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Cancel EZPAY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ezpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ezpay: Step-by-Step Guide
What is Ezpay
Service overview
Ezpay is a payment platform that helps merchants and consumers manage invoices, subscriptions and online payments from a single interface.
The platform acts as a facilitator between merchants, payment processors and customers; it is not the merchant delivering the underlying goods or services.
Role and limitations
Ezpay provides billing, invoicing and payment infrastructure but states it does not directly handle cancellations or refunds for merchant services in most cases.
For cancellation and refund outcomes you generally deal with the merchant; Ezpay’s Terms & Conditions clarify its limited liability for vendor refunds. Ezpay Terms & Conditions
How to cancel Ezpay
Cancel via the merchant (recommended)
- Contact the merchant or service provider that billed you and request cancellation of the subscription or service.
- Ask the merchant to confirm cancellation in writing (email receipt or portal confirmation).
- Keep the merchant’s cancellation reference or ticket number for follow-up and disputes.
When Ezpay may be involved
- If the merchant requests Ezpay to stop recurring billing, confirm with the merchant that they have instructed Ezpay to cancel future charges.
- If you suspect an unauthorized transaction or a platform error, request a refund from Ezpay within the timeframes in their return policy. Ezpay Return Policy
- For technical or integration issues, merchants may use developer support resources. Developer refund docs
What happens when you cancel
Access and recurring billing
Cancelling the merchant subscription typically stops future recurring payments, but access to the service depends on the merchant’s policy.
Confirm whether access continues until the end of the paid period, or ends immediately upon cancellation.
Data and account information
Merchant and platform data retention policies vary; ask the merchant how they handle your account and personal data after cancellation.
Ezpay itself may retain transaction records for accounting and dispute resolution in line with its terms.
Will I get a refund?
Standard refund conditions
Ezpay supports refunds if the invoice status is "PAID" or "PARTIALLY_REFUNDED". Full refunds may include fee refunds; partial refunds generally do not refund platform fees.
Refunds processed by Ezpay can take up to 3 business days to settle back to the consumer’s bank or card. Refund processing details
Exceptions and time limits
- Ezpay’s Return Policy allows refunds for unauthorized transactions, platform errors, or service disruptions caused by Ezpay, typically when requested within 7 days.
- Service use or subscription fees already consumed are usually non‑refundable under the merchant’s and Ezpay’s stated policies. Return & refund policy
- Because Ezpay acts as a platform, many refund outcomes depend on the merchant’s policy and whether the merchant initiates the refund.
Ezpay plans and pricing
Where to find pricing
Ezpay’s pricing, plan tiers and any merchant fees are published by the company and by merchants integrating its services.
Do not rely on third‑party estimates; always verify current pricing on Ezpay’s official site or via your merchant.
Important note
I do not provide or invent prices. Check Ezpay’s official pages or contact your merchant for accurate fees and plan details. Terms & details
Your consumer rights in Singapore
General position
Ezpay is a platform provider; consumer cancellation and refund rights are primarily determined by the merchant and by Singapore law.
Ezpay’s T&Cs state limited liability for refunds and cancellations except where Ezpay is directly responsible. Ezpay Terms
Local legal options
Under Singapore consumer protection frameworks (for example, the Consumer Protection (Fair Trading) Act), you may have recourse against a merchant for unfair practices.
If Ezpay was responsible for an unauthorized or platform-caused error, its Return Policy sets a 7‑day window for requesting remedies; outside that, pursue the merchant or legal avenues.
Customer experiences
Summary of public feedback
Recent verified reviews on public platforms show a strong pattern of negative experiences, including 1‑star reviews raising issues about fees and service.
Common complaints include high failed-payment fees, unexpected charges and difficulty cancelling without exit fees. See the public reviews for detail. Trustpilot reviews
Balanced considerations
Some complaints stem from merchant policies rather than the Ezpay platform itself; determine whether an issue is caused by the merchant, the platform, or the payment processor.
Always document communications and confirmations from merchants to strengthen any refund or dispute claim.
Documentation checklist
Essential items to collect
- Invoice number and transaction ID from Ezpay or the merchant.
- Proof of purchase (receipt, order confirmation, screenshot of the invoice).
- Card statement or bank screenshot showing the charge.
- Written cancellation confirmation from the merchant (email or portal message).
Supporting materials for disputes
- Dates and timestamps of attempts to cancel or contact the merchant.
- Any messages from Ezpay or the merchant about billing, retries or failed payment fees.
- Reference to Ezpay’s Terms & Return Policy if claiming platform error. Return Policy
Common mistakes
Assuming Ezpay cancels merchant subscriptions
Many users assume stopping payments through Ezpay automatically cancels the underlying service; in most cases you must cancel directly with the merchant.
Without merchant confirmation you may still owe fees or incur collection attempts from the merchant.
Missing refund windows and misunderstanding fees
Users sometimes miss the 7‑day window for Ezpay refunds of unauthorized transactions or expect partial refunds to include fee refunds when the policy excludes them.
Also check invoice status: Ezpay only supports refunds on invoices marked PAID or PARTIALLY_REFUNDED, and partial refunds often do not refund fees.
Comparative recap
| Feature | Ezpay platform | Merchant / Provider | Period |
|---|---|---|---|
| Who controls cancellation | Facilitator; cancels when instructed by merchant or in cases of platform error | Primary controller of subscription cancellation | monthly / annual |
| Refund eligibility | Refunds if invoice is PAID or PARTIALLY_REFUNDED; platform errors and unauthorized claims within 7 days | May offer refunds depending on merchant policy and usage | monthly |
| Fee refunds | Full refunds may include fees; partial refunds typically do not return fees | Varies by merchant | annual |
| Dispute route | Support for platform errors and transaction processing | Merchant responsible for service delivery and consumer redress | monthly / annual |
After cancelling
Steps to confirm and follow up
Retain written confirmation of cancellation from the merchant and monitor card statements for unexpected charges.
If you do not receive confirmation, follow up with the merchant and keep a record of all messages and dates.
Where to get official information
Read Ezpay’s Terms & Conditions and Return Policy for platform-specific rules: Terms & Conditions, Return & Refund Policy.
For refund processing details and technical questions, consult Ezpay’s developer documentation: Refunds - Developer Docs.
Address
Ezpay Singapore office
150 Cecil Street #15‑01 Singapore 069543
This is the primary address listed for Ezpay’s Singapore presence; for account issues contact your merchant first and Ezpay support via official channels if required.