Cancellation Ramp: Easy Method

What is Ramp

Overview

Ramp is a finance and expense-management platform that provides corporate cards, expense controls, and automated accounting workflows.

It is designed to help businesses streamline spending, invoice tracking, and bookkeeping integrations.

Who uses it

Ramp is aimed at small to large businesses seeking cost control, virtual and physical company cards, and automation.

Features include spend controls, integrations (e.g., QuickBooks), and subscription tiers for additional functionality.

How to cancel Ramp

Cancel a subscription (Ramp Plus)

• Sign in to your Ramp account and go to Account Settings.
• Locate Subscriptions or Billing and choose Cancel; cancellation takes effect at the end of your current billing period.
• Ramp Plus fees are non-refundable after purchase.

Cancel transactions, orders, and disputes

• Crypto on-ramp purchases: cannot be cancelled once submitted and processed due to blockchain irreversibility.
• Off-ramp orders that fail may be adjusted or refunded; contact support promptly to request adjustment or refund.
• Card charge disputes and cancellations must be initiated via the Ramp web dashboard; they cannot be started in the mobile app.

What happens when you cancel

Access and features

When you cancel a paid plan, your account typically retains access until the end of the paid billing period.

After the billing period ends, premium features tied to the plan will be disabled and you will revert to the free tier if available.

Data and billing

Your account data (transactions, invoices, reports) is usually retained per Ramp’s data retention policies.

Ensure you export any reports or bookkeeping data you need before premium features are removed.

Will I get a refund?

General refund policy

• No refunds for completed crypto on-ramp transactions, except in rare failure cases (for example, compliance blocking) and even then refunds may be reduced by network fees.
• Ramp Plus subscription fees are non-refundable.

Exceptions and timing

• Failed off-ramp orders may be refunded or adjusted; you must request this within 30 days.
• Refunds for failed off-ramp orders are processed in about 7 - 10 business days.
• Refunds via card or Apple Pay (for Ramp Network) typically take up to 10 business days; manual bank transfer refunds take 2 - 3 business days (may be longer in some countries).

Ramp plans and pricing

Pricing table

Pricing notes

Pricing is listed in USD; Ramp documentation indicates users in Singapore pay in USD and the charge is converted by their bank or payment processor.

There is no public SGD list price; expect currency conversion or bank fees from your card issuer.

Your consumer rights in Singapore

Legal context

Ramp’s policies define cancellations and refunds but do not reference a statutory 14-day cooling-off period.

Under Singapore law, the Consumer Protection (Fair Trading) Act provides a 14-day cooling-off in certain contexts (e.g., unsolicited door-to-door sales), not typically for financial services.

Practical implications

• Financial services and digital app purchases like Ramp are generally outside typical 14-day cooling-off protections.
• Ramp’s non-refund terms for completed crypto purchases and non-refundable subscription fees are likely enforceable in Singapore.

Customer experiences

Positive feedback

• Users praise Ramp for being user-friendly and streamlining expense management and card issuance.
• Many customers report smooth bookkeeping integrations and time savings on accounting tasks.
• Invoice tracking and reimbursement workflows receive frequent positive mention.

Critical feedback

• Onboarding can feel inadequate for some users, with limited hands-on support during setup.
• Payment delays (e.g., ACH) and support responsiveness are common complaints in public reviews.
• Some users report bugs or unclear communication around certain features like virtual/travel cards.

For community reviews, see public feedback on Trustpilot.

Trustpilot - Ramp reviews

Documentation checklist

What to gather before contacting support

• Account email and company name used with Ramp.
• Transaction ID, order ID, date, and exact amount of the transaction.
• Payment method (card, Apple Pay, bank transfer) and screenshots of the transaction and error messages.
• Billing statements or charge details showing the debit/credit.

Timing and requests

• Request refunds for failed off-ramp orders within 30 days to increase the chance of adjustment or refund.
• Keep a concise request describing the issue and attach supporting evidence to speed up resolution.

Common mistakes

Assuming crypto purchases are reversible

Many users mistakenly expect to cancel on-ramp crypto buys after submission. Blockchain transactions are irreversible once processed.

Always double-check destination addresses and amounts before sending crypto to avoid permanent loss.

Using the mobile app for disputes

Users sometimes try to start card charge disputes from the mobile app. Card disputes can only be initiated via the Ramp web dashboard.

For subscription cancellations, users should confirm within Account Settings to ensure cancellation goes into effect at period end.

Comparative recap

Quick comparison

Key takeaways

• Crypto buys are final; plan cancellations take effect at period end; refunds are limited and conditional.
• Choose the plan that matches feature needs and billing flexibility; annual billing gives a discounted per-user rate.

After cancelling

What to do next

Export any reports, transactions, or accounting data you need before premium features end.

Confirm cancellation email or notification and check the final billing date.

Where to get help

For refund timing and procedures, see Ramp’s support article on refund processing.

Ramp Support - How long does a refund take?

For a step-by-step cancellation guide by a third-party service, see:

Postclic - How to cancel Ramp

Address

Local office

Ramp (Singapore) Management Company PTE. Limited

14, Robinson Road #08-01A Far East Finance Building, Singapore 048545 SINGAPORE

Support links

Additional reading on expense-management alternatives and context:

Wise - Expense management software guide