type (single-trip, annual multi-trip, life/health 1-year+) and whether a claim has been made. Cancellation rules and refunds depend on product type and claim status.
Step-by-step cancellation (typical)
- Locate your policy number, insured name and date of purchase.
- Contact Etiqa via the app, WhatsApp or website to request cancellation and refund assessment.
- State the reason for cancellation (pre-commencement, unused period, or free-look) and provide supporting documents on request.
- Confirm whether any claims have been made (claims usually void refund eligibility for some products).
- Request written confirmation of cancellation and timing for any refund.
Platform notes
Etiqa does not publish platform-specific cancellation flows for App Store, Google Play or web; cancellations are generally policy-dependent and handled via the company’s customer channels.
Use the app or official website for secure communication whenever possible.
What happens when you cancel
Policy access and cover
If you cancel before the policy start date for a single-trip Travel Infinite policy, cover will not commence and you may be eligible for a full refund.
Once an insurance period has started, cover ends on the cancellation effective date according to policy terms.
Renewals and data
Cancelling stops future automatic renewals for the cancelled policy; you will need to re-enrol to regain cover later.
Etiqa retains your records as required by law; request confirmation if you need data deletion or a copy of your file.
Will I get a refund?
Single-trip travel policies
Travel Infinite single-trip policies: full refund of premium if cancelled prior to commencement of the policy.
No refund is available once the insurance period has started for single-trip policies.
Annual multi-trip and exceptions
Travel Infinite annual multi-trip policies: refund is calculated based on unused period using a sliding scale (examples: ~60% if 11 months remain down to ~10% if 2 months remain).
Refund for annual policies is only available if no claim has been submitted and the refund amount is at least S$20.
Pre-trip COVID-19 and statutory cooling-off
- Pre-trip COVID-19 cancellation coverage (Travel Infinite): up to S$5,000 for non-refundable costs if cancelling or postponing at least 14 days before departure.
- Statutory cooling-off (free-look) period: for life and accident & health policies of one year or more, Singapore law requires at least a 14-day free-look to cancel with refund (minus admin charges), provided no claim has been made.
Etiqa plans and pricing
Pricing summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Tiq Travel Insurance - Entry (7-day ASEAN trip, excl. COVID-19) | S$42.00 | One-off per trip | 7-day ASEAN trip travel insurance coverage (Entry tier) |
| Tiq Travel Insurance - Savvy (7-day ASEAN trip, excl. COVID-19) | S$65.00 | One-off per trip | 7-day ASEAN trip travel insurance coverage (Savvy tier) |
| Tiq Travel Insurance - Luxury (7-day ASEAN trip, excl. COVID-19) | S$95.00 | One-off per trip | 7-day ASEAN trip travel insurance coverage (Luxury tier) |
| Tiq Travel Insurance with 50% MoneySmart discount | S$22.50 (Entry), S$35.25 (Savvy), S$51.00 (Luxury) | One-off per trip | Limited-time MoneySmart exclusive discount |
| Tiq Travel Insurance - Annual Trip (Entry) | S$332.71 | Annual per adult | Entry level travel insurance for annual trip, 1 adult |
| Personal Cyber Insurance - standalone annual | S$80.25 | Annual | Personal cyber insurance, standalone |
| Personal Cyber Insurance - bundled with Tiq Home | S$53.50 | Annual | Cyber insurance bundled with Tiq Home Insurance |
| Tiq Home Insurance - starting premium | S$28.00 | Annual | Home protection plan premium starting price |
| Tiq Invest (ILP) | S$1,000 minimum single premium; S$100/month top-up | Single premium or monthly top-up | Investment-linked plan with wealth accumulation and life protection |
| Etiqa Invest Vista (Shariah-compliant ILP) | S$200/month starting | Monthly | Shariah-compliant ILP - Invest Vista |
Notes on prices
Prices above are the verified indicative amounts available from product listings and partner pages.
Where exact prices vary by cover options, the listing shows the starting or typical price supplied in verified data.
Your consumer rights in Singapore
Free-look (cooling-off) rights
For life and accident & health policies of one year or more, Singapore law grants a minimum 14-day free-look period from receipt of the policy.
During the free-look you may cancel and receive a refund of premiums minus any administrative fees, provided no claim has been made.
Fair dealing and dispute resolution
Etiqa states a Fair Dealing commitment in line with Monetary Authority of Singapore guidance: acknowledge feedback quickly and investigate complaints within specified timeframes.
If you remain dissatisfied, you can escalate to the Financial Industry Disputes Resolution Centre (FIDReC) or follow Etiqa’s published complaint process.
Customer experiences
Positive feedback highlights
Some customers report fast and easy claims for luggage damage and straightforward online purchase experiences.
Other comments praise discounts and the ease of buying travel policies through the app or partners.
Negative feedback highlights
Negative experiences include reports of slow claim reimbursements, difficulties with the app, and dissatisfaction when annual refunds were refused after a claim.
Some customers describe unhelpful responses via email or WhatsApp; consider keeping a record of all communications.
Documentation checklist
Essential items to prepare
- Policy number and insured person’s full name.
- Copy of the insurance certificate/policy document and purchase receipt.
- Proof of travel (itinerary, booking reference, flight tickets) and dates.
- Identification (NRIC/Passport) and bank details for refund.
Additional items for refund or claim review
- Receipts for non-refundable expenses (hotel, tours, flights) when claiming pre-trip COVID-19 coverage up to S$5,000.
- Claim reference numbers and prior correspondence if you already submitted a claim.
- Any medical certificates or police reports if relevant to the reason for cancellation or claim.
Common mistakes
Waiting until after the policy starts
Example: cancelling a single-trip Travel Infinite policy after coverage has begun typically means no refund. Always cancel before the commencement date for a full refund.
Double-check the policy start date on your certificate to avoid losing refund eligibility.
Assuming claim status doesn't affect refunds
Example: annual multi-trip refunds are often denied if a claim has been made; customers have reported losing refund eligibility after lodging claims.
Confirm claim status and refund rules before cancelling an annual policy.
Comparative recap
Quick side-by-side
| Product | Refund on cancellation | Key condition |
|---|---|---|
| Travel Infinite - Single Trip | Full refund if cancelled before commencement; none after start | Must cancel prior to policy start date |
| Travel Infinite - Annual Multi-Trip | Pro-rated refund by unused period (sliding scale); minimum S$20 | No refund if a claim has been submitted |
| Pre-trip COVID-19 coverage | Up to S$5,000 for non-refundable costs if cancelled ≥14 days before departure | Requires proof of non-refundable costs and timing |
How to use this table
Use this recap to check the likely refund outcome quickly before you contact customer service.
If your situation is complex, document your case and request a written refund assessment from Etiqa.
After cancelling
What to expect next
Ask for written confirmation of cancellation, the refund amount and timing, and any administrative fees deducted.
Retain all correspondence and payment proofs until the refund is issued and cleared.
Helpful official links
Address
Official correspondence
Etiqa's historical registered office for correspondence is:
16 Raffles Quay, Hong Leong Building, #01‑04A, Singapore 048581
Customer care channels
Use the app, WhatsApp or official website contact forms for cancellations and to request written confirmation.
If you need formal escalation, request details of the complaint process and FIDReC referral rights from Etiqa.