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Cancel GOHENRY
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4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Gohenry service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gohenry: Easy Method
What is Gohenry
Overview
Gohenry is a subscription-based prepaid debit card and financial education app aimed at children and teens. It combines a child-facing card with parental controls, allowance automation and learning features.
Who it’s for
The service is designed for parents who want to teach money management, set chores and allowances, and control spending. It is subscription-based and available via app stores and direct sign-up.
How to cancel Gohenry
Cancel via App Store (iOS)
- Open iPhone/iPad Settings → tap your name → Subscriptions → find gohenry subscription → cancel at least 24 hours before renewal.
- Refunds for App Store subscriptions are handled by Apple and must be requested through Apple if eligible.
Cancel via Google Play (Android)
- Open Google Play Store → tap profile → Payments & subscriptions → Subscriptions → select gohenry subscription → cancel at least 24 hours before renewal.
- Refunds for Play Store subscriptions are handled by Google and must be requested through Google if eligible.
Cancel via web / Member Services (direct)
- Contact Member Services by phone or email to request account closure: phone 0330 100 7676 (UK).
- Email options: help@gohenry.co.uk or help@gohenrycard.com. Request account closure and any refund of remaining balance.
- Direct cancellations may trigger a short cooling-off/reactivation window (see refunds section).
What happens when you cancel
Access and features
On cancellation, child cards and app access may be limited according to the provider’s closure process. Spending and allowance automation will stop after the account is closed.
Renewal and billing
Ensure cancellation at least 24 hours before the next renewal to avoid another billing cycle for store-managed subscriptions.
Data and reactivation
Direct cancellations may include a brief cooling-off period (a few days) during which accounts can be reactivated without a full new setup.
Will I get a refund?
Platform-managed subscriptions (App Store / Google Play)
Refunds for subscriptions bought through Apple or Google are subject to each platform’s policies. If you subscribed via an app store, you must request refunds through that store.
Web / Direct cancellations
- Remaining balances are refunded to the original payment method, typically within 7 - 10 business days.
- If cancelled via the app, refunds may arrive sooner (approximately 5 working days).
- There may be a short cooling-off period (about 3 days) during which the account can be reactivated without a new setup.
Junior ISA (JISA) refunds
For Junior ISA accounts, there is a 14-day change-of-mind period from the date of the first contribution. Within this window you may cancel, withdraw or transfer.
After 14 days, withdrawals depend on the investment value and transfer procedures rather than simple refunds.
Gohenry plans and pricing
Plans included below
The table lists the known plan names, USD prices and core features from available information.
Price notes
Prices are shown in USD. Exact SGD pricing is not listed and may vary by region or exchange rate.
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual child (GoHenry / Acorns Early) | US$4.99 | monthly | Includes debit card, allowance automation, chores, parental controls |
| Family plan (up to 4 children) | US$9.98 | monthly | Same features as individual plan, covers up to 4 children |
| Acorns Gold (includes GoHenry/Acorns Early) | US$12.00 | monthly | Includes GoHenry access for multiple children plus other Acorns features |
Your consumer rights in Singapore
Change-of-mind and refund rights
In Singapore there is generally no statutory right to refunds for a change-of-mind on services like Gohenry unless the provider’s policy allows it.
Check Gohenry’s stated refund policy and your payment platform’s rules (Apple/Google) for any voluntary refunds.
Defects, misrepresentation and disputes
Under the Consumer Protection (Fair Trading) Act (CPFTA) and Lemon Law, remedies may exist for defective or misrepresented goods or services.
Applicability to fintech or subscription services is limited and depends on the specifics of the issue and available evidence.
Customer experiences
Positive feedback
- Users praise the app for teaching children financial responsibility and for useful controls like blocking/unblocking cards, spending controls, and notifications.
- Some reviewers note helpful learning missions and reliable allowance scheduling.
Negative feedback
- Some users report difficulties cancelling subscriptions and a lack of prorated refunds for unused periods.
- Other issues reported include occasional app outages, payment or transfer problems, and concerns about unexpected charges.
Documentation checklist
Account and contact details
- Gohenry account email and registered parent/guardian name.
- Child’s name on the account and any linked card numbers or last 4 digits.
Evidence and transaction records
- Subscription receipts, billing dates and screenshots showing active subscription.
- Transaction history if you are requesting a refund for a specific charge.
Common mistakes
Missing the correct cancellation route
Example: cancelling inside the app but the subscription was purchased via Apple or Google Play. In that case, cancellation and refunds must be handled through the store.
Always check whether your subscription is store-managed or direct before proceeding.
Timing and refund expectations
Example: waiting until after renewal to cancel and expecting a prorated refund. Many users report there is no prorating for unused time on subscriptions purchased through stores.
Assume platform rules apply for store purchases and allow time for refunds when cancelled directly (typically 5 - 10 business days).
Comparative recap
Quick comparison of plans
The table below summarizes main plans, prices and core features to help you decide before cancelling or switching.
How to read the table
Price is monthly in USD. Features are high-level and based on the available plan descriptions.
| Feature | Individual child | Family plan (up to 4 children) | Acorns Gold |
|---|---|---|---|
| Price | US$4.99 / monthly | US$9.98 / monthly | US$12.00 / monthly |
| Debit card | Included | Included | Included |
| Allowance & chores | Yes | Yes (up to 4 children) | Yes |
| Additional Acorns features | No | No | Yes |
After cancelling
What to check immediately
Confirm cancellation has been processed and note any confirmation reference. Check that recurring payments have stopped on your bank/card statement.
If you expect a refund, track your bank or card for the stated refund timeframe (about 5 - 10 working days depending on method).
Helpful contacts and links
Member Services phone (UK): 0330 100 7676. Emails: help@gohenry.co.uk or help@gohenrycard.com.
For an independent review and additional context, see Well Kept Wallet gohenry review.
Address
Mailing address
1919 1st Street
Notes
Use the contact methods above for account actions. Physical mail may not be the fastest route for cancellations or refunds.