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Cancel FIDELITY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Fidelity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fidelity: Easy Method
What is Fidelity
Overview
Fidelity is a global financial services firm offering investment management, brokerage and related services. In Singapore it serves retail and institutional customers through local and international platforms.
Services covered
Services include brokerage (international stock trading), retirement and investment products, and corporate services such as certificate and registry orders. Specific local offerings and terms can vary by service and entity.
How to cancel Fidelity
Self-service steps
- Log in to the Fidelity app or web portal and go to Account or Subscription management.
- Look for an option to cancel the product, subscription, or order; follow on-screen prompts to submit cancellation.
If no cancel button is visible
- Contact Fidelity support by secure message, phone or the web contact form and request cancellation in writing.
- If you placed a corporate certificate order, act quickly - see the 48-hour rule below.
What happens when you cancel
Access and service termination
On successful cancellation, access to cancelled services stops according to the service terms. For subscriptions, termination prevents future renewals but may not prorate past billing.
Data and records
Account records, transaction history and confirmations are generally retained per Fidelity’s terms; you should download or save copies before cancelling if you need them.
Will I get a refund?
Corporate certificate orders (exception)
Corporate certificate or registry orders placed through Fidelity Corporate Services can be cancelled within 48 hours of payment provided the request has not yet been submitted to the registry.
Refunds for these cancellations are processed to the original payment method within 7 - 14 business days. See the official policy for details: Fidelity Corporate refund policy.
General consumer/refund position
- There is no evidence that Fidelity in Singapore offers a statutory 14‑day cooling‑off or automatic free‑look refund for consumer investment/subscription services.
- Generally, Fidelity does not refund fees once services have been rendered or trades executed.
Fidelity plans and pricing
Fees shown
Below are trading-related fees from the available international brokerage schedule for SGD-denominated trades.
Notes on the table
No subscription or app usage fees in SGD were found for Fidelity apps in Singapore; the listed items are trade-related costs.
| Plan | Price | Period | Features |
|---|---|---|---|
| Online Trade Commission | S$35.00 | Per Trade | Commission for online international stock trade |
| Rep-Assisted Trade Commission | S$90.00 | Per Trade | Commission for rep-assisted international stock trade |
| Clearing Fee | 0.04% of principal | Per Trade | SGX clearing fee applied on each trade |
Your consumer rights in Singapore
Statutory context
Fidelity’s publicly available terms for Singapore do not state a blanket statutory 14‑day cooling‑off or refund right for investment or subscription services.
Practical implications
- If you believe a service was misrepresented or defective, consumer protections under Singapore law may apply, but they are not explicitly referenced in Fidelity’s service terms.
- For disputes, raise a written complaint with Fidelity support and keep records of all communications and transaction receipts.
Customer experiences
Positive feedback
Some users report long-term satisfaction with Fidelity’s core platform and customer service on specific matters.
Individual positive reports tend to focus on product range and trading capabilities rather than local support speed.
Negative feedback
Public reviews include complaints about mobile app usability, customer service responsiveness, unexpected charges and withdrawal delays.
For aggregated user sentiment, see Trustpilot reviews: Fidelity on Trustpilot.
Documentation checklist
Before contacting support
- Account number, username or registered email used with Fidelity.
- Order number, invoice or receipt for the service you wish to cancel.
If requesting a refund or corporate cancellation
- Payment confirmation and transaction date (to verify the 48‑hour window if relevant).
- Written cancellation request or support ticket reference; save all replies.
Common mistakes
Waiting too long for corporate orders
A common error is missing the 48‑hour cancellation window for corporate certificate orders before the submission to the registry. After submission, refunds are not permitted.
Assuming automatic refunds for completed services
Many users expect refunds after a service has been rendered or a trade executed. Fidelity’s published position is that refunds are generally not provided in those cases.
Comparative recap
What this table compares
The table below highlights cancellation and refund characteristics and a sample fee for quick comparison.
How to read it
“Cancellation window” refers to the specific early-cancellation allowance for corporate orders; “Refund likely” reflects whether refunds are typically available.
| Feature | Fidelity (Singapore) | Typical outcome |
|---|---|---|
| Cancellation window (corporate orders) | 48 hours pre‑submission | Cancellation allowed; refund processed in 7 - 14 business days |
| Consumer subscription/service cancellation | No general 14‑day statutory right stated | Refunds generally not provided once services performed |
| Example trading fee | Online Trade Commission S$35.00 per trade | Commission applies per international stock trade |
After cancelling
Follow-up actions
- Keep written confirmation of cancellation and any refund timeline provided by support.
- Download transaction history, tax documents and statements you may need later.
Useful official links
- Fidelity Corporate refund policy
- Fidelity Corporate terms and conditions
- Fidelity international trading FAQs
- Postclic: how to cancel Fidelity (guide)
- Fidelity Digital Assets (App Store listing)
Address
Local office
Fidelity's primary known office in Singapore is at:
8 Marina View, #35‑06 Asia Square Tower 1, Singapore 018960
Contact note
Use your account portal or the official links above to confirm the correct local contact channels for your specific product before sending sensitive documents.