Cancellation Genius: Easy Method

What is Genius

Overview

Genius is a subscription-based financial service (branded here as Genius by Albert) that offers personalised financial advice, budgeting tools and investment insights for users in Singapore.

The service is delivered through apps and web access and requires a paid subscription for Pro features such as portfolio tracking, charts and AI summaries.

Key features

Main features commonly promoted include stock/portfolio tracking, AI summaries, charts and personalised recommendations tied to paid plans.

Subscriptions and pricing shown in the app store determine access to Pro features and renewal behaviour.

How to cancel Genius

Cancel via App Store (iOS)

• Open the App Store on your iPhone/iPad, tap your profile and select Subscriptions.
• Find "Genius" or "Genius: Stock Market Tracker", then tap Cancel Subscription to stop renewal.
• For the app listing and details see the App Store entry: Genius on the App Store (Singapore).

Cancel via Google Play or Web

• Google Play subscriptions must be managed in Google Play (Payments & subscriptions → Subscriptions) - cancel there to stop future charges.
• If you subscribed on a web checkout and no self-serve cancel option is visible, contact Genius support or use the representative office details in the Address section below.
• Note: Genius does not publish a direct cancellation form on their public site; follow the platform (App Store/Google Play) flows when applicable.

What happens when you cancel

Access after cancellation

After you cancel a subscription through the App Store or Google Play, you generally retain Pro access until the current paid period ends.

For web subscriptions, access after cancellation depends on the vendor flow used at purchase; confirm in your account or with support.

Renewal and billing

Cancelling prevents future automatic renewals but does not usually reverse charges already billed for the active period.

Always check the subscription end date in the store receipt or account settings to confirm when access will stop.

Will I get a refund?

Genius refund policy (public)

There is no publicly stated refund policy on Genius.com for subscriptions, and no explicit refund rights are published by Genius on their site.

Because no clear web policy exists, refunds depend on purchase platform rules or case-by-case support decisions.

Platform refunds and exceptions

• In-app purchases made through the App Store or Google Play are typically governed by those platforms' refund mechanisms, not by Genius directly.
• Possible exceptions include misrepresentation or technical failure that prevents access - such cases may be grounds to request a refund from the platform or via Genius support.

Genius plans and pricing

Pricing table

Your consumer rights in Singapore

Legal overview

The Consumer Protection (Fair Trading) Act (CPFTA) applies in Singapore but does not automatically give a statutory refund right for digital services unless there is misrepresentation or a failure of service.

For example, if the service is not delivered as promised or is defective, CPFTA may provide remedies.

Practical steps and remedies

• Request refunds via the original purchase platform (App Store or Google Play) where applicable; platforms have their own review processes.
• If you believe there was misrepresentation or a breach, keep records and consider a formal complaint under CPFTA channels or seek advice from Consumer Affairs if needed.

Customer experiences

Positive reports

Some users report support successfully resolving access or login issues, which led to satisfaction once the problem was addressed.

These positive outcomes appear to be case-specific and often require active engagement with support.

Negative reports

Common complaints include billing issues, refunds not processed as expected, subscriptions not cancelling properly, and slow or unsatisfactory customer service responses.

On review platforms the sentiment has leaned negative; for an overview see user reviews on Trustpilot: Genius on Trustpilot.

Documentation checklist

Receipts and transaction details

• App Store or Google Play receipt (order ID, purchase date, plan name).
• Bank or card statement showing the charge.
• Screenshots of subscription status in the app or account page.

Support and proof items

• Copies of email correspondence with Genius support or platform support.
• Account username/email used for the subscription.
• Any error messages or screenshots showing the problem if claiming technical failure.

Common mistakes

Assuming Genius manages platform subscriptions

Many users assume Genius can cancel App Store or Google Play subscriptions for them.

In reality, these must be cancelled via the platform where the purchase was made.

Not keeping proof and missing time windows

Failing to keep receipts, order IDs or screenshots reduces the chance of a successful refund or dispute.

Also, waiting too long to request help can make it harder to reverse recent charges or obtain a goodwill refund.

Comparative recap

Quick plan comparison

After cancelling

Confirm cancellation and check access

After you cancel, confirm the subscription end date in the App Store or Google Play account and keep the confirmation screenshot or email.

Verify you retain access only until the paid period ends and monitor your card for further charges.

Useful links and next steps

• App Store listing and subscription details: Genius on the App Store (Singapore)
• Read user reviews and reports to set expectations: Genius on Trustpilot

Address

Representative office (Singapore)

Genius Star (representative office for Genius) is listed at the following address for Singapore correspondence:

420 North Bridge Road, #04-28, North Bridge Centre, Singapore 188727

How to contact for cancellations or disputes

If you cannot cancel via the platform or need further assistance, gather documentation and contact Genius support or use the representative office address above for written correspondence.

If your charge came via App Store or Google Play, also open a dispute or refund request through the original platform as the primary route for refunds.