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Cancel GREAT EASTERN
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Great Eastern service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Great Eastern: Easy Method
What is Great Eastern
Overview
Great Eastern is a leading life and general insurer in Singapore, providing life, health, travel and home-related insurance products.
The company offers policy management online and via a mobile app, and provides standard customer service channels for policy queries and cancellations.
Core services
Products include life insurance, travel insurance (single-trip and annual multi-trip), and partner home-protect plans.
Coverage terms, cancellation rights and refund schedules depend on the specific policy purchased.
How to cancel Great Eastern
Freelook cancellation (first 14 days)
- Submit a Freelook / Not taken up form and return the original policy document.
- You may submit via your financial representative, online submission, at a counter, or by mail.
- Coverage stops immediately once cancellation is processed; any medical or investment losses are your responsibility.
Other policy cancellations (travel, home, general)
- Travel single-trip: cancel before departure to receive a refund less an S$25 administration fee.
- Travel annual multi-trip: can be terminated by either party with 1 month’s written notice; refunds are pro‑rata by elapsed days.
- Home/general insurance: either party may cancel with 30 days’ written notice; refunds (if any) follow the insurer’s time-in-force schedule.
What happens when you cancel
Effect on coverage
For freelook cancellations, coverage ceases immediately on processing of your request.
For travel single-trip, if trip has started there is no refund and coverage continues until trip end as applicable.
Policy records and renewals
Cancelled policies are closed in Great Eastern’s systems; you will not receive further renewal notices for that policy.
Keep copies of cancellation confirmations and any refund communications for your records.
Will I get a refund?
Freelook refunds
If you cancel during the 14‑day freelook period, Great Eastern will refund premiums after processing your request.
Refunds are issued via PayNow (or another indicated mode) and processed after approximately 5 working days from cancellation confirmation.
Travel and home refund rules
- Single-trip travel: refund = premium paid minus S$25 administration fee if cancelled before departure; no refund once trip starts.
- Annual multi-trip travel: refund on pro‑rata basis by days elapsed (examples: up to 60 days = 60% refund; 61 - 120 days = 40%; 121 - 180 days = 20%; >180 days = nil).
- Home/general: refunds based on time-in-force schedule (descending percentages, e.g. up to 1 month = 80% down to nil after 12 months), payable only if refund ≥ S$25 + GST.
Great Eastern plans and pricing
App download pricing
The Great Eastern mobile app is free to download and use for policy management and basic transactions.
No subscription or in-app cost is identified for the app itself.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Great Eastern App (download) | Free | One-time download | Policy management, view policy details, transactions |
Your consumer rights in Singapore
Freelook / cooling-off
You have a 14‑day freelook (cooling-off) period from the policy issuance date (15 days applies for Takaful), during which you may cancel and request a refund subject to conditions.
Refunds during freelook are subject to policy terms and any applicable costs or losses borne by you.
Beyond freelook and protection
There is no standard 14‑day statutory refund for insurance beyond the freelook; cancellations and refunds follow your policy terms.
Some eligible policies (including travel) are protected under the Policy Owners’ Protection Scheme (SDIC) for covered situations.
Customer experiences
Positive feedback
- When functioning well, the app displays comprehensive policy coverage and allows fast claim submission.
- The Great Eastern App integrates SingPass for quick login and has been rated favourably by some users for its interface.
Negative feedback
- Users report frequent app login issues (OTP delays, authentication loops, crashes) and occasional inability to make payments in-app.
- Customer support and agent responsiveness have been criticised by some customers for delays and operational problems.
Documentation checklist
Required documents for freelook
- Completed Freelook / Not taken up form.
- Original policy document to be returned.
Additional documents for other cancellations
- Written notice (for policies requiring notice, e.g. 30 days for home/general, 1 month for annual travel).
- Proof of travel dates (for single-trip travel cancellations) and proof of payment if available.
Common mistakes
Missing deadlines
Waiting past the 14‑day freelook period removes that specific cancellation right; verify your issuance date carefully.
Cancelling a single‑trip travel policy after the trip has started will generally forfeit any refund.
Incomplete submissions
Failing to return the original policy document or to provide the required Freelook / Not taken up form can delay or invalidate your cancellation request.
For policies requiring written notice, not sending a formal notice (or sending it late) can affect the effective cancellation date and refund eligibility.
Comparative recap
At-a-glance comparison
| Product | Cancellation window / notice | Refund / charge |
|---|---|---|
| Freelook cancellation | Within 14 days from policy issuance | Full refund subject to processing; losses (medical/investment) borne by policyholder |
| Travel - Single-trip | Before trip departure | Premium minus S$25 admin fee; no refund after trip starts |
| Travel - Annual multi-trip | Either party with 1 month’s written notice | Pro‑rata refund by elapsed days (e.g. up to 60 days = 60% etc.) |
| Home / General insurance | Either party with 30 days’ written notice | Refund per time-in-force schedule (descending %); refundable only if ≥ S$25 + GST |
After cancelling
What to expect
After your cancellation is accepted, expect confirmation from Great Eastern and, if applicable, a refund via the indicated payment mode within about 5 working days.
Retain confirmation emails and any transaction references for reconciliation.
Useful links
- Cancel policy during freelook period - Great Eastern
- Great TravelCare (travel insurance) - Great Eastern
- Great Eastern App and digital services
Address
Postal address
Attention: Customer Service Department
The Great Eastern Life Assurance Company Limited, 1 Pickering Street, Great Eastern Centre #01‑01, Singapore 048659
Note
For specific cancellation forms, timelines and any policy-specific exceptions, refer to the official Great Eastern pages linked above or contact Customer Service directly.